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  • Madhumitha Thinakaran
    Assignment based on inventory parts1
    Topic posted Yesterday by Madhumitha ThinakaranBlue Ribbon: 750+ Points, tagged Configuration, Inventory / Parts, Routing / Optimization 
    Title:
    Assignment based on inventory parts
    Content:
    Hi Gurus, Please state if this scenario can be done. If yes can anyone elaborate in how to do it. While creating a activity the manager will assign few parts to that activity. And when routing those activities to a technician, is it possible for the routing engine to analyze the technicians with the same parts and assign it to the technician. If those parts are not available in the technicians inventory the routing engine should not assign that activity.
  • Graham Sawell
    OFSC Open Source Developments - Data Loader100%
    Topic posted May 4, 2019 by Graham SawellBlue Ribbon: 750+ Points, tagged API / Integration, Capacity / Quota, Collaboration, Configuration, Dashboard / Reporting, Dispatch Functionally, Inventory / Parts, Learning / Statistics, Mapping, Mobility / Mobile Apps, Resource Management, Routing / Optimization 
    Title:
    OFSC Open Source Developments - Data Loader
    Content:

    Hello OFSC community. A few have asked me about using the data migration and management tool I built for OFSC. Apologies if I didn't respond, I have just been very busy. I'd like to open source the project, that way we have the best chance of keeping up with the rapid pace of development, and it starts to build a free and healthy open source culture in the community.

    I have some other projects I'd like to open source, including a collaboration event triggering system for the new 19B patch, which I'm very excited about.

    I'm keen to learn if there are others in the community who invest any of their time in an open source group. It would also be good to connect with users, both those who have some spare time to help test, document, and who would like a voice in driving an open source roadmap supplementing OFSC's fantastic capabilities.

    I put a lot of thought into making the data loader as dynamic as possible, which means that it has features like synchronisation with the metadata API, so the moment you add a new field in OFSC, it is available in the tool. I'm working on tools to batch load testing/dummy data for easy routing trials!

    I have a couple of points to iron out on deployment and security with the help of the OFSC team, so if anyone would like to get early access then please get in touch.

    Image:
    Document:
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    Document:
  • Chris Phillips
    Routing linked activities in different buckets1
    Topic posted April 22, 2019 by Chris PhillipsSilver Medal: 2,000+ Points, tagged Routing / Optimization 
    Title:
    Routing linked activities in different buckets
    Summary:
    How to automate scheduling of linked activities in different buckets
    Content:

    Hello all,

    I'd like to reach out to the OFSC community for ideas/suggestions regarding routing linked activities. I am currently working to implement OFSC to a new area within our business. As part of their process, there are linked dependencies where activities must be done either at the same time as one another, or for one to start after an interval of when the other has finished. Typically we'd achieve this through link templates. The challenge we currently have however, is that these activities are across different business teams who are defined as separate buckets in our resource tree. 

    My understand is that routing will only consider the activities in the routing bucket when it runs.

    Currently we will have Activity A linked to Activity B

    Activity A is in Bucket A, and Activity B is in bucket B. Ideally we would want to be able to run routing on either bucket, and for OFSC to identify the links between the two and route both activites, regardless of the bucket they are in. I believe this is not possible with current functionality. 

    Other than creating a routing bucket at a higher level within the resource tree and having all activities being created in this bucket, does anybody on this forum have any suggests on how we might be able to achieve this?

     

    Kind Regards

    Chris

  • Madhumitha Thinakaran
    Integrating attachement6
    Topic posted April 16, 2019 by Madhumitha ThinakaranBlue Ribbon: 750+ Points, tagged API / Integration, Routing / Optimization 
    Title:
    Integrating attachement
    Content:

    Hi Gurus,

    Can we add multiple attachment while creating an activity or while technician updating an activity. 

    And also can we pass the attachment to a source system?

    Thanks,

    Madhu 

     

  • Johnny Barton
    Only order activities by Service Window
    Topic posted April 9, 2019 by Johnny BartonRed Ribbon: 250+ Points, tagged Configuration, Dispatch Functionally, Mobility / Mobile Apps, Routing / Optimization 
    Title:
    Only order activities by Service Window
    Summary:
    How can we configure OFSC to only order appointments based upon the service window?
    Content:

    Hi OFSC brains!

    I've been doing a proof of concept in one of our offices and the one area where we seem to be tripping up is the ordering of appointments - we are adding quite a lot manually still as workers need to be add sessions that aren't booked programatically and as we have clients coming to our buildings we are using small 5 minute service windows to signify the start.

    This works fine in most cases - the problem we are having is with the "Position in Route" where some sessions seem to be automatically placed at the start or end of the day. This seems to be when the day is otherwise empty so there is no option of before or after another activity.

    I have tried removing the drop down altogether on the recommendation of support and scoured he documentation all to no avail. Any top tips to action what should essentially be an OOTB config gratefully received.

    Any way of auto setting the end of the Service Window based upon a single time entry would also be a win!

    Thanks, Johnny

    Version:
    19A
  • Madhumitha Thinakaran
    Baseline setting in routing1
    Topic posted April 4, 2019 by Madhumitha ThinakaranBlue Ribbon: 750+ Points, tagged Routing / Optimization 
    Title:
    Baseline setting in routing
    Content:

    Hi Gurus,

    In routing baseline setting, what ever values put in the savings is always negative. How to make the savings positive?

    Can anyone share your tips or what could be done to make values positive.

    Thanks,

    Madhu

  • Gaston van de Weijer
    AutoRouting: limit resource time1
    Topic posted April 2, 2019 by Gaston van de Weijer, tagged Configuration, Dispatch Functionally, Resource Management, Routing / Optimization 
    Title:
    AutoRouting: limit resource time
    Summary:
    How do I limit the time of a resource to two random days?
    Content:

    Hi! 

    For the current support I'm providing, I have to enable AutoRouting in Field Service Cloud. I've got two types of resources: resources that for level 1 maintenance and level 2 maintenance. Since the L2 maintenance resources are more expensive, I can only use them for two days. It doesn't matter if that's a Mo-Tu, or Mo & Fr, or any other combination: just two days. L1 engineers have full availability and should be planned first.

    Is there any way that I can set this restriction? Help is much appreciated!

    Cheers!

     

    Version:
    19A
  • Anil Kumar
    Start Manually Link missing under Manual Routing Plan in...3
    Topic posted February 20, 2019 by Anil KumarBlue Ribbon: 750+ Points, tagged Configuration, Routing / Optimization 
    Title:
    Start Manually Link missing under Manual Routing Plan in OFSC
    Summary:
    Start Manually Link missing under Manual Routing Plan in Fresh OFSC Client Applicaiton
    Content:

    Hi,

    I have configured Routing Plans (Manual & Automatic) in my Fresh OFSC Client Application. But the link "Start Manually" is missing for Manual Routing Plan. Please help me to make it visible for Manual Routing. Screenshot is attached for your reference.

    Thanks,

    Anil

    Version:
    18D
    Image:
  • Dilip Jayachandra
    Mobility Routing1
    Topic posted February 13, 2019 by Dilip JayachandraBronze Medal: 1,250+ Points, tagged Mobility / Mobile Apps, Routing / Optimization 
    Title:
    Mobility Routing
    Content:

    Hi Gurus,

    Could you kindly help me tell figure out how to route a routing plan in mobility login from a manager/ Supervisor login.

    Thanks,

    Madhu

  • ajinkya patil
    Monitoring Tool Compatible with OFSC1
    Topic posted February 11, 2019 by ajinkya patilRed Ribbon: 250+ Points, tagged Capacity / Quota, Collaboration, Dashboard / Reporting, Dispatch Functionally, Inventory / Parts, Learning / Statistics, Mapping, Mobility / Mobile Apps, Resource Management, Routing / Optimization 
    Title:
    Monitoring Tool Compatible with OFSC
    Summary:
    How can we integrate Monitoring Tool which are Compatible with OFSC
    Content:

    Hi OFSC Guru's

        Can any of the Guru's of OFSC tell, if there is any compatible tool's available to monitor OFSC like number activities for the complete day ( with the status transition) through which we can build customized reports, for better understanding. We need for Routing, how many routing plans have been run throughout the day in the form of % . WorkOrder per regions, As per i know we do not get the access to the OFSC DB so we can query the DB and get the results. If we can monitor the network, if OFSC is running slow. 

    Please provide some solution regarding this, as we need to monitor many of the fields.

     

    Thank you