Field Service

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  • ajinkya patil
    Search not possible in WorkZone
    Topic posted August 19, 2019 by ajinkya patilRed Ribbon: 250+ Points, tagged API / Integration, Configuration, Resource Management 
    Title:
    Search not possible in WorkZone
    Summary:
    Search not possible in WorkZone with special character ( _ )
    Content:

    Hi All,

       Facing issues while searching workzone with special character like _ but if searched for a word we are able to get the results. This issue is occurring since it is been upgraded to 19C.

    Help appreciated.

    Thank you.

    Regards,

    Ajinkya Patil

  • Bruno Vasconcellos
    get_capacity and get_quota_data for a date picker
    Topic posted August 16, 2019 by Bruno VasconcellosBlue Ribbon: 750+ Points, tagged API / Integration, Capacity / Quota 
    Title:
    get_capacity and get_quota_data for a date picker
    Summary:
    I'm trying to develop a date picker and get data from OFSC via SOAP API
    Content:

    Hi,
    We're trying to develop a date/time picker integrating with Oracle Field Service. The user should be able to pick a free date (any timeslot available) and a free timeslot and create an activity in that time slot. We are not using work zones and inventories, neither booking or routing.

    We're trying two different approaches:
    - Using get_capacity SOAP API
    - Using get_quota_data SOAP API

    The first problem we encountered is with the get_capacity return data: it was empty. We don't know when it started but at first it contained all the time slot information and capacity. The current configuration in "Quota Management" is "Based on Time Slots", all "Quota Definition" levels, and minutes as unit (as the print screen in attachment shows). It's empty when there are no activities and It has data when there are activities in that day, and only about the time slots allocated.

    So, we can't use the get_capacity to get all time slot informations (even with the flag activated, as the XML attachment shows), this is bad when we try to develop a dynamic date/time picker. So we tried using get_quota_data insted:

    It worked, kind of, we got all the quota and time slot information, but we got another issue: we have different activities durations:

    Here is an example:
    - Activity type #1 is a 15 minutes activity
    - Activity type #2 is a 45 minutes activity
    - Time slot is 30 minutes long

    When we allocate an activity #1 in an 30 minutes time slot, we have "max_available" equal 30 minutes, "used" equal 15 minutes, we have 15 minutes left. We can't allocate type #2 in theory, or we can allocate but it will fill part of the next time slot.

    Another possibility is the reverse: we allocate an activity #2 and it exceed the time slot limit and it uses part of the next time slot.

    Oracle Field Service lets you add an activity to an used or even filled time slot, but when we use the get_quota_data SOAP API, we don't get the information about the delayed activity and the second time slot have full capacity and no "used" property, but in reality we can't allocate another activity in that time slot.

    So what are we looking for:
    A way to get the availables time slots, with different activity durations, via SOAP API, so we can show a date/time picker UI to the user and allocate in a reliable way.

    Attachment show two activities with 45 minutes and 180 minutes in a 60 minutes time slot, and the configuration of the bucket.
    PS.: Yes, i'm using the <user> authentication and it's working, i just removed for security purposes

    Version:
    19C
    Image:
    Document:
    Document:
    Document:
  • Johnny Barton
    Link for Digital Assistant Skill and App
    Topic posted August 16, 2019 by Johnny BartonRed Ribbon: 250+ Points, tagged API / Integration 
    Title:
    Link for Digital Assistant Skill and App
    Content:

    Does anyone have the link for the pre-built app and ODA skills that were mentioned in the 19B release notes? Been struggling to find it on OTN.

    Just wanting to have a play as we have an ODA instance and have just been using it with OPA and wanted to see how the OFSC skill could complement that and look at moving to a chat-ops approach for our resources without re-inventing the wheel by building custom ODA components.

    Has anyone else used this yet experimentally or in a live environment?

    Ta, Johnny

    Version:
    OFSC 19B and ODA 19.1.5
  • VishnuSurya Pinnamaraju
    Is Field Service Integrated with Fusion Maintenance.9
    Topic posted August 7, 2019 by VishnuSurya PinnamarajuSilver Medal: 2,000+ Points, tagged API / Integration 
    Title:
    Is Field Service Integrated with Fusion Maintenance.
    Summary:
    Is Field Service Integrated with Fusion Maintenance.
    Content:

    Hi,

    Can we create Maintenance Work Order in Fusion Maintenance Module from the Service Request which is created in Fusion Service Module.

    Is Service Cloud Integrated with Maintenance Cloud ?

    Please try to respond at the earliest.

    Regards,

    Vishnu.

    Version:
    19B
  • Erlin Garcia
    move orders so that they are not considered by routing1100%
    Topic posted July 29, 2019 by Erlin GarciaBlue Ribbon: 750+ Points, tagged API / Integration, Capacity / Quota, Collaboration, Configuration, Dashboard / Reporting, Dispatch Functionally, Mapping, Mobility / Mobile Apps, Resource Management, Routing / Optimization 
    Title:
    move orders so that they are not considered by routing
    Summary:
    It will be possible to move orders to a type of resource that routing does not consider.
    Content:

    Our client handles suspended orders that can go several days without attending.

    We need to be able to separate these orders from their original buckets and pass them to another one called "suspended" or something similar without routing taking these orders into account.

    They are currently handled in a bucket but, routing when considered, it obviously routes them again.

    The client needs to be able to locate in some type of resource the orders that are suspended and that are not routed by the system. They will manually locate them in the corresponding technician.

    This is possible ?? Is there any alternative?

    Thank you.

  • Adam
    Deleting Resource Tree3
    Topic posted July 29, 2019 by AdamSilver Medal: 2,000+ Points, tagged API / Integration, Configuration 
    Title:
    Deleting Resource Tree
    Summary:
    Is there a way to Delete resource Tree
    Content:

    We have migrated our build from Dev env to Test env. As it was dev env so there are lots of resources in our Resource Tree which are created for Testing purpose only and now in Test env we will be creating more. Our client does not want these test/fake resources to be moved to Production evn. Is there a way to avoid this?

    Thanks

    Version:
    19B
  • ajinkya patil
    Clone a Instance2
    Topic posted July 23, 2019 by ajinkya patilRed Ribbon: 250+ Points, tagged API / Integration, Capacity / Quota, Collaboration, Configuration, Dashboard / Reporting, Dispatch Functionally, Inventory / Parts, Learning / Statistics, Mapping, Mobility / Mobile Apps, Resource Management, Routing / Optimization 
    Title:
    Clone a Instance
    Summary:
    Need a Document regarding cloning Instance
    Content:

    Hi OFSC Guru's,

       I need documentation or step by step guidance on how to clone an instance. Help would be most appreciated.

    Thank you in advance.

    Regards,

    Ajinkya Patil 

  • Domenico Caramagno
    Warehouse Activities
    Topic posted July 15, 2019 by Domenico Caramagno, tagged API / Integration, Configuration, Routing / Optimization 
    Title:
    Warehouse Activities
    Summary:
    Choose the best warehouse (activities) according to the route of the tech
    Content:

    Hi everyone,

    I explain better the customer requirements:

    The OFSC have to choose the correct warehouse activities (linked with the activity) in according with the technician route and travel time optimization.

    I create four warehouse activities (there are four customer warehouse, with coord x, y) linked (link start/before) with the customer activity that needs inventories. Obviously, Routing assign first the four warehouse activity, and, at the end the "customer" activity.

    Is possible to cancel, delete, or put in not-ordered the last (or the first) three warehouse activity with an "automatic process"? I thought to message scenario, but i don't know if i can "write" code (a banal if) in the body of message with "set property" deliver channel.

    Thanks all

    Domenico

     

     

      

     

     

    Version:
    19B Service Update 8
  • Erlin Garcia
    message to confirm the selected order data100%
    Topic posted July 9, 2019 by Erlin GarciaBlue Ribbon: 750+ Points, tagged API / Integration, Collaboration, Configuration, Dashboard / Reporting, Dispatch Functionally, Mobility / Mobile Apps, Resource Management, Routing / Optimization 
    Title:
    message to confirm the selected order data
    Summary:
    message to confirm the selected order data
    Content:

     

     

     

    Hi !! 

    Our client at the time of selecting the next work order, needs to be able to confirm through a message or alert the data of the order that you have selected just when you press the send button.

    https://www.screencast.com/t/YI7ezcqj5

    At the moment of pressing the send button, a message of confirmation of the data and the order that I select will be shown, in case you chose a mistake you can return to the previous screen (end order) and select the correct order.

    https://www.screencast.com/t/gntlc71eH

     

     

    thanks 

  • Erlin Garcia
    See order identifier, when suspending activity.Answered3
    Topic posted July 9, 2019 by Erlin GarciaBlue Ribbon: 750+ Points, tagged API / Integration, Capacity / Quota, Collaboration, Configuration, Dashboard / Reporting, Dispatch Functionally, Mobility / Mobile Apps, Resource Management, Routing / Optimization 
    Title:
    See order identifier, when suspending activity.
    Summary:
    See order identifier, when suspending activity.
    Content:

    Hello,

    Our client is using the identify activity by to randomly select work orders.

    https://www.screencast.com/t/icZwGqM7j5zw

    This field only comes out at the moment of finishing the order and from there the technician can choose which order to attend.

    https://www.screencast.com/t/lmpgiGYit

    When suspending the order does not come out

    https://www.screencast.com/t/KndITUyg0Oj

    Can we make use of this, in the navigation along the screens?

    Thank you.