Field Service

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  • Noorshabah Ramjanee
    Edit inventory details after activity is completed12
    Topic posted July 10, 2018 by Noorshabah RamjaneeBronze Medal: 1,250+ Points, tagged Inventory / Parts 
    Title:
    Edit inventory details after activity is completed
    Content:

    I have a requirement where the technician should be able to edit the inventory details even after the status of the activity has been set to completed.

    Is there any way to achieve this behaviour in OFSC?

    Version:
    Oracle Field Service Cloud 18A
  • Shilpa Shonkhia
    Required inventory tags in core api create activity request9
    Topic posted June 5, 2018 by Shilpa ShonkhiaBronze Medal: 1,250+ Points, tagged Inventory / Parts 
    Title:
    Required inventory tags in core api create activity request
    Content:

    Hi,

    I am not able to populate required inventory schema while creating the activity using Core API. I've added below section in request.

     

     "requiredInventories": {
      "items": [
            {
                "quantity": 1,
                "inventoryType": "CIRCULATOR_PUMP"
                
            }
        ]

     

    Can someone please help.

    Thanks

    Shilpa

     

    Version:
    18A
  • ajinkya patil
    Operations Manual for Oracle Field Service Cloud...Answered7
    Topic posted September 18, 2018 by ajinkya patilRed Ribbon: 250+ Points, tagged API / Integration, Capacity / Quota, Collaboration, Configuration, Dashboard / Reporting, Dispatch Functionally, Inventory / Parts, Learning / Statistics, Mapping, Mobility / Mobile Apps, Resource Management, Routing / Optimization 
    Title:
    Operations Manual for Oracle Field Service Cloud (OFSC)
    Summary:
    Need a Operations Manual for OFSC
    Content:

    Hi Community,

       It would be great if anyone could send me the sample operations manual on Oracle Field Service Cloud.

     

    Thank you. 

  • Marc ***
    Making an Inventory property available in Activity screen5
    Topic posted March 22, 2019 by Marc ***Red Ribbon: 250+ Points, tagged Configuration, Inventory / Parts 
    Title:
    Making an Inventory property available in Activity screen
    Summary:
    Making an Inventory property available in Activity screen
    Content:

    In End activity form, we need to configure a default validation based on an Inventory property. For example in the End activity form a text line will display "Price not added" if a specific inventory.property is empty.

    The problem is inventory properties are not available in the End activity form. And in my case I cannot use a message step to pass the inventory property value to an activity property because there is no event triggered when the user adds a price in the inventory field.

    Version:
    19A with Service Update 8
  • Adam
    OOTB features, limitations and Customization Options for...5
    Topic posted December 9, 2018 by AdamSilver Medal: 2,000+ Points, tagged API / Integration, Capacity / Quota, Collaboration, Configuration, Dashboard / Reporting, Dispatch Functionally, Inventory / Parts, Learning / Statistics, Mapping, Mobility / Mobile Apps, Resource Management, Routing / Optimization 
    Title:
    OOTB features, limitations and Customization Options for Field Service
    Summary:
    What are the customization options available for Field Service
    Content:

    I am trying to evaluate Oracle field service cloud for the out of the box functionalities, its limitations and customization options. So far i know following:

    Features:

    • Activity Setup & Management
    • Inventory & Resource setup
    • Forecasting
    • Routing rules
    • Mobile application
    • Notifications ability

    Customizations :

    No real customization option available other than plugin which is just like calling outbound webservice.

    Limitations:

    • Limited to 04 entities only.
    • Cannot define custom entity
    • Cannot mention which services items technician is going to deploy on the customer site (e.g. Activity to Service Items relation: 1:M)
    • Cannot write script behind custom buttons

    Dear experts, please can you extend the list and also make corrections of mine? thanks

     

    Version:
    18D
  • Hussam Yousuf
    Adding Non-Serialized Inventory5
    Topic posted July 25, 2017 by Hussam YousufRed Ribbon: 250+ Points, tagged Inventory / Parts 
    Title:
    Adding Non-Serialized Inventory
    Content:

    Hi all,

    I have a requirement for adding 'Required Inventories' to activities in bulk using APIs. The problem I am facing is that, using APIs while I try to update the Required Inventories in bulk, its asking for the Model Number. In this scenario, the Inventory which I am trying to add has no such properties. Is there a way to add Inventory to activities without a Model Number? The API says the Model number is mandatory when we try to update the Inventory in Bulk. Interestingly, when we do individual update for activities to add the Required Inventory, the update is done even when we keep the Model Number field blank.

    Kindly suggest me some solution.

    Thanks

    Hussam

  • Noorshabah Ramjanee
    How can I edit inventory details on mobility?5
    Topic posted July 18, 2018 by Noorshabah RamjaneeBronze Medal: 1,250+ Points, tagged Inventory / Parts 
    Title:
    How can I edit inventory details on mobility?
    Content:

    Hello,

    As a resource, I want to be able to edit details of inventory I added previously. I have been able to configure same on Manage but on mobility, no edit options is available and I can only deinstall the inventory.

    I cannot find the edit inventory option in the configuration for mobility.

    Thanks for any guidance.

    Version:
    Oracle Field Service Cloud 18A
  • Luis Frontado
    Inventory load5
    Topic posted June 5, 2018 by Luis FrontadoGreen Ribbon: 100+ Points, tagged Inventory / Parts 
    Title:
    Inventory load
    Content:

    Dear Experts,

    I want to know if there's any way to load inventory in a massive way. Right now i'm loading the inventory through inventory types one by one and i have more than 1000 differerent SKUs. Maybe i'm not doing it the right way.

    I look forward for your answer

    Thanks in advance

    Regards,

    Luis Frontado

    Version:
    Oracle Field Service Cloud 18B Service Update 3
  • Antero Makinen
    Hiding "end activity" if no inventory items added...Answered4
    Topic posted May 3, 2019 by Antero MakinenBlue Ribbon: 750+ Points, tagged Configuration, Inventory / Parts, Mobility / Mobile Apps 
    Title:
    Hiding "end activity" if no inventory items added and populating field according to added items
    Content:

    Hey, 

    First question:
    We have a situation that we don't want technicians to complete activities without adding any inventory items. So basically if ActualAmount = 0, hide "end activity" button. 
    Is there a way to do this without adding extra properties?

    Currently we've done this so that when ending activity, it just shows a checkbox which asks technician "have they added all the needed items", but as you know this isn't enough because it doesn't actually check that.

    I noticed that there was similar issue about showing inventory.properties in activity end screen and it was already posted to Idea Lab, which was great! yes

    Second question:
    Can I populate a field according to what inventory item is added to activity? (Currently I just want to think about ONE added item + one field populate according to that).

    For example, if technician adds item "X" to activity, then populate field Y with "00000-22222-33333".

    Thanks guys and have a nice weekend!

    Antero

    Version:
    19A
  • Richard Laird
    Return to Inventory screen from Plugin4
    Topic posted December 7, 2018 by Richard LairdBronze Medal: 1,250+ Points, tagged Configuration, Inventory / Parts, Mobility / Mobile Apps 
    Title:
    Return to Inventory screen from Plugin
    Content:

    Hi,

    We've written a plugin within our Inventory screens which we're using to search for stock, using the barcode scanner. Using the OOTB tool wasn't suitable as we need to provide additional validation on what's being scanned.

    I'm looking to see how we can take the properties we've obtained from our search and Return from the plugin into the Inventory Details screen, using the ID's we've found when searching. Is this possible? The documentation suggests it's not which is disappointing. 

    I found this thread, but not able to see how this can be done using the 'invid'; would it also change the backScreen parameter? If this could be done, could it also be used to return to 'add_to_deinstalled' screens should an item not be found?

    Product documentation

    Thanks

    Version:
    18C/18D