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  • Chris Phillips
    Using Teamwork for Part Day
    Topic posted Yesterday by Chris PhillipsSilver Medal: 2,000+ Points, tagged Configuration, Dispatch Functionally, Resource Management, Routing / Optimization 
    Title:
    Using Teamwork for Part Day
    Summary:
    How to configure resources to change teams part way through the day
    Content:

    In our organisation, we have resources who work together as teams. Generally these team assignments will be the same during the working day, but there are some use cases where team assignments can change part way through the day. 

    We have been looking to utilise Teamwork functionality as a way to achieve this, however we have found a fundamental limitation with Teamwork which i wanted to share, and discuss to see if other customers have similar use cases and any suggestions on how to achieve the desired outcome.

    When we assign teamwork activities, we can specify a duration of the activity. However, OFSC logic does not pay attention to this duration in terms of the sharing of skills. In a test that i've conducted (see attachment for details), i assigned one resource as an assistant for the first half of the day, and another assistant with a different skill for the 2nd half of the day. OFSC doesn't seem to recognise that the assistants are only assisting for part of the day and assumes their skill contributions are available all day. This fundamentally does not support our use case.

     

    Does anybody else have similar scenarios? If so, what have you done to achieve them?

    Version:
    19D
    Document:
  • Diana Cunha
    Upload shapefile that is stored in local host
    Topic last edited December 3, 2019 by Diana CunhaRed Ribbon: 250+ Points, tagged API / Integration, Dispatch Functionally, Mapping 
    Title:
    Upload shapefile that is stored in local host
    Summary:
    Upload shapefile not accessible from a public network
    Content:

    Hi

    Is is possible to upload a shapefile that is stored locally in my laptop? 

    From documentation it seems it is only possible to upload shapefiles that are accessible over HTTPS protocol over a public network. The wish is to keep these files not public.

     

    Regards,

    Diana Cunha

    Version:
    19D SU2
  • DHANAPAL GOWDA
    None of the resource API's return "email"...Answered4
    Topic posted November 20, 2019 by DHANAPAL GOWDARed Ribbon: 250+ Points, tagged API / Integration 
    Title:
    None of the resource API's return "email" field in the response
    Summary:
    19c Resource management API's does not return resource email address
    Content:

    Hi All, We observed that none of the 19c version Resource Management Rest API's return the resource email field in the response. We have custom Tech2Tech transfer functionality where we get the recipient email address in OFSC using Rest APi and pass it on to external system within the plugin. Now it is broken and also there are many other functionalities driven by email address and all are broken. 

    May I know why this change has been made to the API's and now how to get resource email. Added email field to Resource Management section with read/write permission in Configuration=>Application but no luck.

     

    Thanks,

    Dhanapal

  • DHANAPAL GOWDA
    Custom inventory properties not available to message...
    Topic posted November 20, 2019 by DHANAPAL GOWDARed Ribbon: 250+ Points, tagged Inventory / Parts 
    Title:
    Custom inventory properties not available to message scenario on inventory deinstalled event
    Summary:
    Custom inventory properties not available to message scenario on inventory deinstalled launch condition
    Content:

    We have a message scenario configured to Inventory is Deinstalled launch condition, where we need to pass some inventory custom properties like  I_SUBINVENTORY_CODE,I_SUBINVENTORY to external application. When we push resource inventory to OFSC from external system we pass values to above custom properties only.

     

    Within message scenario body when we use these properties system does not return any value but when we use A_SUBINVENTORY_CODE,A_SUBINVENTORY properties the values in I_SUBINVENTORY_CODE,I_SUBINVENTORY are returned. Unable to understand this behavior, did anybody face the same issue? or could anybody plz help me understand how is this possible?

    Version:
    18c
  • DHANAPAL GOWDA
    Unable to customize Resource inventory form4
    Topic posted November 18, 2019 by DHANAPAL GOWDARed Ribbon: 250+ Points 
    Title:
    Unable to customize Resource inventory form
    Summary:
    Unable to remove/add properties to resource inventory form in legacy
    Content:

    Hi Team, I dont see the resource inventory form in LegacyManage screen configuration to add or remove columns displayed. Is there anyway to customize it? Under Legacy Manage screen configuration we do only have Resource Info context.

    Version:
    19c
  • DHANAPAL GOWDA
    How to add custom properties to User Options9
    Topic posted November 18, 2019 by DHANAPAL GOWDARed Ribbon: 250+ Points, tagged API / Integration 
    Title:
    How to add custom properties to User Options
    Summary:
    Wanted to add custom security fields to User Options form for tech to maintain, but unable to
    Content:

    Hi Team, There is a requirement to provide flexibility for tech's to maintain credentials for a third party application which tech can access from Mobility. Planning to define two user properties and add them to User Options window. But the properties added are not visible in the User Options visual editor form. May I know if any additional setup to be done to make them visible to the form please. 

  • DHANAPAL GOWDA
    How to sort technicians list display in Move Activity...2
    Topic posted November 18, 2019 by DHANAPAL GOWDARed Ribbon: 250+ Points, tagged Mobility / Mobile Apps 
    Title:
    How to sort technicians list display in Move Activity operation
    Summary:
    In Move Activity function the technicians are not listed in any order, is there a way to sort the list?
    Content:

    Hi All, As technicians displayed during Activity Move operation are not sorted, displayed randomly. We have a requirement to sort them by last name, is there a seeded way to do so if not how can we achieve this please. Please see the attached for reference.

    Version:
    19c
    Image:
  • Antero Makinen
    Reset fields when activity starts7
    Topic posted November 23, 2018 by Antero MakinenBlue Ribbon: 750+ Points, tagged Configuration, Mobility / Mobile Apps 
    Title:
    Reset fields when activity starts
    Summary:
    Reset fields after starting activity which was suspended before
    Content:

    Hey everyone,

    We have a safety form that must be filled by technicians in Mobility in the beginning of every activity. But the issue is, that the form is already filled in activities that have been suspended before and then started again, because suspending makes a copy of the previous activity and that's why it remembers the information in the fields.

    Is there a way to reset these fields every time an activity is started? Or any way to reset fields after some action happens, so we would have empty safety form each time?

    Thanks,

    Antero

    Version:
    18C
  • DHANAPAL GOWDA
    Documentation on standard actions like...2
    Topic posted November 17, 2019 by DHANAPAL GOWDARed Ribbon: 250+ Points, tagged API / Integration 
    Title:
    Documentation on standard actions like add_deinstall_inventory etc
    Summary:
    Documentation on standard actions like list_inventories and list_inventories etc
    Content:

    Hello Experts, Trying to find if there is any documentation for standard actions available like add_deinstall_inventory, add_deinstall_inventory_started, list_inventories, list_queue_inventories etc. COuld you share if anybody know please.

    Version:
    19c
  • Austin Keller
    Use "address" as bundling key and create bundling...1
    Topic posted October 21, 2019 by Austin KellerRed Ribbon: 250+ Points, tagged Routing / Optimization 
    Title:
    Use "address" as bundling key and create bundling key only automated-routing
    Summary:
    We want to create a routing profile that will add more weight to bundling than address coordinate
    Content:

    I have seen a few similar posts in the past, but not any definitive answers or solutions.

    Our subsidiary averages 4% coordinates found on addresses.  This is a government level issue and address verification will not be immediately resolved.

    As a work around, each technician/group has a personalized work zone. Within each work zone, communities are grouped by terminal (like GR 10, GR 5, ...). We write the terminals to the 'address' and enabled visit functionality with 'address' as bundling key.  Unfortunately, we still have activities autorouted that are not grouping the terminals (addresses). 

    For example; Activity1.address = TB4, Activity2.address = TB4, Activity3.address = TB7, Activity4.address = TB7, Activity5.address = TB4

    This seems to be due to some algorithm that Oracle developed for routing by address. The postalCode is also not used, so I have recently started writing the terminal to the address and postalCode.  Has anyone developed a routing profile to give preference to bundling and reduce weight of found addresses?

    Version:
    19C Service Update 12