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  • Diana Cunha
    Cannot create required inventory without model
    Topic posted September 30, 2019 by Diana CunhaRed Ribbon: 250+ Points, tagged API / Integration, Configuration, Inventory / Parts 
    Title:
    Cannot create required inventory without model
    Summary:
    Cannot create required inventory without model
    Content:

    Hi,

    I created inventory types without specifying the model property to use, since in our context/business the model is not necessary. I checked that is possible to create inventory to add to the technician and customer/activity without having to define a model. However, it seems to be mandatory to send this field when creating required inventory via API in an activity, which is not the wish.

    Is there any way to create required inventory without using a model property, just inventory type and quantity?

    Thanks,

    Diana Cunha

     

     

    Version:
    19B Update 14
  • Ben Abbott
    Capturing Customer Inventory using BLOCK Type...1
    Topic posted August 13, 2019 by Ben Abbott, tagged Configuration, Inventory / Parts 
    Title:
    Capturing Customer Inventory using BLOCK Type "customer_inventory"
    Summary:
    Customer Inventory is not being returned using the BLOCK Type "customer_inventory"
    Content:

    Hello,
    I am trying to return a list of the inventory in the customer pool. I haven't been able to return any information in the messages using the following

    Subject:
    TestBlock

    Pattern:
    The inventory that remains on WO# {activity_number} is:
    <BLOCK type="customer_inventory" >
    {inventory_serial_number}
    </BLOCK>

    The block type is showing up blank (see attached screenshot: test_block.png)

    Is there something wrong with the syntax I am using?

    Version:
    19B
    Image:
  • ajinkya patil
    Clone a Instance2
    Topic posted July 23, 2019 by ajinkya patilRed Ribbon: 250+ Points, tagged API / Integration, Capacity / Quota, Collaboration, Configuration, Dashboard / Reporting, Dispatch Functionally, Inventory / Parts, Learning / Statistics, Mapping, Mobility / Mobile Apps, Resource Management, Routing / Optimization 
    Title:
    Clone a Instance
    Summary:
    Need a Document regarding cloning Instance
    Content:

    Hi OFSC Guru's,

       I need documentation or step by step guidance on how to clone an instance. Help would be most appreciated.

    Thank you in advance.

    Regards,

    Ajinkya Patil 

  • Madhumitha Thinakaran
    Passing items from omc to ofsc
    Topic posted June 17, 2019 by Madhumitha ThinakaranBlue Ribbon: 750+ Points, tagged Configuration, Inventory / Parts 
    Title:
    Passing items from omc to ofsc
    Content:
    Hi Gurus, Can we integrate Oracle inventory cloud or Oracle maintenance cloud with field service application. Reason I am asking is , when the items are added in maintenance cloud those items has to be created as inventory part for that particular activity. Thanks, Madhu
  • Madhumitha Thinakaran
    Assignment based on inventory parts1
    Topic posted June 17, 2019 by Madhumitha ThinakaranBlue Ribbon: 750+ Points, tagged Configuration, Inventory / Parts, Routing / Optimization 
    Title:
    Assignment based on inventory parts
    Content:
    Hi Gurus, Please state if this scenario can be done. If yes can anyone elaborate in how to do it. While creating a activity the manager will assign few parts to that activity. And when routing those activities to a technician, is it possible for the routing engine to analyze the technicians with the same parts and assign it to the technician. If those parts are not available in the technicians inventory the routing engine should not assign that activity.
  • Graham Sawell
    OFSC Open Source Developments - Data Loader100%
    Topic posted May 4, 2019 by Graham SawellBlue Ribbon: 750+ Points, tagged API / Integration, Capacity / Quota, Collaboration, Configuration, Dashboard / Reporting, Dispatch Functionally, Inventory / Parts, Learning / Statistics, Mapping, Mobility / Mobile Apps, Resource Management, Routing / Optimization 
    Title:
    OFSC Open Source Developments - Data Loader
    Content:

    Hello OFSC community. A few have asked me about using the data migration and management tool I built for OFSC. Apologies if I didn't respond, I have just been very busy. I'd like to open source the project, that way we have the best chance of keeping up with the rapid pace of development, and it starts to build a free and healthy open source culture in the community.

    I have some other projects I'd like to open source, including a collaboration event triggering system for the new 19B patch, which I'm very excited about.

    I'm keen to learn if there are others in the community who invest any of their time in an open source group. It would also be good to connect with users, both those who have some spare time to help test, document, and who would like a voice in driving an open source roadmap supplementing OFSC's fantastic capabilities.

    I put a lot of thought into making the data loader as dynamic as possible, which means that it has features like synchronisation with the metadata API, so the moment you add a new field in OFSC, it is available in the tool. I'm working on tools to batch load testing/dummy data for easy routing trials!

    I have a couple of points to iron out on deployment and security with the help of the OFSC team, so if anyone would like to get early access then please get in touch.

    Image:
    Document:
    Document:
    Document:
    mapper.png (133KB)
    Document:
  • Antero Makinen
    Hiding "end activity" if no inventory items added...Answered4
    Topic posted May 3, 2019 by Antero MakinenBlue Ribbon: 750+ Points, tagged Configuration, Inventory / Parts, Mobility / Mobile Apps 
    Title:
    Hiding "end activity" if no inventory items added and populating field according to added items
    Content:

    Hey, 

    First question:
    We have a situation that we don't want technicians to complete activities without adding any inventory items. So basically if ActualAmount = 0, hide "end activity" button. 
    Is there a way to do this without adding extra properties?

    Currently we've done this so that when ending activity, it just shows a checkbox which asks technician "have they added all the needed items", but as you know this isn't enough because it doesn't actually check that.

    I noticed that there was similar issue about showing inventory.properties in activity end screen and it was already posted to Idea Lab, which was great! yes

    Second question:
    Can I populate a field according to what inventory item is added to activity? (Currently I just want to think about ONE added item + one field populate according to that).

    For example, if technician adds item "X" to activity, then populate field Y with "00000-22222-33333".

    Thanks guys and have a nice weekend!

    Antero

    Version:
    19A
  • Marc ***
    Making an Inventory property available in Activity screen5
    Topic posted March 22, 2019 by Marc ***Red Ribbon: 250+ Points, tagged Configuration, Inventory / Parts 
    Title:
    Making an Inventory property available in Activity screen
    Summary:
    Making an Inventory property available in Activity screen
    Content:

    In End activity form, we need to configure a default validation based on an Inventory property. For example in the End activity form a text line will display "Price not added" if a specific inventory.property is empty.

    The problem is inventory properties are not available in the End activity form. And in my case I cannot use a message step to pass the inventory property value to an activity property because there is no event triggered when the user adds a price in the inventory field.

    Version:
    19A with Service Update 8
  • Maria Marinou
    Inventory Message Placeholder for individual quantity2
    Topic posted March 20, 2019 by Maria MarinouGreen Ribbon: 100+ Points, tagged API / Integration, Inventory / Parts 
    Title:
    Inventory Message Placeholder for individual quantity
    Summary:
    Inventory Message Placeholder for individual quantity
    Content:

    Hello all,

    Is there any available Inventory Message Placeholder for individual quantity ?  (except inventory_quantity)
    I see that when multiple installation are executed on the same activity, quantity is being calculated each time.


    Thanks in advance.

    Maria

  • Maria Marinou
    Inventory Quantity functionality2
    Topic posted March 19, 2019 by Maria MarinouGreen Ribbon: 100+ Points, tagged Inventory / Parts 
    Title:
    Inventory Quantity functionality
    Summary:
    when install message scenario is triggered twice for the same activity and same inventory item , quantity is being added
    Content:

    Hello OFSC experts, 

    I am facing an issue with field "quantity" . Any advice is welcome.

    For example: 

    1)Available items for a specific non-serialized inventory are 5. 

    2) Technician inserts 2. 

    3) Install message scenario is triggered with quantity 2

    4)At the same activity and same inventory, Technician installs another 1.

    5)Install message scenario is triggered with quantity 3 instead of 1.

    Actually, when install message scenario is triggered twice for the same activity and same inventory item , quantity is being added ( 2+1)

    Can you provide any solution for quantity value in order to work independently ?

    Regards, 
    Maria Marinou

    Version:
    19A