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  • Hanna Page
    Cobrowse and multiple screens1
    Topic posted November 5, 2019 by Hanna PageBronze Medal: 1,250+ Points, tagged Chat, Co-browse 
    Title:
    Cobrowse and multiple screens
    Content:

    Hi -

    We are implementing Cobrowse with our live chat team and would like to be able to switch between the customers screens/monitors in advanced mode - instead of having the customer move the program over to the window that is displaying cobrowse.  Is this a feature or an option?

  • kerry walker
    Co-Browse Stealth Mode on Mobile Devices
    Topic posted August 5, 2019 by kerry walkerBronze Trophy: 5,000+ Points, tagged Co-browse 
    Title:
    Co-Browse Stealth Mode on Mobile Devices
    Summary:
    Co-Browse Stealth Mode on Mobile Devices
    Content:

    Good day!

    I have been researching but was not able to find out how to use Stealth Mode on a mobile device.  I know that on a desktop, it is activated by hitting control+enter.  How would it be activated on a mobile device?  Thanks!!  laugh

    -Kerry

     

    Version:
    19A
  • Jeanmarie Vargas
    Collecting client info from each co-browse session1
    Topic posted July 11, 2019 by Jeanmarie Vargas, tagged Co-browse 
    Title:
    Collecting client info from each co-browse session
    Summary:
    How to collect and report on the client info from each co-browse session
    Content:

    I know that it's possible to view the Operating System and Browser of  Customer Portal or Co-browse users (in the Client Info), but they don't seem to be linked to individual co-browse sessions. Is there a way I can associate these two fields with either an incident or even the Session # of a co-browse session? Ultimately, we want to be able to report on the type of OS and browser associated with each CoBrowse session

    Thanks!

    Version:
    19A
  • kerry walker
    Livelook certificate not acceptedAnswered35.0
    Topic posted July 9, 2019 by kerry walkerBronze Trophy: 5,000+ Points, tagged Co-browse 
    Title:
    Livelook certificate not accepted
    Summary:
    Livelook certificate not accepted
    Content:

    Good morning, 

    I ran the OSvC report that shows co-browse activity, and I have a question about the column called "Termination Code."  There is one value in the report that says "Livelook certificate not accepted."  I'm trying to find out what this means.  Does anyone know, or can someone point me to some documentation that will help?   Thank you so much!  =]

    -Kerry

    Version:
    19A
    Image:
  • kerry walker
    Co-Browse - Deleting bulk add user requests in LivelookAnswered2
    Topic posted July 5, 2019 by kerry walkerBronze Trophy: 5,000+ Points, tagged Co-browse 
    Title:
    Co-Browse - Deleting bulk add user requests in Livelook
    Summary:
    Co-Browse - Deleting bulk add user requests in Livelook
    Content:

    Good morning, 

    How can we delete past requests to add bulk users in Livelook?  See attachments.  Thanks!

    -Kerry

    Version:
    19A
    Image:
  • kerry walker
    Co-Browse Remove Advanced ModeAnswered4
    Topic posted July 2, 2019 by kerry walkerBronze Trophy: 5,000+ Points, tagged Co-browse 
    Title:
    Co-Browse Remove Advanced Mode
    Summary:
    Co-Browse Remove Advanced Mode
    Content:

    Hello, 

    Can anyone tell me if its possible to remove or disable the "Advanced Mode" button in the Co-Browse console?  

    -Kerry

    Version:
    19A
    Image:
  • Michael Locurcio
    CoBrowse on Mobile - Fact or Fiction?5
    Topic posted June 25, 2019 by Michael LocurcioSilver Trophy: 7,500+ Points, tagged Co-browse 
    Title:
    CoBrowse on Mobile - Fact or Fiction?
    Summary:
    Does CoBrowse work on Mobile
    Content:

    I am having a hard time deciphering from the documentation and community if Co-browse should work on a mobile device and if it should, in what form? 

    I have tested CoBrowse from my iPhone (Safari) during a chat session and it says my environment is not supported.

    I want to run Cobrowse in stealth mode, will that work with mobile?

    Ideally, can anyone point me to good documentation that talks about mobile and cobrowse? 

     

    Version:
    19A
  • kerry walker
    Using Co-Browse on a websiteAnswered135.0
    Topic posted June 24, 2019 by kerry walkerBronze Trophy: 5,000+ Points, tagged Co-browse 
    Title:
    Using Co-Browse on a website
    Summary:
    Using Co-Browse on a website
    Content:

    Hello, 

    Our customers are looking into using the Co-Browse feature.  Currently, the widget code is on our Customer Portal pages.  They'd like to have the widget put on our public website.  Is there specific code for using Co-Browse in an area outside of the Customer Portal?  I ask because the code is in an "rn" tag presently.  Thanks!

    -Kerry

    Version:
    19A
  • Michael Locurcio
    New to CoBrowse - Not working on Chat45.0
    Topic posted June 10, 2019 by Michael LocurcioSilver Trophy: 7,500+ Points, tagged Chat, Co-browse 
    Title:
    New to CoBrowse - Not working on Chat
    Summary:
    Error - There are no active desktop screen-sharing sessions
    Content:

    Hi! 

    I recently was licensed for CoBrowse and have been sucessful in getting it running, except during a chat.

    I am testing with both Chrome and Edge, and in both cases, on the chat workspace, my Screen Sharing button is greyed out and the tab gives me the message: There are no active desktop screen-sharing sessions. 

    We have the Widget on the Chat page correctly and removed the depreciated one. Permissions are all setup ok, I am not sure what we could be missing. 

    Thoughts?

    Version:
    19A
  • Danette Beal
    RESCHEDULED: CX – Visual Engagement with Oracle Service C...
    Topic posted May 30, 2019 by Danette BealBlack Diamond: 60,000+ Points, tagged Chat, Co-browse, Email, Messaging, Video Chat, Virtual Assistant 
    Title:
    RESCHEDULED: CX – Visual Engagement with Oracle Service Cloud: Refresher Webinar
    Content:

    Due to unforeseen issues, this topic has been rescheduled to 10 July 2019 @ 8am PT. Apologies for the inconvenience.

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