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We are configuring our field service application for one of our client. Please advise about best practice i should follow to setup resource tree for the activities management. The details for the company and its business as follows:
Please advise how to setup my resource tree to accomplish above in a flexible way. Thank you.
Hi....
In toa mobil is there a possibility that the technician can move the orders and organize the route?
That is, the technician has a list of 60 orders, and he wants to be able to put order in them, to start them at his convenience, by proximity between one and the other.
This is possible?
Hi Community,
It would be great if anyone could send me the sample operations manual on Oracle Field Service Cloud.
Thank you.
Hi all,
For those community members using the Capacity module in OFSC, im wondering if you can assist...
My organisation is currently exploring the use of Capacity in order to book customer facing appointments. We have opted for Availability based booking which will return to our external booking system availability based on Quota and Capacity.
Based on my understanding of availability based capacity, i know that it will consider what resource's time has already been consumed by previously booked activities, which are either routed or remain in the parent bucket.
But in order to try and minimise operational costs through travel, I was hoping that there is a way that we can return "preferential" options to our booking system based on where previous activities have been booked.
So for illustration...
On Monday we have 3 activities booked for Location A
On Tuesday we have 3 activities booked for Location B
A new customer requires an appointment at Location A.
Based on Quota and resource capacity, we are still able to offer either Monday or Tuesday to the customer. From my experience so far, both days will be returned to our booking system with no indication to say it would actually be more preferable to book the activity for Monday as our resource will already be in Location A on that day.
Ultimately, we can attend to the customer on either day, but from an efficiency perspective, it makes more sense for us to suggest Monday to the customer.
I hope that illustration makes sense.
My question would be, are there any experienced users in the community who have tackled this challenge when using capacity? If so, can you share potential options?
Looking forward to a response on this one.
KR
Chris
I am trying to evaluate Oracle field service cloud for the out of the box functionalities, its limitations and customization options. So far i know following:
Features:
Customizations :
No real customization option available other than plugin which is just like calling outbound webservice.
Limitations:
Dear experts, please can you extend the list and also make corrections of mine? thanks
Hello,
Our client is using the identify activity by to randomly select work orders.
https://www.screencast.com/t/icZwGqM7j5zw
This field only comes out at the moment of finishing the order and from there the technician can choose which order to attend.
https://www.screencast.com/t/lmpgiGYit
When suspending the order does not come out
https://www.screencast.com/t/KndITUyg0Oj
Can we make use of this, in the navigation along the screens?
Thank you.
We need to get the OFSC avaliable capacity considering the quota and the activities that are already assigned to resources. When consulting the capacity it returns fullfilled avaliable capacity even when resources has scheduled activities,
Hi community.
Could someone explain me how to fill the quota using mass populate please?
I'm doing this, I fill one or more blanc space > save > go to "mass populate" > select copy week to week > apply > and save on the quota window.
But is'nt work, I appreciate the help.
Hi All,
I am trying to see whether I can make capacity intervals (Configuration --> Business Rules --> Quota Management --> Capacity Intervals) work.
I added couple of capacity intervals which are not same as time-slots. e.g. 09:10 - 10:30 as capacity intervals.
When I went to bucket enabled for Quota Management (Dispatch --> Quota then View --> View Capacity) I could see against each capacity category / capacity intervals combination capacity, hours for each interval. Please note these are totally different then time-slots. As shown in screen shots.
Now when I try to find the capacity using REST API -- /rest/ofscCapacity/v1/activityBookingOptions
I am getting response as
"date": "2017-06-13",
"areas": [
{
"label": "South_East",
"name": "South East ATT Bucket",
"reason": "noCapacity",
"bucket": "South_East",
"timeZone": "Etc/GMT"
}
I am not sure how to add quota for these booking/time/capacity intervals and how do I make it work to see capacity/quota available using the REST api.
API Request = https://api.etadirect.com/rest/ofscCapacity/v1/activityBookingOptions/?dates=2017-06-13,2017-06-14&activityType=DEINSTALLATION&postalCode=63043&determineCategory=true&minTimeBeforeArrival=10&determineAreaByWorkZone=true&estimateDuration=true&estimateTravelTime=true
Attached screen shots for reference
1. Capacity Intervals configuration
2. Quota details for that bucket.(2 snapshots a. config and b. capacity details)
3. API request/response
Please let me know how can I get response using API ActivityBookingOptions when I am using Capacity/Booking Intervals options and not time-slots.
HI,
I am not able to see Quota and corresponding Capacity details at Bucket level.The Bucket which has been created is Quota enabled.
Kindly let me know if I missed any pre-requisite setup. PFA Screenshot.
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