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  • whitney w.
    Chat- Holiday Message5
    Topic posted November 5, 2019 by whitney w.Green Ribbon: 100+ Points, tagged Chat, Messaging 
    Title:
    Chat- Holiday Message
    Summary:
    how to use CHAT_IS_CURRENTLY_CLOSED_HOLIDAY_MSG msg base
    Content:

    We're using the chat conditional link widget on our customer portal pages. I've tested it for holidays and the message, "Chat Support is currently not available" which is the SUPPORT_CURRENTLY_TRY_AGAIN_LATER_MSG is being shown. 

     

    I was expecting the CHAT_IS_CURRENTLY_CLOSED_HOLIDAY_MSG  message base that says, "Chat is currently closed for the holiday."

    Is that message base just for the Chat inlay? Do I have to create my own customer conditional to use this message base automatically on all holidays?

    Thanks!

     

     

     

    Version:
    19B
  • Shivam Bansal
    SMS from Oracle Engagement CloudAnswered2
    Topic posted September 13, 2019 by Shivam BansalRed Ribbon: 250+ Points, tagged Messaging 
    Title:
    SMS from Oracle Engagement Cloud
    Summary:
    How to send text messages to Service Request's Contacts
    Content:

    Has anyone implemented a solution to send SMS via OEC? How was it done? Do we need an external vendor for this?

    Version:
    19C
  • kerry walker
    Making standard text read-onlyAnswered9
    Topic posted July 11, 2019 by kerry walkerBronze Trophy: 5,000+ Points, tagged Email, Messaging 
    Title:
    Making standard text read-only
    Summary:
    Making standard text read-only
    Content:

    Hello, 

    We've been asked by some of our customers if its possible for an agent using OSvC to add standard text to an incident, but render that standard text read-only once its added to the incident.  I haven't been able to find a way so far.  I thought a rule might work, but fields I would need to select are grayed-out.  I'm wondering if anyone has done this, or knows how to do this.  Thanks!

    -Kerry

    Version:
    19A
  • Danette Beal
    RESCHEDULED: CX – Visual Engagement with Oracle Service C...
    Topic last edited July 9, 2019 by Sona SrinivasanSilver Medal: 2,000+ Points, tagged Chat, Co-browse, Email, Messaging, Video Chat, Virtual Assistant 
    Title:
    RESCHEDULED: CX – Visual Engagement with Oracle Service Cloud: Refresher Webinar
    Content:

    Due to unforeseen issues, this topic has been rescheduled to 10 July 2019 @ 8am PT. Apologies for the inconvenience.

  • Saurabh Sharma
    ChatBot integration9
    Topic posted January 30, 2019 by Saurabh SharmaBlue Ribbon: 750+ Points, tagged Chat, Co-browse, Email, Messaging, Video Chat, Virtual Assistant 
    Title:
    ChatBot integration
    Summary:
    ChatBot integration with ORN
    Content:

    Hello Team,

    I would like to understand that how we can integrate the Chatbots with service cloud, is it possible?

    Does anybody know if this is possible? Are there available APIs for this, and if so are there readily available connectors? Or is custom development necessary? Thank you in advance!

    Please advice we have to update the same information in the SOW for our potential customer.

    Regards,

    Saurabh Sharma

    Version:
    18D
  • Priyadharshini Gopal
    Trigger a custom process when a thread is createdAnswered3
    Topic posted December 27, 2018 by Priyadharshini GopalGreen Ribbon: 100+ Points, tagged Messaging 
    Title:
    Trigger a custom process when a thread is created
    Summary:
    I want to trigger a custom process whenever a thread is created
    Content:

    Hello All,

    I want to trigger a custom process whenever a thread is created i.e whenever a staff member sends a response from a particular channel type. Thanks in advance for the help.

    Regards, Priya

     

     

  • eavan peng
    How do WeChat users exit the current chatAnswered25.0
    Topic posted July 31, 2018 by eavan peng, tagged Messaging 
    Title:
    How do WeChat users exit the current chat
    Content:

    When RightNow is accessed using WeChat, what is required when the customer wants to end the session?

    Version:
    Service Cloud
  • adla sayeed
    iOS device - Chat Request form redirects to blank pageAnswered2
    Topic posted November 1, 2017 by adla sayeedBronze Medal: 1,250+ Points, tagged Messaging 
    Title:
    iOS device - Chat Request form redirects to blank page
    Content:

    Only on an ios device within WeChat browser when user clicks on the chat link "https://xxxxxxxx.custhelp.com/app/chat/chat_launch" , the page re-directs to a blank page https://xxxxxxxxx.custhelp.com/euf/core/static/blank.html..

    I have detailed out the issue we are experiencing and steps to replicate it.
    1. Customer is using an IOS device. Customer opens the WeChat application.
    2. Customer then clicks on the chat link and the chat form should open in WeChat browser.
    3. But when customer clicks on the chat link, the link in the WeChat browser redirects to https://xxxxxxxxxx.custhelp.com/euf/core/static/blank.html.
    4. Why is the chat form not opening when user clicks on the chat link "https://xxxxxxxxxxx.custhelp.com/app/chat/chat_launch" in a WeChat browser in an IOS device?

    The above issue is specific only to IOS user and on WeChat browser only. The same works perfectly with android device.

    Please advice how the issue can be resolved.

  • Muthulakshmi Muthaiah
    Third party mobile agent chat appAnswered2
    Topic posted May 29, 2017 by Muthulakshmi MuthaiahBronze Trophy: 5,000+ Points, tagged Messaging 
    Title:
    Third party mobile agent chat app
    Content:

    Hi All,

    Is there a way to integrate the third party mobile chat app to oracle service cloud?

    Thanks,

    Muthu

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