Field Service

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  • Erlin Garcia
    Error deleting capacity categories and skills2
    Topic posted October 14, 2019 by Erlin GarciaBronze Medal: 1,250+ Points, tagged API / Integration, Capacity / Quota, Collaboration, Configuration, Dispatch Functionally, Resource Management, Routing / Optimization 
    Title:
    Error deleting capacity categories and skills
    Summary:
    Error deleting capacity categories and skills
    Content:

    Any with this problem?

    I need to eliminate job skills and capacity categories but it shows me the following message:

    https://www.screencast.com/t/SIV4QosOVP5

    Is there a reason why even if they are deactivated, no technician has them, no time interval using them cannot be eliminated?

  • Mohana Gopal Selvam
    Routing / Dispatch not visible1100%
    Topic posted October 13, 2019 by Mohana Gopal SelvamSilver Crown: 22,500+ Points, tagged Configuration, Dispatch Functionally, Routing / Optimization 
    Title:
    Routing / Dispatch not visible
    Content:

    Hi,

    I have setup the Visibility in User Types screen for Routing since by default is not there. Still it is not visible and I am using admin user. Do we need to setup anything other than visibility to view the Routing? Dispatch also not visible. 

    Thanks,

    Mohan

    Version:
    19C Enterprise Edition
  • Mohana Gopal Selvam
    Maps Geocoding Issue
    Topic posted October 13, 2019 by Mohana Gopal SelvamSilver Crown: 22,500+ Points, tagged Configuration 
    Title:
    Maps Geocoding Issue
    Content:

    Hi,

    I have tried to change the Available Countries to UAE from US under Maps and Geocoding in Business Rules. When I tried to save, I got the below error and the country automatically changed to US. Do we need to setup anything?

    Value of the field "Default country for geocoding" must be one from the list of "Available countries"

    Our customer has Maps and Geocoding Provider: Oracle

  • ajinkya patil
    Can i Close the past activity in OFSC which was 1 week old1
    Topic posted October 10, 2019 by ajinkya patilRed Ribbon: 250+ Points, tagged API / Integration, Configuration, Dispatch Functionally, Mobility / Mobile Apps 
    Title:
    Can i Close the past activity in OFSC which was 1 week old
    Summary:
    Can i Close the past activity in OFSC which was 1 week old
    Content:

    Activity  started on 25/09/2019 by Technician and still it is in started status, we are unable to End/Complete the same activity in Field Service. Hence status is not changed in CRM.

    can we End/Complete this activity in Field service.
    OR
    Please suggest how we can End/Complete this activity in Field service from our end.

    OR 

    Is there any Rest of SOAP services I can use and close/End/complete the activity.

    Thank you.

    Regards,

    Ajinkya Patil.

    Version:
    19B
  • Erlin Garcia
    UNABLE TO CALCULATE WORK SKILL ID FOR GIVEN FIELDS1
    Topic posted October 9, 2019 by Erlin GarciaBronze Medal: 1,250+ Points, tagged API / Integration, Capacity / Quota, Collaboration, Configuration 
    Title:
    UNABLE TO CALCULATE WORK SKILL ID FOR GIVEN FIELDS
    Summary:
    UNABLE TO CALCULATE WORK SKILL ID FOR GIVEN FIELDS
    Content:

    Good afternoon

    Any information related to this error please?

    https://www.screencast.com/t/vzH8I6iCk

    "UNABLE TO CALCULATE WORK SKILL  ID  FOR GIVEN FIELDS "

    Thank you

  • Vitor Souza
    Hosted plugin - set_property
    Topic posted October 8, 2019 by Vitor SouzaGreen Ribbon: 100+ Points, tagged Configuration 
    Title:
    Hosted plugin - set_property
    Summary:
    Hosted plugin - set_property
    Content:

    Hi guys,

     

    We have a hosted plugin configured in our client and we have a scenario that when this hosted plugin button is clicked, a property should have a value setted. How could we achieve that?

     

    Thanks in advance!

    Version:
    19C
  • Tiago Murer
    OFSC filter combination for one activity at a time2
    Topic posted October 7, 2019 by Tiago Murer, tagged Configuration, Resource Management 
    Title:
    OFSC filter combination for one activity at a time
    Summary:
    I'm having quite a bit of trouble with the following task:
    Content:

    Hello,


    Say we have a specific user type 'worker'.
    Users of type 'worker' should only see one activity at a time in one's 'Edit/View Activity' screen.
    A 'started' activity should take precedence and 'pending' activities come second, ordered by position in route.
    Any other activity status should not be shown.


    So, all my efforts at coming up with combinations of filters and filter conditions have been fruitless.
    Have anyone of you ever been able to accomplish something like this? If so, how?


    Thanks in advance laugh

    Tiago Murer

  • Diana Cunha
    Cannot create required inventory without model
    Topic posted September 30, 2019 by Diana CunhaRed Ribbon: 250+ Points, tagged API / Integration, Configuration, Inventory / Parts 
    Title:
    Cannot create required inventory without model
    Summary:
    Cannot create required inventory without model
    Content:

    Hi,

    I created inventory types without specifying the model property to use, since in our context/business the model is not necessary. I checked that is possible to create inventory to add to the technician and customer/activity without having to define a model. However, it seems to be mandatory to send this field when creating required inventory via API in an activity, which is not the wish.

    Is there any way to create required inventory without using a model property, just inventory type and quantity?

    Thanks,

    Diana Cunha

     

     

    Version:
    19B Update 14
  • Diana Cunha
    Filters restricting visible activities based on activity ETA...Answered3
    Topic posted September 25, 2019 by Diana CunhaRed Ribbon: 250+ Points, tagged Configuration, Dispatch Functionally, Mobility / Mobile Apps 
    Title:
    Filters restricting visible activities based on activity ETA or planned time slot
    Summary:
    In the activity list view, to be able to view the next activities within a specific period in time
    Content:

    Hi,

    Whenever a technician accesses his activity list, he can see the activities for that day regardless of their scheduled. For example, if a technician has a working calendar from 9am to 6pm, but only have one activity scheduled for 3pm (within a defined time slot), if this is his first activity of the day then the technician can start that activity right away. This means that instead of respecting the ETA/time slot, he can start at 9 am and not at 3pm.

    Is there any way to prevent this situation? Is it possible to restrict the visible activities based on their ETA or time slot? For this purpose, the goal is to create a filter so the technician can only see the activities to be performed in the net 2 or 3 hours, for example.

     

    Thanks in advance,

    Diana Cunha

    Version:
    19B Update 14
  • Diana Cunha
    Show compliance alerts in List View columns and/or activity...1
    Topic posted September 24, 2019 by Diana CunhaRed Ribbon: 250+ Points, tagged Configuration, Dispatch Functionally 
    Title:
    Show compliance alerts in List View columns and/or activity hint
    Summary:
    Show compliance alerts in List View columns and/or activity hint
    Content:

    Hi

    When moving an activity, compliance alerts are shown in the move screen (ex.: "work zones mismatch"). The activity_compliance field is available in the "List View columns"  and "Activity Hint" contexts, however this field is not showing any information when added to these contexts.

    Is it possible to show compliance alerts in a different context than the move screen or is it necessary any additional configuration for this information be visible?

     

    Thanks,

    Diana

    Version:
    19B Update 14