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  • Ramya V10
    Automatic Quota Settings in OFSC1
    Topic posted February 12, 2018 by Ramya V10Red Ribbon: 250+ Points, tagged Capacity / Quota 
    Title:
    Automatic Quota Settings in OFSC
    Content:

    Hi Gurus,

    We have configured Quota in our instance and we are editing the "Quota%","Min Quota" and other parameters manually for every day/month. Is thery any way for setting these properties automatically by using any API's?

    Please guide me.

     

    Thanks & Regards,

    Ramya V

  • Ramya V10
    Capacity check - Multiple time slots in same bucket100%
    Topic posted February 28, 2018 by Ramya V10Red Ribbon: 250+ Points, tagged Capacity / Quota 
    Title:
    Capacity check - Multiple time slots in same bucket
    Content:

    Hi Gurus,

    We have a requirement to have two different activities with different duration. one activity type with 1hr duration and another with 2hr duration. So we have defined common 2 hr time slots like 9-11,11-13, so that two 1hr activities can be booked using this 2hr time slot only and also configured capacity category for the bucket.

    We have two resources in bucket with both the work skills. Issue is we have tried booking two 1hr activity and one 2hr activity for one time slot, in available capacity/booking status screens under quota, it is showing as "0" properly. But in REST API(Booking Options API), instead of returning this time slot with reason as " no Capacity", it is returning the time slot.

    Is there any configuration changed required?

    Please guide me if i am wrong.

     

    Regards,

    Ramya

  • Sachin Rathod
    Capacity Reservation1
    Topic posted February 17, 2016 by Sachin RathodBlue Ribbon: 750+ Points, tagged Capacity / Quota 
    Title:
    Capacity Reservation
    Content:

    Hi,

    Is there any possibility of capacity reservation in OFSC. The requirement is to release capacity in continuous fashion based on the usage.

    For example, If capacity has to be reserved for 25/Feb starting 18/Feb then while during get_Capacity using Capacity Management API it should give only 60% of the allocated capacity in minutes. Later if the capacity consumption is increased by 22/Feb, user should be able to increase the release of capacity to 90% and so on...

    Requirement 2: Is there possibility of Overbooking in OFSC. While performing get_Capacity using Capacity Management API, whether OFSC can send more than allocated quota(e.g. allocated = 480 mins/per day for each capcity category & time slot) then will it be possible for OFSC for respond with more available capacity 1000 mins/day for each capacity category and time slots combination.?

    Thanks,

    Sachin Rathod

     

     

  • ajinkya patil
    Clone a Instance2
    Topic posted July 23, 2019 by ajinkya patilRed Ribbon: 250+ Points, tagged API / Integration, Capacity / Quota, Collaboration, Configuration, Dashboard / Reporting, Dispatch Functionally, Inventory / Parts, Learning / Statistics, Mapping, Mobility / Mobile Apps, Resource Management, Routing / Optimization 
    Title:
    Clone a Instance
    Summary:
    Need a Document regarding cloning Instance
    Content:

    Hi OFSC Guru's,

       I need documentation or step by step guidance on how to clone an instance. Help would be most appreciated.

    Thank you in advance.

    Regards,

    Ajinkya Patil 

  • Adam Liu
    Collaboration Events in Core API Access (18A)1
    Topic posted July 23, 2018 by Adam LiuSilver Medal: 2,000+ Points, tagged API / Integration, Capacity / Quota 
    Title:
    Collaboration Events in Core API Access (18A)
    Content:

    Hi,

    I configured the Application for the integration. In the Core API available entities, I noticed we have Collaboration Events entity. 

    Can you tell me what's this entity for? I tried to find it on the docs, but no luck.

    Thanks,

    Adam

  • Chris Phillips
    Considering Travel times using Capacity5
    Topic posted February 28, 2019 by Chris PhillipsSilver Medal: 2,000+ Points, tagged Capacity / Quota 
    Title:
    Considering Travel times using Capacity
    Summary:
    How to consider the location of activities already booked using capacity
    Content:

    Hi all,

    For those community members using the Capacity module in OFSC, im wondering if you can assist...

    My organisation is currently exploring the use of Capacity in order to book customer facing appointments. We have opted for Availability based booking which will return to our external booking system availability based on Quota and Capacity.

    Based on my understanding of availability based capacity, i know that it will consider what resource's time has already been consumed by previously booked activities, which are either routed or remain in the parent bucket.

    But in order to try and minimise operational costs through travel, I was hoping that there is a way that we can return "preferential" options to our booking system based on where previous activities have been booked.

     

    So for illustration... 

    On Monday we have 3 activities booked for Location A

    On Tuesday we have 3 activities booked for Location B

     

    A new customer requires an appointment at Location A. 

    Based on Quota and resource capacity, we are still able to offer either Monday or Tuesday to the customer. From my experience so far, both days will be returned to our booking system with no indication to say it would actually be more preferable to book the activity for Monday as our resource will already be in Location A on that day.

     

    Ultimately, we can attend to the customer on either day, but from an efficiency perspective, it makes more sense for us to suggest Monday to the customer.

     

    I hope that illustration makes sense. 

     

    My question would be, are there any experienced users in the community who have tackled this challenge when using capacity? If so, can you share potential options?

    Looking forward to a response on this one.

     

    KR

    Chris 

    Version:
    19A
  • Erlin Garcia
    Error deleting capacity categories and skills2
    Topic posted October 14, 2019 by Erlin GarciaBronze Medal: 1,250+ Points, tagged API / Integration, Capacity / Quota, Collaboration, Configuration, Dispatch Functionally, Resource Management, Routing / Optimization 
    Title:
    Error deleting capacity categories and skills
    Summary:
    Error deleting capacity categories and skills
    Content:

    Any with this problem?

    I need to eliminate job skills and capacity categories but it shows me the following message:

    https://www.screencast.com/t/SIV4QosOVP5

    Is there a reason why even if they are deactivated, no technician has them, no time interval using them cannot be eliminated?

  • Prashant Singh Bhadauria
    Features of Capacity ModuleAnswered1
    Topic posted November 26, 2017 by Prashant Singh BhadauriaGold Medal: 3,500+ Points, tagged Capacity / Quota 
    Title:
    Features of Capacity Module
    Content:

    Hello Experts  , 

         Our Customer is considering the possibility of enabling the Capacity Module for OFSC . In this regards we  have following Questions:

    1. After enabling the Quota Management, We can adjust quota for the current date and future dates. While enabling the quota for the future dates due we need to have the licensing of  Forecasting Module ,
    2. Are all the fields that are needed to be taken in to consideration for Quota management are needed  to be added as Workskills . We am specifically referring to capacity of truck ie. Weight and Volume . 
    3. What would be outcome during routing if the resource reaches its capacity for a particular time slot . Would it be non routed activity or allocated to some other resource which is not having a specified capacity .

    Thanks & Regards,

    Prashant Singh Bhadauria 

  • Haroldo Nozaki
    Get OFSC capacity considering activities already assigned to...3
    Topic posted January 24, 2019 by Haroldo NozakiRed Ribbon: 250+ Points, tagged Capacity / Quota 
    Title:
    Get OFSC capacity considering activities already assigned to resources.
    Summary:
    Considering allocated activities
    Content:

    We need to get the OFSC avaliable capacity considering the quota and the activities that are already assigned to resources. When consulting the capacity it returns fullfilled avaliable capacity even when resources has scheduled activities, 
     

  • Bruno Vasconcellos
    get_capacity and get_quota_data for a date picker
    Topic posted August 16, 2019 by Bruno VasconcellosBlue Ribbon: 750+ Points, tagged API / Integration, Capacity / Quota 
    Title:
    get_capacity and get_quota_data for a date picker
    Summary:
    I'm trying to develop a date picker and get data from OFSC via SOAP API
    Content:

    Hi,
    We're trying to develop a date/time picker integrating with Oracle Field Service. The user should be able to pick a free date (any timeslot available) and a free timeslot and create an activity in that time slot. We are not using work zones and inventories, neither booking or routing.

    We're trying two different approaches:
    - Using get_capacity SOAP API
    - Using get_quota_data SOAP API

    The first problem we encountered is with the get_capacity return data: it was empty. We don't know when it started but at first it contained all the time slot information and capacity. The current configuration in "Quota Management" is "Based on Time Slots", all "Quota Definition" levels, and minutes as unit (as the print screen in attachment shows). It's empty when there are no activities and It has data when there are activities in that day, and only about the time slots allocated.

    So, we can't use the get_capacity to get all time slot informations (even with the flag activated, as the XML attachment shows), this is bad when we try to develop a dynamic date/time picker. So we tried using get_quota_data insted:

    It worked, kind of, we got all the quota and time slot information, but we got another issue: we have different activities durations:

    Here is an example:
    - Activity type #1 is a 15 minutes activity
    - Activity type #2 is a 45 minutes activity
    - Time slot is 30 minutes long

    When we allocate an activity #1 in an 30 minutes time slot, we have "max_available" equal 30 minutes, "used" equal 15 minutes, we have 15 minutes left. We can't allocate type #2 in theory, or we can allocate but it will fill part of the next time slot.

    Another possibility is the reverse: we allocate an activity #2 and it exceed the time slot limit and it uses part of the next time slot.

    Oracle Field Service lets you add an activity to an used or even filled time slot, but when we use the get_quota_data SOAP API, we don't get the information about the delayed activity and the second time slot have full capacity and no "used" property, but in reality we can't allocate another activity in that time slot.

    So what are we looking for:
    A way to get the availables time slots, with different activity durations, via SOAP API, so we can show a date/time picker UI to the user and allocate in a reliable way.

    Attachment show two activities with 45 minutes and 180 minutes in a 60 minutes time slot, and the configuration of the bucket.
    PS.: Yes, i'm using the <user> authentication and it's working, i just removed for security purposes

    Version:
    19C
    Image:
    Document:
    Document:
    Document: