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  • Sachin Rathod
    How does capacity/time intervals work ?350%
    Topic posted June 13, 2017 by Sachin RathodBlue Ribbon: 750+ Points, tagged Capacity / Quota 
    Title:
    How does capacity/time intervals work ?
    Content:

    Hi All,

    I am trying to see whether I can make capacity intervals (Configuration --> Business Rules --> Quota Management --> Capacity Intervals)  work.

    I added couple of capacity intervals which are not same as time-slots. e.g. 09:10 - 10:30 as capacity intervals.

    When I went to bucket enabled for Quota Management (Dispatch --> Quota then View --> View Capacity) I could see against each capacity category / capacity intervals combination capacity, hours for each interval. Please note these are totally different then time-slots. As shown in screen shots.

    Now when I try to find the capacity using REST API  -- /rest/ofscCapacity/v1/activityBookingOptions

    I am getting response as

    "date": "2017-06-13",
                "areas": [
                    {
                        "label": "South_East",
                        "name": "South East ATT Bucket",
                        "reason": "noCapacity",
                        "bucket": "South_East",
                        "timeZone": "Etc/GMT"
                    }

    I am not sure how to add quota for these booking/time/capacity intervals and how do I make it work to see capacity/quota available using the REST api.

    API Request = https://api.etadirect.com/rest/ofscCapacity/v1/activityBookingOptions/?dates=2017-06-13,2017-06-14&activityType=DEINSTALLATION&postalCode=63043&determineCategory=true&minTimeBeforeArrival=10&determineAreaByWorkZone=true&estimateDuration=true&estimateTravelTime=true

    Attached screen shots for reference

    1. Capacity Intervals configuration

    2. Quota details for that bucket.(2 snapshots a. config and b. capacity details)

    3. API request/response

    Please let me know how can I get response using API ActivityBookingOptions when I am using Capacity/Booking Intervals options and not time-slots.

  • Vivek Kumar
    How to check the capacity for any activity after 1 month
    Topic posted October 3, 2017 by Vivek KumarBronze Medal: 1,250+ Points, tagged Capacity / Quota 
    Title:
    How to check the capacity for any activity after 1 month
    Content:

    Dear Experts,

    I have observed that the max available value gets updated only for 1 months, even if we configure the calendar for the bucket or for the resource for a long period. If i want to check the quota after 1 month then the value of Max available is empty so quota comes as 0.

    Can we increase the time duration for Max available to get updated for 3-4 months in advance.

    Regards,

    Vivek Kumar

    Version:
    17.2
    Document:
  • Zsolt Tolgyesi
    Make Quota configuration RO for an UT on Manage
    Topic posted August 9, 2018 by Zsolt TolgyesiGold Crown: 30,000+ Points, tagged Capacity / Quota 
    Title:
    Make Quota configuration RO for an UT on Manage
    Content:

    Hi Guys,

    Do you know any way to make Quota configuration RO for an UT (keeping Quota values editable in the same time) on Manage?
    Quota / View / Configuration in 18B and
    Quota / "Wrench icon" in 18C.

    IMO this need to be the part of the system configuration for a support guy and not an end user task.

    Thanks,
    Zsolt

    Version:
    18A, 18B & 18C
  • Braulio Rodriguez
    Mass populate quota3
    Topic posted April 25, 2018 by Braulio RodriguezBlue Ribbon: 750+ Points, tagged Capacity / Quota 
    Title:
    Mass populate quota
    Content:

    Hi community. 

    Could someone explain me how to fill the quota using mass populate please?

    I'm doing this, I fill one or more blanc space >  save > go to "mass populate" > select copy week to week > apply > and save on the quota window.

    But is'nt work, I appreciate the help.

    Version:
    18A
  • Erlin Garcia
    modify the field content of an activity that is already...Answered1
    Topic posted August 29, 2019 by Erlin GarciaBronze Medal: 1,250+ Points, tagged API / Integration, Capacity / Quota, Collaboration, Configuration, Dispatch Functionally, Mobility / Mobile Apps, Resource Management, Routing / Optimization 
    Title:
    modify the field content of an activity that is already started?
    Summary:
    modify the field content of an activity that is already started?
    Content:

    HI

     I have a query, is it possible to modify the field content of an activity that is already started?

    That is to say if the order was initiated, and through an API (for example) I can update the notes of the order (which is initiated)

    Thank you.

  • ajinkya patil
    Monitoring Tool Compatible with OFSC1
    Topic posted February 11, 2019 by ajinkya patilRed Ribbon: 250+ Points, tagged Capacity / Quota, Collaboration, Dashboard / Reporting, Dispatch Functionally, Inventory / Parts, Learning / Statistics, Mapping, Mobility / Mobile Apps, Resource Management, Routing / Optimization 
    Title:
    Monitoring Tool Compatible with OFSC
    Summary:
    How can we integrate Monitoring Tool which are Compatible with OFSC
    Content:

    Hi OFSC Guru's

        Can any of the Guru's of OFSC tell, if there is any compatible tool's available to monitor OFSC like number activities for the complete day ( with the status transition) through which we can build customized reports, for better understanding. We need for Routing, how many routing plans have been run throughout the day in the form of % . WorkOrder per regions, As per i know we do not get the access to the OFSC DB so we can query the DB and get the results. If we can monitor the network, if OFSC is running slow. 

    Please provide some solution regarding this, as we need to monitor many of the fields.

     

    Thank you

  • Erlin Garcia
    move orders so that they are not considered by routingAnswered1100%
    Topic posted July 29, 2019 by Erlin GarciaBronze Medal: 1,250+ Points, tagged API / Integration, Capacity / Quota, Collaboration, Configuration, Dashboard / Reporting, Dispatch Functionally, Mapping, Mobility / Mobile Apps, Resource Management, Routing / Optimization 
    Title:
    move orders so that they are not considered by routing
    Summary:
    It will be possible to move orders to a type of resource that routing does not consider.
    Content:

    Our client handles suspended orders that can go several days without attending.

    We need to be able to separate these orders from their original buckets and pass them to another one called "suspended" or something similar without routing taking these orders into account.

    They are currently handled in a bucket but, routing when considered, it obviously routes them again.

    The client needs to be able to locate in some type of resource the orders that are suspended and that are not routed by the system. They will manually locate them in the corresponding technician.

    This is possible ?? Is there any alternative?

    Thank you.

  • Ramesh Sirisala
    Not able to see Quota at Bucket level3
    Topic posted May 27, 2017 by Ramesh Sirisala, tagged Capacity / Quota 
    Title:
    Not able to see Quota at Bucket level
    Content:

    HI, 

    I am not able to see Quota and corresponding Capacity details at Bucket level.The Bucket which has been created is Quota enabled.

    Kindly let me know if I missed any pre-requisite setup. PFA Screenshot.

    Version:
    17.2 Service Update 2 (Build 17.2.2.19.3)
    Document:
  • Graham Sawell
    OFSC Open Source Developments - Data Loader100%
    Topic posted May 4, 2019 by Graham SawellBlue Ribbon: 750+ Points, tagged API / Integration, Capacity / Quota, Collaboration, Configuration, Dashboard / Reporting, Dispatch Functionally, Inventory / Parts, Learning / Statistics, Mapping, Mobility / Mobile Apps, Resource Management, Routing / Optimization 
    Title:
    OFSC Open Source Developments - Data Loader
    Content:

    Hello OFSC community. A few have asked me about using the data migration and management tool I built for OFSC. Apologies if I didn't respond, I have just been very busy. I'd like to open source the project, that way we have the best chance of keeping up with the rapid pace of development, and it starts to build a free and healthy open source culture in the community.

    I have some other projects I'd like to open source, including a collaboration event triggering system for the new 19B patch, which I'm very excited about.

    I'm keen to learn if there are others in the community who invest any of their time in an open source group. It would also be good to connect with users, both those who have some spare time to help test, document, and who would like a voice in driving an open source roadmap supplementing OFSC's fantastic capabilities.

    I put a lot of thought into making the data loader as dynamic as possible, which means that it has features like synchronisation with the metadata API, so the moment you add a new field in OFSC, it is available in the tool. I'm working on tools to batch load testing/dummy data for easy routing trials!

    I have a couple of points to iron out on deployment and security with the help of the OFSC team, so if anyone would like to get early access then please get in touch.

    Image:
    Document:
    Document:
    Document:
    mapper.png (133KB)
    Document:
  • Adam
    OOTB features, limitations and Customization Options for...5
    Topic posted December 9, 2018 by AdamSilver Medal: 2,000+ Points, tagged API / Integration, Capacity / Quota, Collaboration, Configuration, Dashboard / Reporting, Dispatch Functionally, Inventory / Parts, Learning / Statistics, Mapping, Mobility / Mobile Apps, Resource Management, Routing / Optimization 
    Title:
    OOTB features, limitations and Customization Options for Field Service
    Summary:
    What are the customization options available for Field Service
    Content:

    I am trying to evaluate Oracle field service cloud for the out of the box functionalities, its limitations and customization options. So far i know following:

    Features:

    • Activity Setup & Management
    • Inventory & Resource setup
    • Forecasting
    • Routing rules
    • Mobile application
    • Notifications ability

    Customizations :

    No real customization option available other than plugin which is just like calling outbound webservice.

    Limitations:

    • Limited to 04 entities only.
    • Cannot define custom entity
    • Cannot mention which services items technician is going to deploy on the customer site (e.g. Activity to Service Items relation: 1:M)
    • Cannot write script behind custom buttons

    Dear experts, please can you extend the list and also make corrections of mine? thanks

     

    Version:
    18D