Field Service

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  • Chris Phillips
    Using Teamwork for Part Day
    Topic posted Yesterday by Chris PhillipsSilver Medal: 2,000+ Points, tagged Configuration, Dispatch Functionally, Resource Management, Routing / Optimization 
    Title:
    Using Teamwork for Part Day
    Summary:
    How to configure resources to change teams part way through the day
    Content:

    In our organisation, we have resources who work together as teams. Generally these team assignments will be the same during the working day, but there are some use cases where team assignments can change part way through the day. 

    We have been looking to utilise Teamwork functionality as a way to achieve this, however we have found a fundamental limitation with Teamwork which i wanted to share, and discuss to see if other customers have similar use cases and any suggestions on how to achieve the desired outcome.

    When we assign teamwork activities, we can specify a duration of the activity. However, OFSC logic does not pay attention to this duration in terms of the sharing of skills. In a test that i've conducted (see attachment for details), i assigned one resource as an assistant for the first half of the day, and another assistant with a different skill for the 2nd half of the day. OFSC doesn't seem to recognise that the assistants are only assisting for part of the day and assumes their skill contributions are available all day. This fundamentally does not support our use case.

     

    Does anybody else have similar scenarios? If so, what have you done to achieve them?

    Version:
    19D
    Document:
  • Antero Makinen
    Reset fields when activity starts7
    Topic posted November 23, 2018 by Antero MakinenBlue Ribbon: 750+ Points, tagged Configuration, Mobility / Mobile Apps 
    Title:
    Reset fields when activity starts
    Summary:
    Reset fields after starting activity which was suspended before
    Content:

    Hey everyone,

    We have a safety form that must be filled by technicians in Mobility in the beginning of every activity. But the issue is, that the form is already filled in activities that have been suspended before and then started again, because suspending makes a copy of the previous activity and that's why it remembers the information in the fields.

    Is there a way to reset these fields every time an activity is started? Or any way to reset fields after some action happens, so we would have empty safety form each time?

    Thanks,

    Antero

    Version:
    18C
  • hansen li
    How to remove Repeating activity4
    Topic last edited October 25, 2019 by hansen liGreen Ribbon: 100+ Points, tagged Configuration, Resource Management 
    Title:
    How to remove Repeating activity
    Summary:
    How to remove Repeating activity
    Content:

    Does anyone know how to remove Repeating activity ?

    Seems like the End Date field is missing from the Work Order Details screen.See the attached screenshot

    The Field Service Cloud version we have is 19B

    Image:
  • Andres Herrera
    How can I associate a configured survey with a Message...2
    Topic posted October 28, 2019 by Andres HerreraGreen Ribbon: 100+ Points, tagged API / Integration, Configuration 
    Title:
    How can I associate a configured survey with a Message Scenario?
    Content:

    Regards,

    I need to send a sample configured in a message scenario associated with the closing of the work order, but in the scenario configuration screen when I select "Recipient = 'Customer', Method = 'External System'" the option to associate the It is created as worked in previous versions.

    Can you please help me understand what is happening, I have validated the documentation of the current version (https://docs.oracle.com/en/cloud/saas/field-service/19c/famsc/message-scenario-configuration-guide .pdf) and it hasn't changed at all and I reviewed the Release documents and I don't see any change in the Survey topic.

    Version:
    19C
    Image:
  • Graham Sawell
    Check out the new forms functionality - It's great11100%
    Topic posted April 26, 2019 by Graham SawellBlue Ribbon: 750+ Points, tagged API / Integration, Configuration, Mobility / Mobile Apps 
    Title:
    Check out the new forms functionality - It's great
    Summary:
    Quick overview of some of the things I've been playing with. Would be great to see what others have done!
    Content:

    If you haven't got stuck into the functionality of the new form logic that came with 19A yet, it's well worth it!

    Just finished up a small development for a client where I wanted to back out my custom plugin development and make full use of it, and it's worked flawlessly. The technicians are now able to draw, sketch, comment and generally enhance the data volume and quality of site data they capture without hardware or connectivity limitations.

    I re-purposed the signature capture as a 'sketch' pad for back-of-the-cigarette-packet drawing, and I love the new draw on photo feature, modelled by Toy Story 4 and my awe-struck daughter! With a small ICS integration, I was able to poll the subscription and move the valuable data into OSvC for > 90 day retention, and with a DBaaS replication to OAC we can even do sentiment and clustering analysis on the measurable data captured. Oracle Cloud has never felt more connected.

    Hopefully, we'll get some feature detection ML in OAC in the future and then who knows what we could do with all of those images!

    Attached some shots of it in action

    Image:
  • Shailendra Vishwakarma
    Installation of material after sending validation of closure...
    Topic posted November 11, 2019 by Shailendra VishwakarmaGreen Ribbon: 100+ Points, tagged Configuration 
    Title:
    Installation of material after sending validation of closure Report
    Summary:
    Installation of material after sending validation of closure Report
    Content:

    is presented by the functional area in which they find locations with work orders where it is possible to install material after sending closure validation, when reviewing it is evidenced that this occurs when the same is worked parallel order with two different users, one is the technician user and the other is the dispatch supervisor user, it occurs while the property A_VALIDADOR_RESULT_CODE-code validating result in Sending is set in the manual_message step Step 2.B- Sending Validate Close. Video is attached where the situation is replicated.

     

    IS THERE ANY WAY FOR THAT PROPERTY TO BE SET IN LESS TIME, AS WE HAVE SEEN IT DOES IT IN 30 MINUTES, OR IF THERE IS ANOTHER WAY OF CONTROLLING THROUGH THE WEB INTERFACE EQUIPMENT IS NOT INSTALLED WHILE THE TECHNICIAN THIS MOBILE INTERFACE SENDING THE CLOSURE VALIDATION AND OBTAIN A CORRECT VALIDATION RESPONSE.

    Version:
    19C
  • Ashley McCormick
    Printing from OFSC
    Topic posted November 8, 2019 by Ashley McCormick, tagged API / Integration, Configuration, Dispatch Functionally, Mobility / Mobile Apps 
    Title:
    Printing from OFSC
    Summary:
    Looking to get feedback from customers that print, and how they are successfully getting OFSC data to the printed material.
    Content:

    I'm currently working on an OFSC implementation and as part of our delinquency process, my organization prints tags (4X8in) showing balance due for each customer in order for them to restore service.  We are a state-based organization that is required to print these tags- not printing is not an option.

    The implementer I'm working with hasn't worked with customers that print and referred me to this forum, along with some information to read for plug-in configuration.  We have been told the printing will function via a plug in, but I'm looking for some preliminary feedback. With as broad as OFSC is, there has to be folks that are printing.  We suspect we won't be able to print directly from the browser and we'll need a middle man application (like Bartender) to take the data from OFSC and put it into a 4x8in format.  

    If there is anyone out there that is printing information from OFSC?  What is your set up and experience with it?

    Version:
    OFSC Release 19D
  • Vi Giout
    Is there a way to delete inactive user sessions3
    Topic posted March 18, 2019 by Vi GioutBronze Medal: 1,250+ Points, tagged Configuration 
    Title:
    Is there a way to delete inactive user sessions
    Summary:
    Is there a way to delete inactive user sessions
    Content:

    We have a user which has performed several logins without having logout. Since then, each times the user tries to login again, a message is displayed that "maximum number of sessions exceeded" along with an option to "Delete the oldest user session and login". After checking that option it is possible to login.

    Apparently these sessions does not have a timeout, I understand that this comes from the setting of the default login policy we are using:

    I have tried to delete the browser cache in case this helps but this doesnt help and I understand that the sessions are kept in the server. I checked to see if there is an option to delete all sessions from the Users screen but didnt find anything. 

    Does anyone know how to handle this? 

    Image:
  • Didi Daman
    Daily Extract -Zip file1
    Topic posted November 1, 2019 by Didi DamanGreen Ribbon: 100+ Points, tagged API / Integration, Configuration, Dashboard / Reporting 
    Title:
    Daily Extract -Zip file
    Summary:
    Daily extract settings
    Content:

    I see the daily extract zip file, but i can't seem to access the xml files individually ? Should i be able to download them individually?

    Version:
    19C
  • Mohan Raj
    Assigning the activity based on lat and long details
    Topic posted October 29, 2019 by Mohan RajGreen Ribbon: 100+ Points, tagged API / Integration, Configuration, Dispatch Functionally, Resource Management, Routing / Optimization 
    Title:
    Assigning the activity based on lat and long details
    Content:

    Hi Gurus,

    We are trying to assign activity to the technician's inventory nearby location rather than assigning based on customer location. My one of the option is to push lat and long details of the the inventory location. Will that be helpful for routing that that activity to the technician who are nearby that coordinates.

    If any, can someone suggest idea to achevie this solution.

    Thanks,

    Madhu