For partners that build or integrate commercially available applications and service solutions with the Oracle Cloud Platform
For partners that provide implementation or managed services around Oracle Cloud Applications
Hello,
How do I find emails that have bounced back to OSvC from a mailing? I can see how many bounced back, but I don't see how to actually see which emails bounced back or which email addresses bounced back.
I've searched on bounce, email, etc in the reports explorer to no avail.
Thanks,
Scott
We've had this come up as a potential issue with one of our customers. They're often sent sensitive data as inline images in an email, which service cloud makes accessible via the *site*/ci/inlineImage/get url when it's forwarded out via a rule. Their issue is that this folder is entirely unsecured, if you know (or can work out) the URL, you can access these images without the need for any kind of authorisation, and as far as we an tell, nothing is ever cleared from it and the address is static.
We could switch the visual email functionality off so these are just stored as attachments and can only be accessed by logging in, but that obviously isn't great for usability. Does anyone have any ideas on how to either make this more secure, or a way to clear out these inline images on a regular basis?
Hi -
We are implementing Cobrowse with our live chat team and would like to be able to switch between the customers screens/monitors in advanced mode - instead of having the customer move the program over to the window that is displaying cobrowse. Is this a feature or an option?
We're using the chat conditional link widget on our customer portal pages. I've tested it for holidays and the message, "Chat Support is currently not available" which is the SUPPORT_CURRENTLY_TRY_AGAIN_LATER_MSG is being shown.
I was expecting the CHAT_IS_CURRENTLY_CLOSED_HOLIDAY_MSG message base that says, "Chat is currently closed for the holiday."
Is that message base just for the Chat inlay? Do I have to create my own customer conditional to use this message base automatically on all holidays?
Thanks!
Hi All,
I am using the Chat channel in BUI of ORN (19B) and i don't find way for open contact workspace where i accept a new chat.
Thanks in advance!
Regards.
Has anyone implemented a solution to send SMS via OEC? How was it done? Do we need an external vendor for this?
Good day!
I have been researching but was not able to find out how to use Stealth Mode on a mobile device. I know that on a desktop, it is activated by hitting control+enter. How would it be activated on a mobile device? Thanks!!
-Kerry
I have set up an outlook mailbox that forwards over to oracle to our default @mailpc.custhelp.com mailbox for an interface. It is used for outgoing messages only as far as Oracle is concerned. But when we send from that mailbox, in gmail the icon that shows up next to the message is a question mark rather than an initial in a colored circle. This is apparently something gmail implemented a while back but has anyone ever found a way around it? It just makes our emails look suspicious when they are legit.
Is there a way to custom create a third chat status, aside from Available and Unavailable?
My client would like to have a status "On Break" for agents who are on a break, so it doesn't show up in reports as if there are no available agents at any given time. They do understand that this would imply chats not coming in for that particular agent during their break, but they are interested in the reporting aspect here.
Thanks in advance,
Andrei
Hello,
We've been asked by some of our customers if its possible for an agent using OSvC to add standard text to an incident, but render that standard text read-only once its added to the incident. I haven't been able to find a way so far. I thought a rule might work, but fields I would need to select are grayed-out. I'm wondering if anyone has done this, or knows how to do this. Thanks!
-Kerry
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