Communication Channels

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Welcome to the Communication Channels Forum

This forum is intended for Oracle Service Cloud customers and partners to network and collaborate on real-life challenges, solutions and best practices for communications channels (e.g. chat, co-browse, messaging apps, email, video chat, virtual assistant). Search for or scan threads for topics of interest, or create your own. Learn how to ask a good question that gets answered.

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type	name	rating				author	activity
Topic	Removing the (.invalid) from the staff email account...		2	13		Dakoto Ayasemale	December 16, 2018
Topic	Emailing direct to the Oracle mailbox	4.0	1	18		Saju Kumar	December 12, 2018
Topic	Email content mapping with the Service RequestAnswered		2	5		Hamzeh Al Karmi	December 12, 2018
Topic	Engagement Engine Display Syndicated Conditional Chat		1	23		Andrew Wooster	November 19, 2018
Topic	Chats through the Genesys Media Bar	5.0	12	35		Pavol Procka	November 16, 2018
Topic	Chat Option AvailabilityAnswered		3	44		Jeff Weaver	November 15, 2018
Topic	Route Chats between CentersAnswered		1	24		Chandini Davis	November 14, 2018
Topic	Chat spell checkAnswered	5.0	5	103	31007Right_Click_After_Highlight.JPG	Ammar Aldaffaie	November 14, 2018
Topic	'Oracle Intelligent bot cloud service’ chat to ‘...	5.0	2	196		Nijee Eapen	November 9, 2018
Topic	Chat Rules How to modifyAnswered		2	33		Byron Call	November 8, 2018