Communication Channels

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Welcome to the Communication Channels Forum

This forum is intended for Oracle Service Cloud customers and partners to network and collaborate on real-life challenges, solutions and best practices for communications channels (e.g. chat, co-browse, messaging apps, email, video chat). Search for or scan threads for topics of interest, or create your own. Learn how to ask a good question that gets answered.

Forum Posts

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type	name	rating			author	activity
Topic	send picture to agent within chat		2	20	wang jin	October 10, 2018
Topic	Chat links become encoded		2	28	Janusz Jasinski	October 10, 2018
Topic	Chat request error		1	12	Mohan Raj	October 3, 2018
Topic	Modify chatLinkClicked function		1	21	Steven DaSilva	September 28, 2018
Topic	Use emoticons in Live Chat?		6	267	Terri Meyers	September 28, 2018
Topic	chat control - HTML confusing to agentsAnswered		4	120	Kristine Tannert	September 28, 2018
Topic	send customer picture within chatAnswered		2	68	Daniel	September 28, 2018
Topic	Agent web vs Right nowAnswered		2	36	Srinivas Gotika	September 28, 2018
Topic	Primary Column in Incident Report of Chat WorkspaceAnswered	100%	5	92	Frank Littlejohn	September 25, 2018
Topic	Block links and attachments in Chat		3	67	Dan Peters	September 20, 2018