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Communication Channels
Get Involved. Join the Conversation.
This is a public Forum public
Welcome to the Communication Channels Forum
This forum is intended for Oracle Service Cloud customers and partners to network and collaborate on real-life challenges, solutions and best practices for communications channels (e.g. chat, co-browse, messaging apps, email, video chat, virtual assistant). Search for or scan threads for topics of interest, or create your own. Learn how to ask a good question that gets answered.
Forum Posts
| type | name | rating | author | activity | |||
|---|---|---|---|---|---|---|---|
| Topic | Chat queue not updated after the chat transfered to...Answered | 4 | 78 | Venkat  | April 8, 2019 | ||
| Topic | CX – Visual Engagement with Oracle Service Cloud, 13 March 2... | 0 | 45 | Danette Beal | March 5, 2019 | ||
| Topic | Is there a way to automatically terminate chats for the... | 5 | 166 | Kristine Tannert | February 28, 2019 | ||
| Topic | ChatBot integration | 9 | 166 | Saurabh Sharma | February 21, 2019 | ||
| Topic | Error while trying to access the Chat REST APIAnswered | 5.0 | 4 | 102 | SJ | February 15, 2019 | |
| Topic | Email SR Auto-responseAnswered | 2 | 84 | Wrong Email Sent.docx | Daniel Balshaw | February 13, 2019 | |
| Topic | Meaning of Chat StatesAnswered | 1 | 63 | Joel Gomez | February 6, 2019 | ||
| Topic | create custom chat using rest api on external pageAnswered | 2 | 71 | Lakshay Bhalla | February 4, 2019 | ||
| Topic | How to use chat icons instead of ProductCategoryInputAnswered | 1 | 60 | Janusz Jasinski | January 30, 2019 | ||
| Topic | Service Cloud integration with What’s App.Answered | 1 | 71 | Yuichi Inomata（猪股 勇一） | January 24, 2019 |
Recent Announcements
- Announcement posted April 5, 2019 by Louvaine Thomson, tagged BI, Commerce, Engagement Cloud, Enterprise Planning, Field Service, Financials, Fusion, General, Global HR, GRC, HCM, HCM Customization Solutions, Maintenance, Marketing, PPM, Procurement, SCM, Service, Talent, Workforce Management, Workforce Rewards
- Announcement posted March 28, 2019 by Bernice Lam
, tagged BI, Commerce, CPQ, Engagement Cloud, Enterprise Planning, Field Service, Financials, Fusion, General, Global HR, GRC, HCM, HCM Midsize - TBE, Infrastructure - IaaS, Learn - TEE, Platform - PaaS, PPM, Procurement, SCM, Service, Talent, Talent Acquisition - TEE, Workforce Management, Workforce Rewards - Announcement posted March 27, 2019 by Tamara Jones, tagged Commerce, CPQ, Engagement Cloud, Enterprise Planning, Field Service, Financials, Fusion, Global HR, GRC, HCM, HCM Midsize - TBE, Learn - TEE, PPM, Procurement, SCM, Service, Talent, Talent Acquisition - TEE, Workforce Management, Workforce Rewards
