Field Service

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  • DHANAPAL GOWDA
    How to sort technicians list display in Move Activity...2
    Topic posted November 18, 2019 by DHANAPAL GOWDARed Ribbon: 250+ Points, tagged Mobility / Mobile Apps 
    Title:
    How to sort technicians list display in Move Activity operation
    Summary:
    In Move Activity function the technicians are not listed in any order, is there a way to sort the list?
    Content:

    Hi All, As technicians displayed during Activity Move operation are not sorted, displayed randomly. We have a requirement to sort them by last name, is there a seeded way to do so if not how can we achieve this please. Please see the attached for reference.

    Version:
    19c
    Image:
  • Antero Makinen
    Reset fields when activity starts7
    Topic posted November 23, 2018 by Antero MakinenBlue Ribbon: 750+ Points, tagged Configuration, Mobility / Mobile Apps 
    Title:
    Reset fields when activity starts
    Summary:
    Reset fields after starting activity which was suspended before
    Content:

    Hey everyone,

    We have a safety form that must be filled by technicians in Mobility in the beginning of every activity. But the issue is, that the form is already filled in activities that have been suspended before and then started again, because suspending makes a copy of the previous activity and that's why it remembers the information in the fields.

    Is there a way to reset these fields every time an activity is started? Or any way to reset fields after some action happens, so we would have empty safety form each time?

    Thanks,

    Antero

    Version:
    18C
  • Graham Sawell
    Check out the new forms functionality - It's great11100%
    Topic posted April 26, 2019 by Graham SawellBlue Ribbon: 750+ Points, tagged API / Integration, Configuration, Mobility / Mobile Apps 
    Title:
    Check out the new forms functionality - It's great
    Summary:
    Quick overview of some of the things I've been playing with. Would be great to see what others have done!
    Content:

    If you haven't got stuck into the functionality of the new form logic that came with 19A yet, it's well worth it!

    Just finished up a small development for a client where I wanted to back out my custom plugin development and make full use of it, and it's worked flawlessly. The technicians are now able to draw, sketch, comment and generally enhance the data volume and quality of site data they capture without hardware or connectivity limitations.

    I re-purposed the signature capture as a 'sketch' pad for back-of-the-cigarette-packet drawing, and I love the new draw on photo feature, modelled by Toy Story 4 and my awe-struck daughter! With a small ICS integration, I was able to poll the subscription and move the valuable data into OSvC for > 90 day retention, and with a DBaaS replication to OAC we can even do sentiment and clustering analysis on the measurable data captured. Oracle Cloud has never felt more connected.

    Hopefully, we'll get some feature detection ML in OAC in the future and then who knows what we could do with all of those images!

    Attached some shots of it in action

    Image:
  • Ashley McCormick
    Printing from OFSC
    Topic posted November 8, 2019 by Ashley McCormick, tagged API / Integration, Configuration, Dispatch Functionally, Mobility / Mobile Apps 
    Title:
    Printing from OFSC
    Summary:
    Looking to get feedback from customers that print, and how they are successfully getting OFSC data to the printed material.
    Content:

    I'm currently working on an OFSC implementation and as part of our delinquency process, my organization prints tags (4X8in) showing balance due for each customer in order for them to restore service.  We are a state-based organization that is required to print these tags- not printing is not an option.

    The implementer I'm working with hasn't worked with customers that print and referred me to this forum, along with some information to read for plug-in configuration.  We have been told the printing will function via a plug in, but I'm looking for some preliminary feedback. With as broad as OFSC is, there has to be folks that are printing.  We suspect we won't be able to print directly from the browser and we'll need a middle man application (like Bartender) to take the data from OFSC and put it into a 4x8in format.  

    If there is anyone out there that is printing information from OFSC?  What is your set up and experience with it?

    Version:
    OFSC Release 19D
  • Neha Abhaynarayan
    Unable to view all assigned activites under Activity tab in...3
    Topic posted October 29, 2019 by Neha AbhaynarayanGreen Ribbon: 100+ Points, tagged Mobility / Mobile Apps 
    Title:
    Unable to view all assigned activites under Activity tab in Mobility
    Summary:
    Unable to view all assigned activites under Activity tab in Mobility
    Content:

    Hello Team,

    Kindly suggest...

    I can only view 1st activity at a time instead of all assigned Activities ( Pending, Completd etc...) in Mobility screen.

    I already set Mobile Activity Count = 5-10 under Options tab of Mobility

    How to view all activities at a time?

    Regards,

    Neha Singh

     

    Version:
    19C
  • Erlin Garcia
    User Type SettingsAnswered1
    Topic posted October 22, 2019 by Erlin GarciaBronze Medal: 1,250+ Points, tagged API / Integration, Capacity / Quota, Collaboration, Configuration, Dashboard / Reporting, Dispatch Functionally, Learning / Statistics, Mapping, Mobility / Mobile Apps 
    Title:
    User Type Settings
    Summary:
    User Type Settings
    Content:

    Good Morning,

    Someone with this problem or some guidance please.

     

    In the types of users, I made a copy of an administrator profile (see image 1) but when modifying (removing the option "Message scenarios) I am affected by the 2 profiles .............. that is, by deleting in profile 1 the option "message scenarios" is deleted in profile 2 and I don't want to.

     

    Should not.

    Your help please.

  • Shailendra Vishwakarma
    How to change the status of an activity in the past2
    Topic posted October 9, 2019 by Shailendra VishwakarmaGreen Ribbon: 100+ Points, tagged Dispatch Functionally, Mobility / Mobile Apps 
    Title:
    How to change the status of an activity in the past
    Summary:
    How to change the status of an activity in the past
    Content:

    Activity #### started a week ago  by Technician and still it is in started status, we are unable to End/Complete the same activity in Field Service. Hence status is not changed in Legacy system.


    Is it possible to change the status of an activity in the past?


    if Yes, please suggest.

    Version:
    19B, 19C
  • ajinkya patil
    Can i Close the past activity in OFSC which was 1 week old1
    Topic posted October 10, 2019 by ajinkya patilRed Ribbon: 250+ Points, tagged API / Integration, Configuration, Dispatch Functionally, Mobility / Mobile Apps 
    Title:
    Can i Close the past activity in OFSC which was 1 week old
    Summary:
    Can i Close the past activity in OFSC which was 1 week old
    Content:

    Activity  started on 25/09/2019 by Technician and still it is in started status, we are unable to End/Complete the same activity in Field Service. Hence status is not changed in CRM.

    can we End/Complete this activity in Field service.
    OR
    Please suggest how we can End/Complete this activity in Field service from our end.

    OR 

    Is there any Rest of SOAP services I can use and close/End/complete the activity.

    Thank you.

    Regards,

    Ajinkya Patil.

    Version:
    19B
  • Erlin Garcia
    reorder orders from toa mobileAnswered7
    Topic posted September 20, 2019 by Erlin GarciaBronze Medal: 1,250+ Points, tagged API / Integration, Capacity / Quota, Collaboration, Configuration, Dashboard / Reporting, Dispatch Functionally, Mobility / Mobile Apps, Resource Management, Routing / Optimization 
    Title:
    reorder orders from toa mobile
    Summary:
    In toa mobil, can the technician change the order of the orders?
    Content:

    Hi.... 

    In toa mobil is there a possibility that the technician can move the orders and organize the route?

     

    That is, the technician has a list of 60 orders, and he wants to be able to put order in them, to start them at his convenience, by proximity between one and the other.

     

    This is possible?

  • Diana Cunha
    Filters restricting visible activities based on activity ETA...Answered3
    Topic last edited September 25, 2019 by Diana CunhaRed Ribbon: 250+ Points, tagged Configuration, Dispatch Functionally, Mobility / Mobile Apps 
    Title:
    Filters restricting visible activities based on activity ETA or planned time slot
    Summary:
    In the activity list view, to be able to view the next activities within a specific period in time
    Content:

    Hi,

    Whenever a technician accesses his activity list, he can see the activities for that day regardless of their scheduled. For example, if a technician has a working calendar from 9am to 6pm, but only have one activity scheduled for 3pm (within a defined time slot), if this is his first activity of the day then the technician can start that activity right away. This means that instead of respecting the ETA/time slot, he can start at 9 am and not at 3pm.

    Is there any way to prevent this situation? Is it possible to restrict the visible activities based on their ETA or time slot? For this purpose, the goal is to create a filter so the technician can only see the activities to be performed in the net 2 or 3 hours, for example.

     

    Thanks in advance,

    Diana Cunha

    Version:
    19B Update 14