Communication Channels

Get Involved. Join the Conversation.

Posts

  • Scott Heidenreich
    See individual emails4
    Topic posted November 15, 2019 by Scott HeidenreichBronze Trophy: 5,000+ Points, tagged Email 
    Title:
    See individual emails
    Summary:
    How do I see individual emails that have bounced back to OSvC
    Content:

    Hello,

    How do I find emails that have bounced back to OSvC from a mailing?  I can see how many bounced back, but I don't see how to actually see which emails bounced back or which email addresses bounced back.

    I've searched on bounce, email, etc in the reports explorer to no avail.

    Thanks,

    Scott

    Version:
    19B
  • whitney w.
    Chat- Holiday Message5
    Topic posted November 5, 2019 by whitney w.Green Ribbon: 100+ Points, tagged Chat, Messaging 
    Title:
    Chat- Holiday Message
    Summary:
    how to use CHAT_IS_CURRENTLY_CLOSED_HOLIDAY_MSG msg base
    Content:

    We're using the chat conditional link widget on our customer portal pages. I've tested it for holidays and the message, "Chat Support is currently not available" which is the SUPPORT_CURRENTLY_TRY_AGAIN_LATER_MSG is being shown. 

     

    I was expecting the CHAT_IS_CURRENTLY_CLOSED_HOLIDAY_MSG  message base that says, "Chat is currently closed for the holiday."

    Is that message base just for the Chat inlay? Do I have to create my own customer conditional to use this message base automatically on all holidays?

    Thanks!

     

     

     

    Version:
    19B
  • Karthik Jayachandran
    Change the color of chat transcript in Agent chat work spaceAnswered6
    Topic posted May 20, 2017 by Karthik JayachandranRed Ribbon: 250+ Points 
    Title:
    Change the color of chat transcript in Agent chat work space
    Content:

    Hi All,

    Is it possible to change the color of chat transcript. That is something like agent message in blue color and customer message in grey color in chat works pace 

    Version:
    V3
  • Hanna Page
    Cobrowse and multiple screens1
    Topic posted November 5, 2019 by Hanna PageBronze Medal: 1,250+ Points, tagged Chat, Co-browse 
    Title:
    Cobrowse and multiple screens
    Content:

    Hi -

    We are implementing Cobrowse with our live chat team and would like to be able to switch between the customers screens/monitors in advanced mode - instead of having the customer move the program over to the window that is displaying cobrowse.  Is this a feature or an option?

  • Owen Stone
    Inline image security with forwarded emails
    Topic posted November 7, 2019 by Owen StoneRed Ribbon: 250+ Points, tagged Email 
    Title:
    Inline image security with forwarded emails
    Summary:
    How to secure inline images
    Content:

    We've had this come up as a potential issue with one of our customers. They're often sent sensitive data as inline images in an email, which service cloud makes accessible via the *site*/ci/inlineImage/get url when it's forwarded out via a rule. Their issue is that this folder is entirely unsecured, if you know (or can work out) the URL, you can access these images without the need for any kind of authorisation, and as far as we an tell, nothing is ever cleared from it and the address is static.

    We could switch the visual email functionality off so these are just stored as attachments and can only be accessed by logging in, but that obviously isn't great for usability. Does anyone have any ideas on how to either make this more secure, or a way to clear out these inline images on a regular basis?

     

     

    Version:
    19B
  • Sachin Jain
    Custom chat queue as default chat queueAnswered2
    Topic posted September 5, 2016 by Sachin JainGold Medal: 3,500+ Points 
    Title:
    Custom chat queue as default chat queue
    Content:

    Hi All,

    Can I use custom chat queue in place of default chat queue without using any rule.

    I used rule to route the chat request to custom chat queue but is there any way by which we can route it to custom chat queue.

    Whether Oracle recommends use of  default chat queue?

    with regards

    Sachin

  • Matias Buonavolonta
    Open Contact when incoming Chat3
    Topic posted September 23, 2019 by Matias BuonavolontaBronze Medal: 1,250+ Points, tagged Chat 
    Title:
    Open Contact when incoming Chat
    Summary:
    Open contact workspace when incoming Chat
    Content:

    Hi All,

    I am using the Chat channel in BUI of ORN (19B) and i don't find way for open contact workspace where i accept a new chat.

    Thanks in advance!

    Regards.

    Version:
    BUI 19D
  • Yuichi Inomata(猪股 勇一)
    Service Cloud integration with What’s App.Answered2
    Topic posted January 23, 2019 by Yuichi Inomata(猪股 勇一) 
    Title:
    Service Cloud integration with What’s App.
    Content:

    Hi all, I have a question regarding Service Cloud integration with What’s App. Customer wants agents to be able to correspond via chat through the What’s App channel in the Agent Desktop. Does anybody know if this is possible? Are there available APIs on the What’s App side, and if so are there readily available connecters on the market? Or is custom development necessary? Thank you in advance!

  • Matt Davis
    Standard Text HTML linksAnswered14
    Topic posted March 14, 2016 by Matt Davis 
    Title:
    Standard Text HTML links
    Content:

    Hi,

    I've tried to use Standard Text rendering as HTML to provide users with links, however, it seems whenever you create Standard Text with an HTML link in the link target is set up to open in the same window. This means the user abandons the chat to view the link. 

    I can't find an option to have the link target open in a new window. Does anyone know how to do this?

    Many Thanks,

    Version:
    Service Cloud
  • January Fredericks
    Chat Survey within Chat Window?Answered7
    Topic last edited January 18, 2012 by January FredericksSilver Trophy: 7,500+ Points 
    Title:
    Chat Survey within Chat Window?
    Content:

    This used to be an option within the product, but I'm not sure if it's still avaiiable. Can we pop a chat survey in the chat window rather than opening in the browser?

     

    Thanks!

Filter by Date

< < November 2019 > >
S M T W T F S
          1 2
3 4 5 6 7 8 9
10 11 12 13 14 15 16
17 18 19 20 21 22 23
24 25 26 27 28 29 30

Filter by Type