Field Service

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  • Graham Sawell
    OFSC Open Source Developments - Data Loader100%
    Topic posted May 4, 2019 by Graham SawellBlue Ribbon: 750+ Points, tagged API / Integration, Capacity / Quota, Collaboration, Configuration, Dashboard / Reporting, Dispatch Functionally, Inventory / Parts, Learning / Statistics, Mapping, Mobility / Mobile Apps, Resource Management, Routing / Optimization 
    Title:
    OFSC Open Source Developments - Data Loader
    Content:

    Hello OFSC community. A few have asked me about using the data migration and management tool I built for OFSC. Apologies if I didn't respond, I have just been very busy. I'd like to open source the project, that way we have the best chance of keeping up with the rapid pace of development, and it starts to build a free and healthy open source culture in the community.

    I have some other projects I'd like to open source, including a collaboration event triggering system for the new 19B patch, which I'm very excited about.

    I'm keen to learn if there are others in the community who invest any of their time in an open source group. It would also be good to connect with users, both those who have some spare time to help test, document, and who would like a voice in driving an open source roadmap supplementing OFSC's fantastic capabilities.

    I put a lot of thought into making the data loader as dynamic as possible, which means that it has features like synchronisation with the metadata API, so the moment you add a new field in OFSC, it is available in the tool. I'm working on tools to batch load testing/dummy data for easy routing trials!

    I have a couple of points to iron out on deployment and security with the help of the OFSC team, so if anyone would like to get early access then please get in touch.

    Image:
    Document:
    Document:
    Document:
    mapper.png (133KB)
    Document:
  • Erlin Garcia
    move orders so that they are not considered by routingAnswered1100%
    Topic posted July 29, 2019 by Erlin GarciaBronze Medal: 1,250+ Points, tagged API / Integration, Capacity / Quota, Collaboration, Configuration, Dashboard / Reporting, Dispatch Functionally, Mapping, Mobility / Mobile Apps, Resource Management, Routing / Optimization 
    Title:
    move orders so that they are not considered by routing
    Summary:
    It will be possible to move orders to a type of resource that routing does not consider.
    Content:

    Our client handles suspended orders that can go several days without attending.

    We need to be able to separate these orders from their original buckets and pass them to another one called "suspended" or something similar without routing taking these orders into account.

    They are currently handled in a bucket but, routing when considered, it obviously routes them again.

    The client needs to be able to locate in some type of resource the orders that are suspended and that are not routed by the system. They will manually locate them in the corresponding technician.

    This is possible ?? Is there any alternative?

    Thank you.

  • Austin Keller
    Copy Image with Geolocation to new activity1
    Topic posted August 19, 2019 by Austin KellerRed Ribbon: 250+ Points, tagged Mapping, Mobility / Mobile Apps 
    Title:
    Copy Image with Geolocation to new activity
    Summary:
    Technicians create service requests for Contruction/Maintenance. Required picture of site with geolocations for maint activity.
    Content:

    Hello,

    We are requiring our technicians to take a picture of a site (with geolocation) when suspending a job for service requested from construction or maintenance departments.  Our middleware will create a new activity when the service request is triggered, but we cannot identify how to load the image geolocation into the new activity as xcoord/ycoord.  We are pulling the location of the activity when a technician is starting and completing, but sometimes a service request is created for a down pole at the intersection or down the street. We want the image geolocation to be applied to the activity created due to a service request.

     

    Thanks, Austin T Keller

    Version:
    Oracle Field Service Cloud 19B Service Update 15
    Image:
  • ajinkya patil
    Clone a Instance2
    Topic posted July 23, 2019 by ajinkya patilRed Ribbon: 250+ Points, tagged API / Integration, Capacity / Quota, Collaboration, Configuration, Dashboard / Reporting, Dispatch Functionally, Inventory / Parts, Learning / Statistics, Mapping, Mobility / Mobile Apps, Resource Management, Routing / Optimization 
    Title:
    Clone a Instance
    Summary:
    Need a Document regarding cloning Instance
    Content:

    Hi OFSC Guru's,

       I need documentation or step by step guidance on how to clone an instance. Help would be most appreciated.

    Thank you in advance.

    Regards,

    Ajinkya Patil 

  • Stewart Logan
    Map Display - Inconsistent Satellite View
    Topic posted June 24, 2019 by Stewart LoganBronze Medal: 1,250+ Points, tagged Configuration, Mapping 
    Title:
    Map Display - Inconsistent Satellite View
    Summary:
    Map Display - Inconsistent Satellite View
    Content:

    Hi All,

    About to raise a SR related to inconsistant maps display in the Core App. Some users cannot toggle between the standard Google maps view and the satellite view - same browser, same version of windows etc. If the user then tries on a different PC it works fine.

    I'm trying to find a potential common link between those who are affected and those who are not.

    Is anyone else having similar issues that may help me to isolate the cause?

    Thanks

     

    Version:
    19B
  • Chris Phillips
    Filtering Activities on the Map ViewAnswered3
    Topic posted June 3, 2019 by Chris PhillipsSilver Medal: 2,000+ Points, tagged Configuration, Mapping 
    Title:
    Filtering Activities on the Map View
    Content:

    Does anybody know if there is a way of filtering activities in the map view when looking at activities assigned to a bucket or another resource. As per the screenshot below, I can currently see all activities on the route which are outstanding in OFSC. A lot of these activities are for different buckets and require different skillsets for the resource that i have selected.

    If its not possible to filter these activities, i feel it makes the map view much less useful and efficient to use. 

    Ideally our users will be able to filter on these activities and based on the filtering criteria, the map view will show jobs which are eligible to be reassigned to the resource selected.

     

     

    Version:
    19B
    Image:
  • ajinkya patil
    Monitoring Tool Compatible with OFSC1
    Topic posted February 11, 2019 by ajinkya patilRed Ribbon: 250+ Points, tagged Capacity / Quota, Collaboration, Dashboard / Reporting, Dispatch Functionally, Inventory / Parts, Learning / Statistics, Mapping, Mobility / Mobile Apps, Resource Management, Routing / Optimization 
    Title:
    Monitoring Tool Compatible with OFSC
    Summary:
    How can we integrate Monitoring Tool which are Compatible with OFSC
    Content:

    Hi OFSC Guru's

        Can any of the Guru's of OFSC tell, if there is any compatible tool's available to monitor OFSC like number activities for the complete day ( with the status transition) through which we can build customized reports, for better understanding. We need for Routing, how many routing plans have been run throughout the day in the form of % . WorkOrder per regions, As per i know we do not get the access to the OFSC DB so we can query the DB and get the results. If we can monitor the network, if OFSC is running slow. 

    Please provide some solution regarding this, as we need to monitor many of the fields.

     

    Thank you

  • Waqas Amin
    Tech Location1
    Topic posted February 8, 2019 by Waqas AminRed Ribbon: 250+ Points, tagged Dispatch Functionally, Mapping, Mobility / Mobile Apps, Resource Management 
    Title:
    Tech Location
    Summary:
    Without Smart location
    Content:

    Hi Guys,

    I have a question regarding tech location. We haven't procured Smart Location and we want to see the tech's location in only one case that is "when the tech starts an activity". It happens most of the times like they start an activity before reaching to the customer site.

     

     Bes regards

    Version:
    Oracle Field Service Cloud 18D Service Update 3
  • Madhumitha Thinakaran
    Geo Location for Bucket resource type5
    Topic posted January 29, 2019 by Madhumitha ThinakaranBlue Ribbon: 750+ Points, tagged Configuration, Mapping, Mobility / Mobile Apps, Resource Management, Routing / Optimization 
    Title:
    Geo Location for Bucket resource type
    Content:

    Hi Gurus,

    Can anyone give a solution for the below scenario.

    Hierachy of the project is like

    Manager

       -> Supervisor

             ->List of technicians

    The Requirement is supervisor will travel in the field to look into technicians work. And also route the activity which the manager assigns to him.

    But while creating a resource type only the bucket has feature to route the activity. So to track the geo location of a supervisor I have to create a field resource later what provision I given in user type routing cannot be done.

    Thanks,

    Madhu

  • Madhumitha Thinakaran
    Location visibility3
    Topic posted January 10, 2019 by Madhumitha ThinakaranBlue Ribbon: 750+ Points, tagged Configuration, Dispatch Functionally, Mapping, Mobility / Mobile Apps, Resource Management 
    Title:
    Location visibility
    Content:

    Hi Gurus,

    Kindly let me know how to acheive this scenario.

    CEO of the company should be able to see the technician's location where they work as well as the manager where he is working. Now we are able to see the Technician location!

    I have given Supervisor priveledges to the manager, where the manager can see only his allocated bucket. But his location cannot be seen by CEO.

    How do we make Manager's current  location visible to the CEO.

    Thanks,

    Madhu