Field Service

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  • Adam
    Oracle Field Service Cloud Sample Plugin Working Code2100%
    Topic posted January 18, 2019 by AdamSilver Medal: 2,000+ Points, tagged Configuration, Mobility / Mobile Apps 
    Title:
    Oracle Field Service Cloud Sample Plugin Working Code
    Summary:
    Oracle Field Service Cloud Sample Plugin Working Code
    Content:

    Please find attached working code provided by Oracle for sample plugin. I downloaded it from Oracle documentation and after few fixes and tweaks i made it work and tested it. I am sharing it here in case someone can get benefit from it.

    Thanks

    Version:
    18D
    Document:
  • Graham Sawell
    OFSC Open Source Developments - Data Loader100%
    Topic posted May 4, 2019 by Graham SawellBlue Ribbon: 750+ Points, tagged API / Integration, Capacity / Quota, Collaboration, Configuration, Dashboard / Reporting, Dispatch Functionally, Inventory / Parts, Learning / Statistics, Mapping, Mobility / Mobile Apps, Resource Management, Routing / Optimization 
    Title:
    OFSC Open Source Developments - Data Loader
    Content:

    Hello OFSC community. A few have asked me about using the data migration and management tool I built for OFSC. Apologies if I didn't respond, I have just been very busy. I'd like to open source the project, that way we have the best chance of keeping up with the rapid pace of development, and it starts to build a free and healthy open source culture in the community.

    I have some other projects I'd like to open source, including a collaboration event triggering system for the new 19B patch, which I'm very excited about.

    I'm keen to learn if there are others in the community who invest any of their time in an open source group. It would also be good to connect with users, both those who have some spare time to help test, document, and who would like a voice in driving an open source roadmap supplementing OFSC's fantastic capabilities.

    I put a lot of thought into making the data loader as dynamic as possible, which means that it has features like synchronisation with the metadata API, so the moment you add a new field in OFSC, it is available in the tool. I'm working on tools to batch load testing/dummy data for easy routing trials!

    I have a couple of points to iron out on deployment and security with the help of the OFSC team, so if anyone would like to get early access then please get in touch.

    Image:
    Document:
    Document:
    Document:
    mapper.png (133KB)
    Document:
  • Graham Sawell
    Check out the new forms functionality - It's great11100%
    Topic posted April 26, 2019 by Graham SawellBlue Ribbon: 750+ Points, tagged API / Integration, Configuration, Mobility / Mobile Apps 
    Title:
    Check out the new forms functionality - It's great
    Summary:
    Quick overview of some of the things I've been playing with. Would be great to see what others have done!
    Content:

    If you haven't got stuck into the functionality of the new form logic that came with 19A yet, it's well worth it!

    Just finished up a small development for a client where I wanted to back out my custom plugin development and make full use of it, and it's worked flawlessly. The technicians are now able to draw, sketch, comment and generally enhance the data volume and quality of site data they capture without hardware or connectivity limitations.

    I re-purposed the signature capture as a 'sketch' pad for back-of-the-cigarette-packet drawing, and I love the new draw on photo feature, modelled by Toy Story 4 and my awe-struck daughter! With a small ICS integration, I was able to poll the subscription and move the valuable data into OSvC for > 90 day retention, and with a DBaaS replication to OAC we can even do sentiment and clustering analysis on the measurable data captured. Oracle Cloud has never felt more connected.

    Hopefully, we'll get some feature detection ML in OAC in the future and then who knows what we could do with all of those images!

    Attached some shots of it in action

    Image:
  • Mohana Gopal Selvam
    There are no resolved addresses in the routeAnswered2100%
    Topic posted October 21, 2019 by Mohana Gopal SelvamSilver Crown: 22,500+ Points, tagged Configuration 
    Title:
    There are no resolved addresses in the route
    Content:

    Hi,

    I have set some data in Address to show the map in Core Manage - Activity Screen. But I got the below message. In mobility also the location is not flagged. This is Dubai Customer. Do we need to enable anything?

    There are no resolved addresses in the route

    Image:
  • Mohana Gopal Selvam
    Routing / Dispatch not visibleAnswered1100%
    Topic posted October 13, 2019 by Mohana Gopal SelvamSilver Crown: 22,500+ Points, tagged Configuration, Dispatch Functionally, Routing / Optimization 
    Title:
    Routing / Dispatch not visible
    Content:

    Hi,

    I have setup the Visibility in User Types screen for Routing since by default is not there. Still it is not visible and I am using admin user. Do we need to setup anything other than visibility to view the Routing? Dispatch also not visible. 

    Thanks,

    Mohan

    Version:
    19C Enterprise Edition
  • Erlin Garcia
    move orders so that they are not considered by routingAnswered1100%
    Topic posted July 29, 2019 by Erlin GarciaBronze Medal: 1,250+ Points, tagged API / Integration, Capacity / Quota, Collaboration, Configuration, Dashboard / Reporting, Dispatch Functionally, Mapping, Mobility / Mobile Apps, Resource Management, Routing / Optimization 
    Title:
    move orders so that they are not considered by routing
    Summary:
    It will be possible to move orders to a type of resource that routing does not consider.
    Content:

    Our client handles suspended orders that can go several days without attending.

    We need to be able to separate these orders from their original buckets and pass them to another one called "suspended" or something similar without routing taking these orders into account.

    They are currently handled in a bucket but, routing when considered, it obviously routes them again.

    The client needs to be able to locate in some type of resource the orders that are suspended and that are not routed by the system. They will manually locate them in the corresponding technician.

    This is possible ?? Is there any alternative?

    Thank you.

  • Erlin Garcia
    message to confirm the selected order data100%
    Topic posted July 9, 2019 by Erlin GarciaBronze Medal: 1,250+ Points, tagged API / Integration, Collaboration, Configuration, Dashboard / Reporting, Dispatch Functionally, Mobility / Mobile Apps, Resource Management, Routing / Optimization 
    Title:
    message to confirm the selected order data
    Summary:
    message to confirm the selected order data
    Content:

     

     

     

    Hi !! 

    Our client at the time of selecting the next work order, needs to be able to confirm through a message or alert the data of the order that you have selected just when you press the send button.

    https://www.screencast.com/t/YI7ezcqj5

    At the moment of pressing the send button, a message of confirmation of the data and the order that I select will be shown, in case you chose a mistake you can return to the previous screen (end order) and select the correct order.

    https://www.screencast.com/t/gntlc71eH

     

     

    thanks 

  • Adam
    Default refresh rate2100%
    Topic posted June 6, 2019 by AdamSilver Medal: 2,000+ Points, tagged Configuration 
    Title:
    Default refresh rate
    Summary:
    Default refresh rate for all users
    Content:

    Please can I set default refresh rate for all the users or each user has to do it by his own? Please review attached screen shot. Currently i could not figure it out how to set refresh rate for all the available users in core manage. And what is the refresh rate for mobility application?

    Thanks

    Version:
    19B
    Image:
  • Adam
    Implications of Overnight work settings in business rules3100%
    Topic posted May 30, 2019 by AdamSilver Medal: 2,000+ Points, tagged Configuration 
    Title:
    Implications of Overnight work settings in business rules
    Summary:
    what are the implications of Overnight work for setting value of 23 hours?
    Content:

    Our requirement is that technicians should be able to close/End their activities for next day if they forget. We want to use Overnight work functionality for this but I am not sure the implications of Overnight work. If I set 23 hours then what will be impacted? Oracle docs does not cover it much..

    Thanks

    Umer

  • Sourabh Shende
    Digital signature custom form1100%
    Topic posted May 9, 2019 by Sourabh ShendeGreen Ribbon: 100+ Points, tagged API / Integration, Configuration, Mobility / Mobile Apps 
    Title:
    Digital signature custom form
    Summary:
    Sending Digital signature custom form to Customer
    Content:

    Hi Experts,

    We have a requirement where the user wants to send a custom form to the customer on email. Customer form should contain the signature frame where customer can signature using a touch device/mouse control after email received. Email can have a link which will be open the form in browser and customer can sign in it.

    Please let me know if this can be achievable in current standard OFSC application functionality. If not then how we can achieve this using any other custom module/plugin.

    Help will be much appreciated.

    Regards,

    Sourabh

    Version:
    Oracle Field Service Cloud 19A Service Update 7