Field Service

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  • Erlin Garcia
    Massive download of TOA image
    Topic posted June 14, 2019 by Erlin GarciaRed Ribbon: 250+ Points, tagged API / Integration, Collaboration, Configuration, Learning / Statistics, Mobility / Mobile Apps, Resource Management 
    Title:
    Massive download of TOA image
    Summary:
    Massive download of TOA image
    Content:

    Good Morning, We have our client who needs to download massively the images that from mobile phones are taken by field technicians. This is possible ?? Thank you !

  • ajinkya patil
    Field text received half from Mobility to Core ManageAnswered6
    Topic posted May 29, 2019 by ajinkya patilRed Ribbon: 250+ Points, tagged Configuration, Mobility / Mobile Apps 
    Title:
    Field text received half from Mobility to Core Manage
    Summary:
    Activity closing details received half on Core Manage Activity details screen
    Content:

    Hi,

    Can any one tell me which is the field i need to check for the below issue.   

    The field technician writes what was done in the activity and when I open the activity to check it the text comes in half. 

    Does this issue happen because of the string constraint of the field? or there can be other issues ?

     

    Regards,

    Ajinkya Patil

  • Vi Giout
    Sharing activities between technicians5
    Topic posted May 20, 2019 by Vi GioutBronze Medal: 1,250+ Points, tagged Configuration, Dispatch Functionally, Mobility / Mobile Apps, Resource Management 
    Title:
    Sharing activities between technicians
    Content:

    Apart from the route assigned to each technician we would like to have a pool of low priority activities common to all the technicians of the group. They should be visible and available to all so whenever technicians have the time or pass by a certain region they can check them, pick one and start it.

    Do you have any ideas on how we could implement that?

    There is one idea about having a different bucket for all these low priority activities, visible to all resources. But I think that this wont be very practical to switch back and forth between technicians route and the bucket. Also I dont see a way to see the technician's route and the other bucket's activities on the same map view. 

    We were also checking the teamwork functionality but as far as I understand it, this is something that is done by the dispatcher and has to do with a specific activity only. 

  • Vi Giout
    Rearrange activity status groups in route2
    Topic posted May 13, 2019 by Vi GioutBronze Medal: 1,250+ Points, tagged Configuration, Mobility / Mobile Apps, Resource Management 
    Title:
    Rearrange activity status groups in route
    Content:

    Is there a way to define the order with which we are seeing the groups in the technician's route? For example, we would like to see Pending and Non scheduled before closed and cancelled.

  • Maria Marinou
    Filters in Mobility3
    Topic posted May 9, 2019 by Maria MarinouGreen Ribbon: 100+ Points, tagged Mobility / Mobile Apps 
    Title:
    Filters in Mobility
    Summary:
    Apply filters to Mobility
    Content:

    Hello OFSC experts,

    I was wondering if there could be any procedure where I can apply a filter to the Mobility view. 

    My intention is to prioritize some activity types instead of some other. Do you know if this feasible? 

    Thank you in advance. 

  • Sourabh Shende
    Digital signature custom form1100%
    Topic posted May 9, 2019 by Sourabh Shende, tagged API / Integration, Configuration, Mobility / Mobile Apps 
    Title:
    Digital signature custom form
    Summary:
    Sending Digital signature custom form to Customer
    Content:

    Hi Experts,

    We have a requirement where the user wants to send a custom form to the customer on email. Customer form should contain the signature frame where customer can signature using a touch device/mouse control after email received. Email can have a link which will be open the form in browser and customer can sign in it.

    Please let me know if this can be achievable in current standard OFSC application functionality. If not then how we can achieve this using any other custom module/plugin.

    Help will be much appreciated.

    Regards,

    Sourabh

    Version:
    Oracle Field Service Cloud 19A Service Update 7
  • Graham Sawell
    OFSC Open Source Developments - Data Loader100%
    Topic posted May 4, 2019 by Graham SawellBlue Ribbon: 750+ Points, tagged API / Integration, Capacity / Quota, Collaboration, Configuration, Dashboard / Reporting, Dispatch Functionally, Inventory / Parts, Learning / Statistics, Mapping, Mobility / Mobile Apps, Resource Management, Routing / Optimization 
    Title:
    OFSC Open Source Developments - Data Loader
    Content:

    Hello OFSC community. A few have asked me about using the data migration and management tool I built for OFSC. Apologies if I didn't respond, I have just been very busy. I'd like to open source the project, that way we have the best chance of keeping up with the rapid pace of development, and it starts to build a free and healthy open source culture in the community.

    I have some other projects I'd like to open source, including a collaboration event triggering system for the new 19B patch, which I'm very excited about.

    I'm keen to learn if there are others in the community who invest any of their time in an open source group. It would also be good to connect with users, both those who have some spare time to help test, document, and who would like a voice in driving an open source roadmap supplementing OFSC's fantastic capabilities.

    I put a lot of thought into making the data loader as dynamic as possible, which means that it has features like synchronisation with the metadata API, so the moment you add a new field in OFSC, it is available in the tool. I'm working on tools to batch load testing/dummy data for easy routing trials!

    I have a couple of points to iron out on deployment and security with the help of the OFSC team, so if anyone would like to get early access then please get in touch.

    Image:
    Document:
    Document:
    Document:
    mapper.png (133KB)
    Document:
  • Antero Makinen
    Hiding "end activity" if no inventory items added...2
    Topic posted May 3, 2019 by Antero MakinenRed Ribbon: 250+ Points, tagged Configuration, Inventory / Parts, Mobility / Mobile Apps 
    Title:
    Hiding "end activity" if no inventory items added and populating field according to added items
    Content:

    Hey, 

    First question:
    We have a situation that we don't want technicians to complete activities without adding any inventory items. So basically if ActualAmount = 0, hide "end activity" button. 
    Is there a way to do this without adding extra properties?

    Currently we've done this so that when ending activity, it just shows a checkbox which asks technician "have they added all the needed items", but as you know this isn't enough because it doesn't actually check that.

    I noticed that there was similar issue about showing inventory.properties in activity end screen and it was already posted to Idea Lab, which was great! yes

    Second question:
    Can I populate a field according to what inventory item is added to activity? (Currently I just want to think about ONE added item + one field populate according to that).

    For example, if technician adds item "X" to activity, then populate field Y with "00000-22222-33333".

    Thanks guys and have a nice weekend!

    Antero

    Version:
    19A
  • Anil Kumar
    Barcode / QR Code Scanning Inventory Pack which has multiple...
    Topic posted May 3, 2019 by Anil KumarBlue Ribbon: 750+ Points, tagged Mobility / Mobile Apps 
    Title:
    Barcode / QR Code Scanning Inventory Pack which has multiple Serial Numbers
    Summary:
    Barcode / QR Code Scanning Inventory Pack which has multiple Serial Numbers
    Content:

    Hello All,

    I have a requirement to scan inventory pack of 10 items from Mobile App which has multiple serial numbers. I am able to scan the QR Code from Mobile App and i am getting output of all the serial numbers in a row. How can we split the serial numbers so that it will give a list of items in the Mobile Application.

    Scan Output - PROD)4562332351456233233045623323404562332343456233233645623323274562332323456233231645623323244562332315

    Thanks,

    Anil

    Version:
    19A
  • Graham Sawell
    Check out the new forms functionality - It's great10100%
    Topic posted April 26, 2019 by Graham SawellBlue Ribbon: 750+ Points, tagged API / Integration, Configuration, Mobility / Mobile Apps 
    Title:
    Check out the new forms functionality - It's great
    Summary:
    Quick overview of some of the things I've been playing with. Would be great to see what others have done!
    Content:

    If you haven't got stuck into the functionality of the new form logic that came with 19A yet, it's well worth it!

    Just finished up a small development for a client where I wanted to back out my custom plugin development and make full use of it, and it's worked flawlessly. The technicians are now able to draw, sketch, comment and generally enhance the data volume and quality of site data they capture without hardware or connectivity limitations.

    I re-purposed the signature capture as a 'sketch' pad for back-of-the-cigarette-packet drawing, and I love the new draw on photo feature, modelled by Toy Story 4 and my awe-struck daughter! With a small ICS integration, I was able to poll the subscription and move the valuable data into OSvC for > 90 day retention, and with a DBaaS replication to OAC we can even do sentiment and clustering analysis on the measurable data captured. Oracle Cloud has never felt more connected.

    Hopefully, we'll get some feature detection ML in OAC in the future and then who knows what we could do with all of those images!

    Attached some shots of it in action

    Image: