Field Service

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  • Madhumitha Thinakaran
    Passing items from omc to ofsc
    Topic posted June 17, 2019 by Madhumitha ThinakaranBlue Ribbon: 750+ Points, tagged Configuration, Inventory / Parts 
    Title:
    Passing items from omc to ofsc
    Content:
    Hi Gurus, Can we integrate Oracle inventory cloud or Oracle maintenance cloud with field service application. Reason I am asking is , when the items are added in maintenance cloud those items has to be created as inventory part for that particular activity. Thanks, Madhu
  • Madhumitha Thinakaran
    Assignment based on inventory parts1
    Topic posted June 17, 2019 by Madhumitha ThinakaranBlue Ribbon: 750+ Points, tagged Configuration, Inventory / Parts, Routing / Optimization 
    Title:
    Assignment based on inventory parts
    Content:
    Hi Gurus, Please state if this scenario can be done. If yes can anyone elaborate in how to do it. While creating a activity the manager will assign few parts to that activity. And when routing those activities to a technician, is it possible for the routing engine to analyze the technicians with the same parts and assign it to the technician. If those parts are not available in the technicians inventory the routing engine should not assign that activity.
  • Graham Sawell
    OFSC Open Source Developments - Data Loader100%
    Topic posted May 4, 2019 by Graham SawellBlue Ribbon: 750+ Points, tagged API / Integration, Capacity / Quota, Collaboration, Configuration, Dashboard / Reporting, Dispatch Functionally, Inventory / Parts, Learning / Statistics, Mapping, Mobility / Mobile Apps, Resource Management, Routing / Optimization 
    Title:
    OFSC Open Source Developments - Data Loader
    Content:

    Hello OFSC community. A few have asked me about using the data migration and management tool I built for OFSC. Apologies if I didn't respond, I have just been very busy. I'd like to open source the project, that way we have the best chance of keeping up with the rapid pace of development, and it starts to build a free and healthy open source culture in the community.

    I have some other projects I'd like to open source, including a collaboration event triggering system for the new 19B patch, which I'm very excited about.

    I'm keen to learn if there are others in the community who invest any of their time in an open source group. It would also be good to connect with users, both those who have some spare time to help test, document, and who would like a voice in driving an open source roadmap supplementing OFSC's fantastic capabilities.

    I put a lot of thought into making the data loader as dynamic as possible, which means that it has features like synchronisation with the metadata API, so the moment you add a new field in OFSC, it is available in the tool. I'm working on tools to batch load testing/dummy data for easy routing trials!

    I have a couple of points to iron out on deployment and security with the help of the OFSC team, so if anyone would like to get early access then please get in touch.

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    Document:
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  • Antero Makinen
    Hiding "end activity" if no inventory items added...3
    Topic posted May 3, 2019 by Antero MakinenRed Ribbon: 250+ Points, tagged Configuration, Inventory / Parts, Mobility / Mobile Apps 
    Title:
    Hiding "end activity" if no inventory items added and populating field according to added items
    Content:

    Hey, 

    First question:
    We have a situation that we don't want technicians to complete activities without adding any inventory items. So basically if ActualAmount = 0, hide "end activity" button. 
    Is there a way to do this without adding extra properties?

    Currently we've done this so that when ending activity, it just shows a checkbox which asks technician "have they added all the needed items", but as you know this isn't enough because it doesn't actually check that.

    I noticed that there was similar issue about showing inventory.properties in activity end screen and it was already posted to Idea Lab, which was great! yes

    Second question:
    Can I populate a field according to what inventory item is added to activity? (Currently I just want to think about ONE added item + one field populate according to that).

    For example, if technician adds item "X" to activity, then populate field Y with "00000-22222-33333".

    Thanks guys and have a nice weekend!

    Antero

    Version:
    19A
  • Marc ***
    Making an Inventory property available in Activity screen5
    Topic posted March 22, 2019 by Marc ***Red Ribbon: 250+ Points, tagged Configuration, Inventory / Parts 
    Title:
    Making an Inventory property available in Activity screen
    Summary:
    Making an Inventory property available in Activity screen
    Content:

    In End activity form, we need to configure a default validation based on an Inventory property. For example in the End activity form a text line will display "Price not added" if a specific inventory.property is empty.

    The problem is inventory properties are not available in the End activity form. And in my case I cannot use a message step to pass the inventory property value to an activity property because there is no event triggered when the user adds a price in the inventory field.

    Version:
    19A with Service Update 8
  • Maria Marinou
    Inventory Message Placeholder for individual quantity2
    Topic posted March 20, 2019 by Maria MarinouGreen Ribbon: 100+ Points, tagged API / Integration, Inventory / Parts 
    Title:
    Inventory Message Placeholder for individual quantity
    Summary:
    Inventory Message Placeholder for individual quantity
    Content:

    Hello all,

    Is there any available Inventory Message Placeholder for individual quantity ?  (except inventory_quantity)
    I see that when multiple installation are executed on the same activity, quantity is being calculated each time.


    Thanks in advance.

    Maria

  • Maria Marinou
    Inventory Quantity functionality2
    Topic posted March 19, 2019 by Maria MarinouGreen Ribbon: 100+ Points, tagged Inventory / Parts 
    Title:
    Inventory Quantity functionality
    Summary:
    when install message scenario is triggered twice for the same activity and same inventory item , quantity is being added
    Content:

    Hello OFSC experts, 

    I am facing an issue with field "quantity" . Any advice is welcome.

    For example: 

    1)Available items for a specific non-serialized inventory are 5. 

    2) Technician inserts 2. 

    3) Install message scenario is triggered with quantity 2

    4)At the same activity and same inventory, Technician installs another 1.

    5)Install message scenario is triggered with quantity 3 instead of 1.

    Actually, when install message scenario is triggered twice for the same activity and same inventory item , quantity is being added ( 2+1)

    Can you provide any solution for quantity value in order to work independently ?

    Regards, 
    Maria Marinou

    Version:
    19A
  • ajinkya patil
    Monitoring Tool Compatible with OFSC1
    Topic posted February 11, 2019 by ajinkya patilRed Ribbon: 250+ Points, tagged Capacity / Quota, Collaboration, Dashboard / Reporting, Dispatch Functionally, Inventory / Parts, Learning / Statistics, Mapping, Mobility / Mobile Apps, Resource Management, Routing / Optimization 
    Title:
    Monitoring Tool Compatible with OFSC
    Summary:
    How can we integrate Monitoring Tool which are Compatible with OFSC
    Content:

    Hi OFSC Guru's

        Can any of the Guru's of OFSC tell, if there is any compatible tool's available to monitor OFSC like number activities for the complete day ( with the status transition) through which we can build customized reports, for better understanding. We need for Routing, how many routing plans have been run throughout the day in the form of % . WorkOrder per regions, As per i know we do not get the access to the OFSC DB so we can query the DB and get the results. If we can monitor the network, if OFSC is running slow. 

    Please provide some solution regarding this, as we need to monitor many of the fields.

     

    Thank you

  • Vi Giout
    Filter the records shown in a screen1
    Topic posted January 29, 2019 by Vi GioutBronze Medal: 1,250+ Points, tagged Configuration, Inventory / Parts, Mobility / Mobile Apps 
    Title:
    Filter the records shown in a screen
    Summary:
    Filter the records shown in a screen
    Content:

    We would like to be able to see the records on a screen (inventories on mobility) with a condition applied: Only view the ones with a certain flag checked. We cant seem to find this from the documentation and we are wondering that this might not be supported. Would there be a way to implement this?

  • Adam
    Editing Column names for Required Inventory1
    Topic posted January 22, 2019 by AdamSilver Medal: 2,000+ Points, tagged Configuration, Inventory / Parts 
    Title:
    Editing Column names for Required Inventory
    Summary:
    Can we edit column names for Required Inventory
    Content:

    Is it possible to edit required inventory column names? We want names to match our client business requirements. Also, can we remove certain columns from the table?

     

    Version:
    18D
    Image: