Field Service

Get Involved. Join the Conversation.

Posts

  • Austin Keller
    Activity Event Filter Expression
    Topic posted October 29, 2019 by Austin KellerRed Ribbon: 250+ Points, tagged API / Integration 
    Title:
    Activity Event Filter Expression
    Summary:
    Filter subscription activity events by userType
    Content:

    Our client wants to monitor activity events for specific userTypes (like callcenter and servicecenter)

    Can we use the userType as a filter for activity type events?

    The below subscription was created successfully, but am unable to pull results.  If I remove the filter expression, I pull results for all users.

     

    {"subscriptionConfig": [{"events" : ["activityCreated","activityUpdated","activityCanceled","activityDeleted","activityMoved"],
                            "filterExpression" : "(user.userType IN ['callcenter'])"}]}

     

  • Madhumitha Thinakaran
    Assign work to group of technician4
    Topic posted October 16, 2018 by Madhumitha ThinakaranBlue Ribbon: 750+ Points, tagged API / Integration, Configuration, Dispatch Functionally, Learning / Statistics, Mobility / Mobile Apps, Resource Management, Routing / Optimization 
    Title:
    Assign work to group of technician
    Summary:
    Electrical skilled technicians are in different groups. During activity assignment all or 3 or 4 technicians should be assigned with the activity.
    Content:

    Hi Gurus,

    There are list of technicians under two different group. In that there are few technicians working under same workskills (eg. Electrician)

    When an activity is created in the bucket and during routing, it should get assigned to 3 or 4 technicians from different teams.

    This can be done only while grouping all the technician in a single group and assigning it to them, but how can we do without grouping and assigning to a list of technicians.

    Thanks in Advance,

    Madhu

  • Mohan Raj
    Assigning the activity based on lat and long details
    Topic posted October 29, 2019 by Mohan RajGreen Ribbon: 100+ Points, tagged API / Integration, Configuration, Dispatch Functionally, Resource Management, Routing / Optimization 
    Title:
    Assigning the activity based on lat and long details
    Content:

    Hi Gurus,

    We are trying to assign activity to the technician's inventory nearby location rather than assigning based on customer location. My one of the option is to push lat and long details of the the inventory location. Will that be helpful for routing that that activity to the technician who are nearby that coordinates.

    If any, can someone suggest idea to achevie this solution.

    Thanks,

    Madhu

  • ajinkya patil
    Can i Close the past activity in OFSC which was 1 week old1
    Topic posted October 10, 2019 by ajinkya patilRed Ribbon: 250+ Points, tagged API / Integration, Configuration, Dispatch Functionally, Mobility / Mobile Apps 
    Title:
    Can i Close the past activity in OFSC which was 1 week old
    Summary:
    Can i Close the past activity in OFSC which was 1 week old
    Content:

    Activity  started on 25/09/2019 by Technician and still it is in started status, we are unable to End/Complete the same activity in Field Service. Hence status is not changed in CRM.

    can we End/Complete this activity in Field service.
    OR
    Please suggest how we can End/Complete this activity in Field service from our end.

    OR 

    Is there any Rest of SOAP services I can use and close/End/complete the activity.

    Thank you.

    Regards,

    Ajinkya Patil.

    Version:
    19B
  • Diana Cunha
    Cannot create required inventory without model
    Topic posted September 30, 2019 by Diana CunhaRed Ribbon: 250+ Points, tagged API / Integration, Configuration, Inventory / Parts 
    Title:
    Cannot create required inventory without model
    Summary:
    Cannot create required inventory without model
    Content:

    Hi,

    I created inventory types without specifying the model property to use, since in our context/business the model is not necessary. I checked that is possible to create inventory to add to the technician and customer/activity without having to define a model. However, it seems to be mandatory to send this field when creating required inventory via API in an activity, which is not the wish.

    Is there any way to create required inventory without using a model property, just inventory type and quantity?

    Thanks,

    Diana Cunha

     

     

    Version:
    19B Update 14
  • Graham Sawell
    Check out the new forms functionality - It's great11100%
    Topic posted April 26, 2019 by Graham SawellBlue Ribbon: 750+ Points, tagged API / Integration, Configuration, Mobility / Mobile Apps 
    Title:
    Check out the new forms functionality - It's great
    Summary:
    Quick overview of some of the things I've been playing with. Would be great to see what others have done!
    Content:

    If you haven't got stuck into the functionality of the new form logic that came with 19A yet, it's well worth it!

    Just finished up a small development for a client where I wanted to back out my custom plugin development and make full use of it, and it's worked flawlessly. The technicians are now able to draw, sketch, comment and generally enhance the data volume and quality of site data they capture without hardware or connectivity limitations.

    I re-purposed the signature capture as a 'sketch' pad for back-of-the-cigarette-packet drawing, and I love the new draw on photo feature, modelled by Toy Story 4 and my awe-struck daughter! With a small ICS integration, I was able to poll the subscription and move the valuable data into OSvC for > 90 day retention, and with a DBaaS replication to OAC we can even do sentiment and clustering analysis on the measurable data captured. Oracle Cloud has never felt more connected.

    Hopefully, we'll get some feature detection ML in OAC in the future and then who knows what we could do with all of those images!

    Attached some shots of it in action

    Image:
  • ajinkya patil
    Clone a Instance2
    Topic posted July 23, 2019 by ajinkya patilRed Ribbon: 250+ Points, tagged API / Integration, Capacity / Quota, Collaboration, Configuration, Dashboard / Reporting, Dispatch Functionally, Inventory / Parts, Learning / Statistics, Mapping, Mobility / Mobile Apps, Resource Management, Routing / Optimization 
    Title:
    Clone a Instance
    Summary:
    Need a Document regarding cloning Instance
    Content:

    Hi OFSC Guru's,

       I need documentation or step by step guidance on how to clone an instance. Help would be most appreciated.

    Thank you in advance.

    Regards,

    Ajinkya Patil 

  • Adam Liu
    Collaboration Events in Core API Access (18A)1
    Topic posted July 23, 2018 by Adam LiuSilver Medal: 2,000+ Points, tagged API / Integration, Capacity / Quota 
    Title:
    Collaboration Events in Core API Access (18A)
    Content:

    Hi,

    I configured the Application for the integration. In the Core API available entities, I noticed we have Collaboration Events entity. 

    Can you tell me what's this entity for? I tried to find it on the docs, but no luck.

    Thanks,

    Adam

  • Didi Daman
    Daily Extract -Zip file1
    Topic posted November 1, 2019 by Didi DamanGreen Ribbon: 100+ Points, tagged API / Integration, Configuration, Dashboard / Reporting 
    Title:
    Daily Extract -Zip file
    Summary:
    Daily extract settings
    Content:

    I see the daily extract zip file, but i can't seem to access the xml files individually ? Should i be able to download them individually?

    Version:
    19C
  • ajinkya patil
    DailyExtract Date and Time3
    Topic posted November 22, 2018 by ajinkya patilRed Ribbon: 250+ Points, tagged API / Integration, Configuration 
    Title:
    DailyExtract Date and Time
    Content:

    Hi

    We see in the daily extraction file that the request_date file shows a request_date field that brings the date but the time is not indicated, it is possible to configure the date and time, minutes, seconds in which the service request was updated? 

     

    thank you

    Ajinkya

    Version:
    18C & 18D