Field Service

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  • Esteban Olivas
    Report of distances.1
    Topic posted May 13, 2019 by Esteban OlivasRed Ribbon: 250+ Points 
    Title:
    Report of distances.
    Summary:
    I need a report to know how long took it the field resource to get from one point to another
    Content:

    Does the application has the option to make a report like this? I'll attach a screenshot.

    Image:
  • Esteban Olivas
    Bucket is not assigning activities to resources4
    Topic posted May 13, 2019 by Esteban OlivasRed Ribbon: 250+ Points 
    Title:
    Bucket is not assigning activities to resources
    Summary:
    Bucket is not assigning activities to resources even when I already configured the calendars, workskills, workzones.
    Content:

    I'm configuring Routing in a Test environment. When I load activities to a bucket, the bucket doesn't assign activities to the field resources.

    Also, when I load activities to a bucket, the number of activities appears next to the name of the bucket in parenthesis, but not in the routing plan. 

    Image:
  • Vi Giout
    Rearrange activity status groups in route2
    Topic posted May 13, 2019 by Vi GioutBlue Ribbon: 750+ Points, tagged Configuration, Mobility / Mobile Apps, Resource Management 
    Title:
    Rearrange activity status groups in route
    Content:

    Is there a way to define the order with which we are seeing the groups in the technician's route? For example, we would like to see Pending and Non scheduled before closed and cancelled.

  • Maria Marinou
    Filters in Mobility3
    Topic posted May 9, 2019 by Maria Marinou, tagged Mobility / Mobile Apps 
    Title:
    Filters in Mobility
    Summary:
    Apply filters to Mobility
    Content:

    Hello OFSC experts,

    I was wondering if there could be any procedure where I can apply a filter to the Mobility view. 

    My intention is to prioritize some activity types instead of some other. Do you know if this feasible? 

    Thank you in advance. 

  • Sourabh Shende
    Digital signature custom form1100%
    Topic posted May 9, 2019 by Sourabh Shende, tagged API / Integration, Configuration, Mobility / Mobile Apps 
    Title:
    Digital signature custom form
    Summary:
    Sending Digital signature custom form to Customer
    Content:

    Hi Experts,

    We have a requirement where the user wants to send a custom form to the customer on email. Customer form should contain the signature frame where customer can signature using a touch device/mouse control after email received. Email can have a link which will be open the form in browser and customer can sign in it.

    Please let me know if this can be achievable in current standard OFSC application functionality. If not then how we can achieve this using any other custom module/plugin.

    Help will be much appreciated.

    Regards,

    Sourabh

    Version:
    Oracle Field Service Cloud 19A Service Update 7
  • Rene Sepulveda
    Extraction of activities of the dayAnswered6
    Topic posted May 8, 2019 by Rene Sepulveda, tagged API / Integration, Dashboard / Reporting, Resource Management 
    Title:
    Extraction of activities of the day
    Content:

    Dear, I appreciate your help, we are designing a control panel to visualize in neal real time the status of scheduled activities on the day, however we have not been able to identify an API that allows us to extract all the information in question, for which I will appreciate can tell me if there is any method that is not the Data Warehouse service, since this only extracts the previous day and not the day, since thank you very much and I hope you can help me
    regards

     
  • Anil Kumar
    How can we do Bulk Load of Users through REST API8
    Topic posted May 7, 2019 by Anil KumarBlue Ribbon: 750+ Points, tagged API / Integration 
    Title:
    How can we do Bulk Load of Users through REST API
    Summary:
    How can we do Bulk Load of Users from a .csv file through REST API
    Content:

    Hello All,

    How can we do Bulk Load of Users through REST API using a .csv file.

    Thanks,

    Anil

    Version:
    19A
  • Adam
    Handling Past Activities3
    Topic posted May 7, 2019 by AdamBronze Medal: 1,250+ Points, tagged Configuration 
    Title:
    Handling Past Activities
    Summary:
    How to 'End' a past activity
    Content:

    Our customer business is hydrovac and their field resources used to go on field, do the work and then fill out few forms at the end of the job. There are cases where field resources forget to end the activity and we have few integrations that execute on Ending the activity. Is there a way to perform the same action again on the next day? Or how to manage this?

    Version:
    19B
  • Stewart Logan
    19B Upgrade Observations/Issues1
    Topic posted May 7, 2019 by Stewart LoganBlue Ribbon: 750+ Points, tagged Configuration 
    Title:
    19B Upgrade Observations/Issues
    Content:

    Hi All,

    Now that 19B is released and all will be running a series of regression tests, I thought it would be useful to share any observations and/or issues that may be common to all.....

    This will help to validate that the issue is common across all OFSC deployments or whether it is unique to your own implementation.

    My starter for 10 is shown on the attached screen grab - a minor UI issue where the name of the routing plan isn't fully visible.

    Thanks

    Stewart

    Version:
    19B
    Document:
  • Graham Sawell
    OFSC Open Source Developments - Data Loader100%
    Topic posted May 4, 2019 by Graham SawellBlue Ribbon: 750+ Points, tagged API / Integration, Capacity / Quota, Collaboration, Configuration, Dashboard / Reporting, Dispatch Functionally, Inventory / Parts, Learning / Statistics, Mapping, Mobility / Mobile Apps, Resource Management, Routing / Optimization 
    Title:
    OFSC Open Source Developments - Data Loader
    Content:

    Hello OFSC community. A few have asked me about using the data migration and management tool I built for OFSC. Apologies if I didn't respond, I have just been very busy. I'd like to open source the project, that way we have the best chance of keeping up with the rapid pace of development, and it starts to build a free and healthy open source culture in the community.

    I have some other projects I'd like to open source, including a collaboration event triggering system for the new 19B patch, which I'm very excited about.

    I'm keen to learn if there are others in the community who invest any of their time in an open source group. It would also be good to connect with users, both those who have some spare time to help test, document, and who would like a voice in driving an open source roadmap supplementing OFSC's fantastic capabilities.

    I put a lot of thought into making the data loader as dynamic as possible, which means that it has features like synchronisation with the metadata API, so the moment you add a new field in OFSC, it is available in the tool. I'm working on tools to batch load testing/dummy data for easy routing trials!

    I have a couple of points to iron out on deployment and security with the help of the OFSC team, so if anyone would like to get early access then please get in touch.

    Image:
    Document:
    Document:
    Document:
    mapper.png (133KB)
    Document: