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  • whitney w.
    Chat- Holiday Message5
    Topic posted November 5, 2019 by whitney w.Green Ribbon: 100+ Points, tagged Chat, Messaging 
    Title:
    Chat- Holiday Message
    Summary:
    how to use CHAT_IS_CURRENTLY_CLOSED_HOLIDAY_MSG msg base
    Content:

    We're using the chat conditional link widget on our customer portal pages. I've tested it for holidays and the message, "Chat Support is currently not available" which is the SUPPORT_CURRENTLY_TRY_AGAIN_LATER_MSG is being shown. 

     

    I was expecting the CHAT_IS_CURRENTLY_CLOSED_HOLIDAY_MSG  message base that says, "Chat is currently closed for the holiday."

    Is that message base just for the Chat inlay? Do I have to create my own customer conditional to use this message base automatically on all holidays?

    Thanks!

     

     

     

    Version:
    19B
  • Hanna Page
    Cobrowse and multiple screens1
    Topic posted November 5, 2019 by Hanna PageBronze Medal: 1,250+ Points, tagged Chat, Co-browse 
    Title:
    Cobrowse and multiple screens
    Content:

    Hi -

    We are implementing Cobrowse with our live chat team and would like to be able to switch between the customers screens/monitors in advanced mode - instead of having the customer move the program over to the window that is displaying cobrowse.  Is this a feature or an option?

  • Matias Buonavolonta
    Open Contact when incoming Chat3
    Topic posted September 23, 2019 by Matias BuonavolontaBronze Medal: 1,250+ Points, tagged Chat 
    Title:
    Open Contact when incoming Chat
    Summary:
    Open contact workspace when incoming Chat
    Content:

    Hi All,

    I am using the Chat channel in BUI of ORN (19B) and i don't find way for open contact workspace where i accept a new chat.

    Thanks in advance!

    Regards.

    Version:
    BUI 19D
  • Andrei Loghin
    Custom Chat Availability status?Answered15.0
    Topic posted July 18, 2019 by Andrei LoghinGreen Ribbon: 100+ Points, tagged Chat 
    Title:
    Custom Chat Availability status?
    Summary:
    Is there a way to custom create a third chat status, aside from Available and Unavailable?
    Content:

    Is there a way to custom create a third chat status, aside from Available and Unavailable?

    My client would like to have a status "On Break" for agents who are on a break, so it doesn't show up in reports as if there are no available agents at any given time. They do understand that this would imply chats not coming in for that particular agent during their break, but they are interested in the reporting aspect here.

    Thanks in advance,

    Andrei

     

    Version:
    18D
  • Danette Beal
    RESCHEDULED: CX – Visual Engagement with Oracle Service C...
    Topic last edited July 9, 2019 by Sona SrinivasanSilver Medal: 2,000+ Points, tagged Chat, Co-browse, Email, Messaging, Video Chat, Virtual Assistant 
    Title:
    RESCHEDULED: CX – Visual Engagement with Oracle Service Cloud: Refresher Webinar
    Content:

    Due to unforeseen issues, this topic has been rescheduled to 10 July 2019 @ 8am PT. Apologies for the inconvenience.

  • Sjoerd Spring in 't Veld
    Warning for customers 30 minutes before chat window closes4
    Topic posted July 2, 2019 by Sjoerd Spring in 't VeldRed Ribbon: 250+ Points, tagged Chat 
    Title:
    Warning for customers 30 minutes before chat window closes
    Summary:
    Warn customers of closing chat 30 minutes before chat window closes
    Content:

    Hi!

    I have searched the OSC, documentation and the forums to see if there is a setting that sends a warning to new chat requestees that the chat is closing withing xx minutes. For example, at our customers office there are chat agents working until 23:00 and at 23:00 the chat closes.

    We would like to inform people who open the chat at 22:45 or 22:30 that the chat will close at 23:00 and they might get thrown out of the queue at that time.

     

    Any ideas?

    Thanks in advance!

    Sjoerd

    Version:
    18A
  • Mustafa Zubaidi
    Limit number of chats per IP1
    Topic posted June 19, 2019 by Mustafa ZubaidiRed Ribbon: 250+ Points, tagged Chat 
    Title:
    Limit number of chats per IP
    Summary:
    I would like to find a way to limit chat per IP at the same time
    Content:

    Are there any business rules or configuration settings to limit the number of simultaneous chats from the same IP to a specific number such as 2. So if two people from the same IP are chatting they go through just fine, but when the 3rd person tries to chat they'll get a "Chat Cancelled" message or something.

    Thank you!

    Version:
    CP 3.7, 19A
  • Joel Gomez
    How to validate if a contact exists to queue a chat session?15.0
    Topic posted June 18, 2019 by Joel GomezRed Ribbon: 250+ Points, tagged Chat 
    Title:
    How to validate if a contact exists to queue a chat session?
    Content:

    How can i validate if the email address is in the contacts table? If exists route the session to a queue, if not give a message in the chat launche page.

    Version:
    19A
  • Ionut Petreus
    Popup Proactive chat after 10 seconds in case of no action...Answered4
    Topic posted May 31, 2019 by Ionut PetreusRed Ribbon: 250+ Points, tagged Chat 
    Title:
    Popup Proactive chat after 10 seconds in case of no action on customer side
    Content:

    Hi,

    Is there an option to pop up the ProactiveChat only after 10 seconds of no action from customer side?

    BR,

    Ionut.

    Code Snippet:
  • Michael Locurcio
    New to CoBrowse - Not working on Chat45.0
    Topic posted June 10, 2019 by Michael LocurcioSilver Trophy: 7,500+ Points, tagged Chat, Co-browse 
    Title:
    New to CoBrowse - Not working on Chat
    Summary:
    Error - There are no active desktop screen-sharing sessions
    Content:

    Hi! 

    I recently was licensed for CoBrowse and have been sucessful in getting it running, except during a chat.

    I am testing with both Chrome and Edge, and in both cases, on the chat workspace, my Screen Sharing button is greyed out and the tab gives me the message: There are no active desktop screen-sharing sessions. 

    We have the Widget on the Chat page correctly and removed the depreciated one. Permissions are all setup ok, I am not sure what we could be missing. 

    Thoughts?

    Version:
    19A

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