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  • DHANAPAL GOWDA
    Custom inventory properties not available to message...
    Topic posted November 20, 2019 by DHANAPAL GOWDARed Ribbon: 250+ Points, tagged Inventory / Parts 
    Title:
    Custom inventory properties not available to message scenario on inventory deinstalled event
    Summary:
    Custom inventory properties not available to message scenario on inventory deinstalled launch condition
    Content:

    We have a message scenario configured to Inventory is Deinstalled launch condition, where we need to pass some inventory custom properties like  I_SUBINVENTORY_CODE,I_SUBINVENTORY to external application. When we push resource inventory to OFSC from external system we pass values to above custom properties only.

     

    Within message scenario body when we use these properties system does not return any value but when we use A_SUBINVENTORY_CODE,A_SUBINVENTORY properties the values in I_SUBINVENTORY_CODE,I_SUBINVENTORY are returned. Unable to understand this behavior, did anybody face the same issue? or could anybody plz help me understand how is this possible?

    Version:
    18c
  • Diana Cunha
    Cannot create required inventory without model
    Topic posted September 30, 2019 by Diana CunhaRed Ribbon: 250+ Points, tagged API / Integration, Configuration, Inventory / Parts 
    Title:
    Cannot create required inventory without model
    Summary:
    Cannot create required inventory without model
    Content:

    Hi,

    I created inventory types without specifying the model property to use, since in our context/business the model is not necessary. I checked that is possible to create inventory to add to the technician and customer/activity without having to define a model. However, it seems to be mandatory to send this field when creating required inventory via API in an activity, which is not the wish.

    Is there any way to create required inventory without using a model property, just inventory type and quantity?

    Thanks,

    Diana Cunha

     

     

    Version:
    19B Update 14
  • ajinkya patil
    Clone a Instance2
    Topic posted July 23, 2019 by ajinkya patilRed Ribbon: 250+ Points, tagged API / Integration, Capacity / Quota, Collaboration, Configuration, Dashboard / Reporting, Dispatch Functionally, Inventory / Parts, Learning / Statistics, Mapping, Mobility / Mobile Apps, Resource Management, Routing / Optimization 
    Title:
    Clone a Instance
    Summary:
    Need a Document regarding cloning Instance
    Content:

    Hi OFSC Guru's,

       I need documentation or step by step guidance on how to clone an instance. Help would be most appreciated.

    Thank you in advance.

    Regards,

    Ajinkya Patil 

  • Ben Abbott
    Capturing Customer Inventory using BLOCK Type...1
    Topic posted August 13, 2019 by Ben Abbott, tagged Configuration, Inventory / Parts 
    Title:
    Capturing Customer Inventory using BLOCK Type "customer_inventory"
    Summary:
    Customer Inventory is not being returned using the BLOCK Type "customer_inventory"
    Content:

    Hello,
    I am trying to return a list of the inventory in the customer pool. I haven't been able to return any information in the messages using the following

    Subject:
    TestBlock

    Pattern:
    The inventory that remains on WO# {activity_number} is:
    <BLOCK type="customer_inventory" >
    {inventory_serial_number}
    </BLOCK>

    The block type is showing up blank (see attached screenshot: test_block.png)

    Is there something wrong with the syntax I am using?

    Version:
    19B
    Image:
  • Antero Makinen
    Hiding "end activity" if no inventory items added...Answered4
    Topic posted May 3, 2019 by Antero MakinenBlue Ribbon: 750+ Points, tagged Configuration, Inventory / Parts, Mobility / Mobile Apps 
    Title:
    Hiding "end activity" if no inventory items added and populating field according to added items
    Content:

    Hey, 

    First question:
    We have a situation that we don't want technicians to complete activities without adding any inventory items. So basically if ActualAmount = 0, hide "end activity" button. 
    Is there a way to do this without adding extra properties?

    Currently we've done this so that when ending activity, it just shows a checkbox which asks technician "have they added all the needed items", but as you know this isn't enough because it doesn't actually check that.

    I noticed that there was similar issue about showing inventory.properties in activity end screen and it was already posted to Idea Lab, which was great! yes

    Second question:
    Can I populate a field according to what inventory item is added to activity? (Currently I just want to think about ONE added item + one field populate according to that).

    For example, if technician adds item "X" to activity, then populate field Y with "00000-22222-33333".

    Thanks guys and have a nice weekend!

    Antero

    Version:
    19A
  • Madhumitha Thinakaran
    Assignment based on inventory parts1
    Topic posted June 17, 2019 by Madhumitha ThinakaranBlue Ribbon: 750+ Points, tagged Configuration, Inventory / Parts, Routing / Optimization 
    Title:
    Assignment based on inventory parts
    Content:
    Hi Gurus, Please state if this scenario can be done. If yes can anyone elaborate in how to do it. While creating a activity the manager will assign few parts to that activity. And when routing those activities to a technician, is it possible for the routing engine to analyze the technicians with the same parts and assign it to the technician. If those parts are not available in the technicians inventory the routing engine should not assign that activity.
  • Madhumitha Thinakaran
    Passing items from omc to ofsc
    Topic posted June 17, 2019 by Madhumitha ThinakaranBlue Ribbon: 750+ Points, tagged Configuration, Inventory / Parts 
    Title:
    Passing items from omc to ofsc
    Content:
    Hi Gurus, Can we integrate Oracle inventory cloud or Oracle maintenance cloud with field service application. Reason I am asking is , when the items are added in maintenance cloud those items has to be created as inventory part for that particular activity. Thanks, Madhu
  • Graham Sawell
    OFSC Open Source Developments - Data Loader100%
    Topic posted May 4, 2019 by Graham SawellBlue Ribbon: 750+ Points, tagged API / Integration, Capacity / Quota, Collaboration, Configuration, Dashboard / Reporting, Dispatch Functionally, Inventory / Parts, Learning / Statistics, Mapping, Mobility / Mobile Apps, Resource Management, Routing / Optimization 
    Title:
    OFSC Open Source Developments - Data Loader
    Content:

    Hello OFSC community. A few have asked me about using the data migration and management tool I built for OFSC. Apologies if I didn't respond, I have just been very busy. I'd like to open source the project, that way we have the best chance of keeping up with the rapid pace of development, and it starts to build a free and healthy open source culture in the community.

    I have some other projects I'd like to open source, including a collaboration event triggering system for the new 19B patch, which I'm very excited about.

    I'm keen to learn if there are others in the community who invest any of their time in an open source group. It would also be good to connect with users, both those who have some spare time to help test, document, and who would like a voice in driving an open source roadmap supplementing OFSC's fantastic capabilities.

    I put a lot of thought into making the data loader as dynamic as possible, which means that it has features like synchronisation with the metadata API, so the moment you add a new field in OFSC, it is available in the tool. I'm working on tools to batch load testing/dummy data for easy routing trials!

    I have a couple of points to iron out on deployment and security with the help of the OFSC team, so if anyone would like to get early access then please get in touch.

    Image:
    Document:
    Document:
    Document:
    mapper.png (133KB)
    Document:
  • Luis Frontado
    Inventory load5
    Topic posted June 5, 2018 by Luis FrontadoGreen Ribbon: 100+ Points, tagged Inventory / Parts 
    Title:
    Inventory load
    Content:

    Dear Experts,

    I want to know if there's any way to load inventory in a massive way. Right now i'm loading the inventory through inventory types one by one and i have more than 1000 differerent SKUs. Maybe i'm not doing it the right way.

    I look forward for your answer

    Thanks in advance

    Regards,

    Luis Frontado

    Version:
    Oracle Field Service Cloud 18B Service Update 3
  • Maria Marinou
    Inventory Quantity functionality2
    Topic posted March 19, 2019 by Maria MarinouGreen Ribbon: 100+ Points, tagged Inventory / Parts 
    Title:
    Inventory Quantity functionality
    Summary:
    when install message scenario is triggered twice for the same activity and same inventory item , quantity is being added
    Content:

    Hello OFSC experts, 

    I am facing an issue with field "quantity" . Any advice is welcome.

    For example: 

    1)Available items for a specific non-serialized inventory are 5. 

    2) Technician inserts 2. 

    3) Install message scenario is triggered with quantity 2

    4)At the same activity and same inventory, Technician installs another 1.

    5)Install message scenario is triggered with quantity 3 instead of 1.

    Actually, when install message scenario is triggered twice for the same activity and same inventory item , quantity is being added ( 2+1)

    Can you provide any solution for quantity value in order to work independently ?

    Regards, 
    Maria Marinou

    Version:
    19A