Field Service

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  • Erlin Garcia
    Massive download of TOA image3
    Topic posted June 14, 2019 by Erlin GarciaRed Ribbon: 250+ Points, tagged API / Integration, Collaboration, Configuration, Learning / Statistics, Mobility / Mobile Apps, Resource Management 
    Title:
    Massive download of TOA image
    Summary:
    Massive download of TOA image
    Content:

    Good Morning, We have our client who needs to download massively the images that from mobile phones are taken by field technicians. This is possible ?? Thank you !

  • Vi Giout
    Sharing activities between technicians5
    Topic posted May 20, 2019 by Vi GioutBronze Medal: 1,250+ Points, tagged Configuration, Dispatch Functionally, Mobility / Mobile Apps, Resource Management 
    Title:
    Sharing activities between technicians
    Content:

    Apart from the route assigned to each technician we would like to have a pool of low priority activities common to all the technicians of the group. They should be visible and available to all so whenever technicians have the time or pass by a certain region they can check them, pick one and start it.

    Do you have any ideas on how we could implement that?

    There is one idea about having a different bucket for all these low priority activities, visible to all resources. But I think that this wont be very practical to switch back and forth between technicians route and the bucket. Also I dont see a way to see the technician's route and the other bucket's activities on the same map view. 

    We were also checking the teamwork functionality but as far as I understand it, this is something that is done by the dispatcher and has to do with a specific activity only. 

  • Vi Giout
    Rearrange activity status groups in route2
    Topic posted May 13, 2019 by Vi GioutBronze Medal: 1,250+ Points, tagged Configuration, Mobility / Mobile Apps, Resource Management 
    Title:
    Rearrange activity status groups in route
    Content:

    Is there a way to define the order with which we are seeing the groups in the technician's route? For example, we would like to see Pending and Non scheduled before closed and cancelled.

  • Rene Sepulveda
    Extraction of activities of the dayAnswered6
    Topic posted May 8, 2019 by Rene Sepulveda, tagged API / Integration, Dashboard / Reporting, Resource Management 
    Title:
    Extraction of activities of the day
    Content:

    Dear, I appreciate your help, we are designing a control panel to visualize in neal real time the status of scheduled activities on the day, however we have not been able to identify an API that allows us to extract all the information in question, for which I will appreciate can tell me if there is any method that is not the Data Warehouse service, since this only extracts the previous day and not the day, since thank you very much and I hope you can help me
    regards

     
  • Graham Sawell
    OFSC Open Source Developments - Data Loader100%
    Topic posted May 4, 2019 by Graham SawellBlue Ribbon: 750+ Points, tagged API / Integration, Capacity / Quota, Collaboration, Configuration, Dashboard / Reporting, Dispatch Functionally, Inventory / Parts, Learning / Statistics, Mapping, Mobility / Mobile Apps, Resource Management, Routing / Optimization 
    Title:
    OFSC Open Source Developments - Data Loader
    Content:

    Hello OFSC community. A few have asked me about using the data migration and management tool I built for OFSC. Apologies if I didn't respond, I have just been very busy. I'd like to open source the project, that way we have the best chance of keeping up with the rapid pace of development, and it starts to build a free and healthy open source culture in the community.

    I have some other projects I'd like to open source, including a collaboration event triggering system for the new 19B patch, which I'm very excited about.

    I'm keen to learn if there are others in the community who invest any of their time in an open source group. It would also be good to connect with users, both those who have some spare time to help test, document, and who would like a voice in driving an open source roadmap supplementing OFSC's fantastic capabilities.

    I put a lot of thought into making the data loader as dynamic as possible, which means that it has features like synchronisation with the metadata API, so the moment you add a new field in OFSC, it is available in the tool. I'm working on tools to batch load testing/dummy data for easy routing trials!

    I have a couple of points to iron out on deployment and security with the help of the OFSC team, so if anyone would like to get early access then please get in touch.

    Image:
    Document:
    Document:
    Document:
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    Document:
  • Gaston van de Weijer
    AutoRouting: limit resource time1
    Topic posted April 2, 2019 by Gaston van de Weijer, tagged Configuration, Dispatch Functionally, Resource Management, Routing / Optimization 
    Title:
    AutoRouting: limit resource time
    Summary:
    How do I limit the time of a resource to two random days?
    Content:

    Hi! 

    For the current support I'm providing, I have to enable AutoRouting in Field Service Cloud. I've got two types of resources: resources that for level 1 maintenance and level 2 maintenance. Since the L2 maintenance resources are more expensive, I can only use them for two days. It doesn't matter if that's a Mo-Tu, or Mo & Fr, or any other combination: just two days. L1 engineers have full availability and should be planned first.

    Is there any way that I can set this restriction? Help is much appreciated!

    Cheers!

     

    Version:
    19A
  • Austin Keller
    Completed Activity and Deactivate Route Email Notifications...Answered5
    Topic posted March 28, 2019 by Austin KellerGreen Ribbon: 100+ Points, tagged Resource Management 
    Title:
    Completed Activity and Deactivate Route Email Notifications or Launch Conditions
    Summary:
    Email notification to technician to deactivate route or complete activity
    Content:

    We want to "remind" our technicians to complete an activity and/or deactivate their routes at the end of the day.

    These type of issues normally occur on the last activity, because Techs are rushing to get home after fix. Technician will not complete activity or deactivate the route until the end of the day or the beginning of their shift the next day.  I would like to have a launch condition like "Expected End Time of Daily Shift".

    Is there a message scenario configuration for notifying technician when last activity is not completed 2 hours past End Time of Shift?

    Or Route is not deactivated 2 hours past the completion of last activity?

     

    Version:
    19A Service Update 4
  • Adam
    Creating Users in OFSC3
    Topic posted March 22, 2019 by AdamSilver Medal: 2,000+ Points, tagged Configuration, Resource Management 
    Title:
    Creating Users in OFSC
    Summary:
    Users creation template for OFSC
    Content:

    Please can anyone share template for the user's setup which i can share to client to acquire users and their roles and responsibilites? 

    Thanks

    Version:
    19A
  • Vi Giout
    Using actions in Manage from Mobility for Dispatchers4
    Topic posted March 20, 2019 by Vi GioutBronze Medal: 1,250+ Points, tagged Configuration, Dispatch Functionally, Mobility / Mobile Apps, Resource Management 
    Title:
    Using actions in Manage from Mobility for Dispatchers
    Summary:
    Using actions in Manage from Mobility for Dispatchers
    Content:

    We are trying to switch to using Mobility instead of Legacy Manage for Dispatchers since this is what is advised from Oracle regardless of the user type. I have some questions about the Manage screen since compared to the standard Dispatch Console, Manage seems to lack some possibilities:

    We have added actions such as activate route from the Resource hint configuration (this is the only place which it seems that can be configured in Manage). But the only things that we can still do from the Resource hint is use the resource info and resource route buttons.

    https://docs.oracle.com/en/cloud/saas/field-service/19a/famcu/working-with-time-view-in-mobility.html#c_aboutResourceHints

    So these actions are available for using them from the configuration but does not actually display? 

    Version:
    19A
  • Madhumitha Thinakaran
    Working on past activityAnswered10
    Topic posted March 12, 2019 by Madhumitha ThinakaranBlue Ribbon: 750+ Points, tagged API / Integration, Configuration, Dispatch Functionally, Resource Management 
    Title:
    Working on past activity
    Content:

    Hi Gurus,

    As per OFSC functionality we know that the past activity cannot be moved or cloned. That particular activity will stay in the technician bucket forever. 

    Is there any way to move the past activity. In our customer scenario the technician may not start the activity in the allocated day. In case if he misses to reschedule the activity what are the cases to clone/move the activity to the current date without making the activity to stay in past date without any response.

    Thanks,

    Madhu