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  • Adam
    Synchronous REST API Calls to middleware from OFSC
    Topic posted Yesterday by AdamSilver Medal: 2,000+ Points, tagged Configuration 
    Title:
    Synchronous REST API Calls to middleware from OFSC
    Summary:
    How to make synchronous rest api calls to middleware/external application?
    Content:

    In our application, we are OFSC integration with OICS (oracle integration cloud service) via event based triggers. We have integration flows for activity move and also have event for activity update for one of our custom field.

    Each move and update triggers a flow that updates certain information back to the activity. The user is doing move action frequently among technicians and causing simultaneous flows execution in OICS resulting unwanted results.

    I am not sure how to handle this situation. I could not find a way to control the sequence of the OICS flows nor there is a way to restrict user to avoid doing move/update action further until one flow is completed. I believe this is a common problem and few of us here have resolved it and may guide me through it.

    Version:
    19B
  • Ben Abbott
    Capturing Customer Inventory using BLOCK Type...
    Topic posted August 13, 2019 by Ben Abbott, tagged Configuration, Inventory / Parts 
    Title:
    Capturing Customer Inventory using BLOCK Type "customer_inventory"
    Summary:
    Customer Inventory is not being returned using the BLOCK Type "customer_inventory"
    Content:

    Hello,
    I am trying to return a list of the inventory in the customer pool. I haven't been able to return any information in the messages using the following

    Subject:
    TestBlock

    Pattern:
    The inventory that remains on WO# {activity_number} is:
    <BLOCK type="customer_inventory" >
    {inventory_serial_number}
    </BLOCK>

    The block type is showing up blank (see attached screenshot: test_block.png)

    Is there something wrong with the syntax I am using?

    Version:
    19B
    Image:
  • Adam
    Holidays in OFSC1
    Topic posted August 2, 2019 by AdamSilver Medal: 2,000+ Points, tagged Configuration 
    Title:
    Holidays in OFSC
    Summary:
    How holidays for two different countries work?
    Content:

    We have both Canada and US technicians in OFSC. How can we manage holidays for these two different countries?

    Thanks

    Version:
    19B
  • Antero Makinen
    Core Application reports4
    Topic posted August 2, 2019 by Antero MakinenRed Ribbon: 250+ Points, tagged Configuration, Dashboard / Reporting, Mobility / Mobile Apps 
    Title:
    Core Application reports
    Content:

    Hello, 

    Can I get the same reports to Core Application which were in Legacy manage (see attached picture)? 

    Thanks,
    Antero

    Version:
    19B
    Image:
  • Adam
    Login Policies: Max SessionsAnswered1
    Topic posted July 31, 2019 by AdamSilver Medal: 2,000+ Points, tagged Configuration 
    Title:
    Login Policies: Max Sessions
    Summary:
    What is the significance of Max Sessions in Login Policies
    Content:

    What is the significance of Max Sessions in the Login Policies. I understood it like, we cannot have more than 255 users login at a time. Now this is true and correct then will this also include the Mobility application as well. I mean these 255 sessions will be Core Manage Sessions + Mobility Sessions or Mobility Sessions are unlimited. The reason for asking this questions is that, we have more than 1000 technicians and around 150 Dispatchers which they all be doing login at the same time. Will this be a bottleneck?

    Thanks

    Version:
    19B
  • Erlin Garcia
    move orders so that they are not considered by routing1100%
    Topic posted July 29, 2019 by Erlin GarciaBlue Ribbon: 750+ Points, tagged API / Integration, Capacity / Quota, Collaboration, Configuration, Dashboard / Reporting, Dispatch Functionally, Mapping, Mobility / Mobile Apps, Resource Management, Routing / Optimization 
    Title:
    move orders so that they are not considered by routing
    Summary:
    It will be possible to move orders to a type of resource that routing does not consider.
    Content:

    Our client handles suspended orders that can go several days without attending.

    We need to be able to separate these orders from their original buckets and pass them to another one called "suspended" or something similar without routing taking these orders into account.

    They are currently handled in a bucket but, routing when considered, it obviously routes them again.

    The client needs to be able to locate in some type of resource the orders that are suspended and that are not routed by the system. They will manually locate them in the corresponding technician.

    This is possible ?? Is there any alternative?

    Thank you.

  • Adam
    Deleting Resource Tree2
    Topic posted July 29, 2019 by AdamSilver Medal: 2,000+ Points, tagged API / Integration, Configuration 
    Title:
    Deleting Resource Tree
    Summary:
    Is there a way to Delete resource Tree
    Content:

    We have migrated our build from Dev env to Test env. As it was dev env so there are lots of resources in our Resource Tree which are created for Testing purpose only and now in Test env we will be creating more. Our client does not want these test/fake resources to be moved to Production evn. Is there a way to avoid this?

    Thanks

    Version:
    19B
  • ajinkya patil
    Clone a Instance1
    Topic posted July 23, 2019 by ajinkya patilRed Ribbon: 250+ Points, tagged API / Integration, Capacity / Quota, Collaboration, Configuration, Dashboard / Reporting, Dispatch Functionally, Inventory / Parts, Learning / Statistics, Mapping, Mobility / Mobile Apps, Resource Management, Routing / Optimization 
    Title:
    Clone a Instance
    Summary:
    Need a Document regarding cloning Instance
    Content:

    Hi OFSC Guru's,

       I need documentation or step by step guidance on how to clone an instance. Help would be most appreciated.

    Thank you in advance.

    Regards,

    Ajinkya Patil 

  • Domenico Caramagno
    Warehouse Activities
    Topic posted July 15, 2019 by Domenico Caramagno, tagged API / Integration, Configuration, Routing / Optimization 
    Title:
    Warehouse Activities
    Summary:
    Choose the best warehouse (activities) according to the route of the tech
    Content:

    Hi everyone,

    I explain better the customer requirements:

    The OFSC have to choose the correct warehouse activities (linked with the activity) in according with the technician route and travel time optimization.

    I create four warehouse activities (there are four customer warehouse, with coord x, y) linked (link start/before) with the customer activity that needs inventories. Obviously, Routing assign first the four warehouse activity, and, at the end the "customer" activity.

    Is possible to cancel, delete, or put in not-ordered the last (or the first) three warehouse activity with an "automatic process"? I thought to message scenario, but i don't know if i can "write" code (a banal if) in the body of message with "set property" deliver channel.

    Thanks all

    Domenico

     

     

      

     

     

    Version:
    19B Service Update 8
  • Erlin Garcia
    message to confirm the selected order data100%
    Topic posted July 9, 2019 by Erlin GarciaBlue Ribbon: 750+ Points, tagged API / Integration, Collaboration, Configuration, Dashboard / Reporting, Dispatch Functionally, Mobility / Mobile Apps, Resource Management, Routing / Optimization 
    Title:
    message to confirm the selected order data
    Summary:
    message to confirm the selected order data
    Content:

     

     

     

    Hi !! 

    Our client at the time of selecting the next work order, needs to be able to confirm through a message or alert the data of the order that you have selected just when you press the send button.

    https://www.screencast.com/t/YI7ezcqj5

    At the moment of pressing the send button, a message of confirmation of the data and the order that I select will be shown, in case you chose a mistake you can return to the previous screen (end order) and select the correct order.

    https://www.screencast.com/t/gntlc71eH

     

     

    thanks