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  • Ashley McCormick
    Printing from OFSC
    Topic posted November 8, 2019 by Ashley McCormick, tagged API / Integration, Configuration, Dispatch Functionally, Mobility / Mobile Apps 
    Title:
    Printing from OFSC
    Summary:
    Looking to get feedback from customers that print, and how they are successfully getting OFSC data to the printed material.
    Content:

    I'm currently working on an OFSC implementation and as part of our delinquency process, my organization prints tags (4X8in) showing balance due for each customer in order for them to restore service.  We are a state-based organization that is required to print these tags- not printing is not an option.

    The implementer I'm working with hasn't worked with customers that print and referred me to this forum, along with some information to read for plug-in configuration.  We have been told the printing will function via a plug in, but I'm looking for some preliminary feedback. With as broad as OFSC is, there has to be folks that are printing.  We suspect we won't be able to print directly from the browser and we'll need a middle man application (like Bartender) to take the data from OFSC and put it into a 4x8in format.  

    If there is anyone out there that is printing information from OFSC?  What is your set up and experience with it?

    Version:
    OFSC Release 19D
  • Didi Daman
    Daily Extract -Zip file1
    Topic posted November 1, 2019 by Didi DamanGreen Ribbon: 100+ Points, tagged API / Integration, Configuration, Dashboard / Reporting 
    Title:
    Daily Extract -Zip file
    Summary:
    Daily extract settings
    Content:

    I see the daily extract zip file, but i can't seem to access the xml files individually ? Should i be able to download them individually?

    Version:
    19C
  • Austin Keller
    Activity Event Filter Expression
    Topic posted October 29, 2019 by Austin KellerRed Ribbon: 250+ Points, tagged API / Integration 
    Title:
    Activity Event Filter Expression
    Summary:
    Filter subscription activity events by userType
    Content:

    Our client wants to monitor activity events for specific userTypes (like callcenter and servicecenter)

    Can we use the userType as a filter for activity type events?

    The below subscription was created successfully, but am unable to pull results.  If I remove the filter expression, I pull results for all users.

     

    {"subscriptionConfig": [{"events" : ["activityCreated","activityUpdated","activityCanceled","activityDeleted","activityMoved"],
                            "filterExpression" : "(user.userType IN ['callcenter'])"}]}

     

  • Mohan Raj
    Assigning the activity based on lat and long details
    Topic posted October 29, 2019 by Mohan RajGreen Ribbon: 100+ Points, tagged API / Integration, Configuration, Dispatch Functionally, Resource Management, Routing / Optimization 
    Title:
    Assigning the activity based on lat and long details
    Content:

    Hi Gurus,

    We are trying to assign activity to the technician's inventory nearby location rather than assigning based on customer location. My one of the option is to push lat and long details of the the inventory location. Will that be helpful for routing that that activity to the technician who are nearby that coordinates.

    If any, can someone suggest idea to achevie this solution.

    Thanks,

    Madhu

  • Andres Herrera
    How can I associate a configured survey with a Message...1
    Topic posted October 28, 2019 by Andres HerreraGreen Ribbon: 100+ Points, tagged API / Integration, Configuration 
    Title:
    How can I associate a configured survey with a Message Scenario?
    Content:

    Regards,

    I need to send a sample configured in a message scenario associated with the closing of the work order, but in the scenario configuration screen when I select "Recipient = 'Customer', Method = 'External System'" the option to associate the It is created as worked in previous versions.

    Can you please help me understand what is happening, I have validated the documentation of the current version (https://docs.oracle.com/en/cloud/saas/field-service/19c/famsc/message-scenario-configuration-guide .pdf) and it hasn't changed at all and I reviewed the Release documents and I don't see any change in the Survey topic.

    Version:
    19C
    Image:
  • Rene Sepulveda
    Format change in service_window_start property (OFSC...
    Topic posted October 25, 2019 by Rene SepulvedaGreen Ribbon: 100+ Points, tagged API / Integration 
    Title:
    Format change in service_window_start property (OFSC 19C)
    Summary:
    Format changed in property
    Content:

    Dear, good afternoon, I need help from the experts ... for 5 days that the extraction process via api rest presents me with an error in the vtr_activity_details file, since the service_window_start field must have a time format (hh:ss) today I have a numerical value, I could not find where to change the format of this property, so I would appreciate your help, thank you very much .. !!

    Version:
    OFSC 19C
    Image:
  • Mohana Gopal Selvam
    Start Activity from API3
    Topic posted October 23, 2019 by Mohana Gopal SelvamSilver Crown: 22,500+ Points, tagged API / Integration 
    Title:
    Start Activity from API
    Content:

    Hi,

    I have tried to update the status of the activities from postman. When I run the below one, customer name is modified, but status is not modified.

    {"status": "started", "customerName": "Bucket status Change"}

    1. Can we change status through API?

    2. Can we change the status of the activity when it is in Bucket?

    Thanks,

    Mohan

  • Erlin Garcia
    User Type SettingsAnswered1
    Topic posted October 22, 2019 by Erlin GarciaBronze Medal: 1,250+ Points, tagged API / Integration, Capacity / Quota, Collaboration, Configuration, Dashboard / Reporting, Dispatch Functionally, Learning / Statistics, Mapping, Mobility / Mobile Apps 
    Title:
    User Type Settings
    Summary:
    User Type Settings
    Content:

    Good Morning,

    Someone with this problem or some guidance please.

     

    In the types of users, I made a copy of an administrator profile (see image 1) but when modifying (removing the option "Message scenarios) I am affected by the 2 profiles .............. that is, by deleting in profile 1 the option "message scenarios" is deleted in profile 2 and I don't want to.

     

    Should not.

    Your help please.

  • Mohana Gopal Selvam
    Integration with Leave Management system
    Topic posted October 19, 2019 by Mohana Gopal SelvamSilver Crown: 22,500+ Points, tagged API / Integration, Resource Management 
    Title:
    Integration with Leave Management system
    Content:

    Hi,

    Anyone integrate the OFSC with leave management system for handling the resource availability. Please share the best practice and the issue which you have faced.

    Thanks,

    Mohan

  • Erlin Garcia
    Error deleting capacity categories and skills2
    Topic posted October 14, 2019 by Erlin GarciaBronze Medal: 1,250+ Points, tagged API / Integration, Capacity / Quota, Collaboration, Configuration, Dispatch Functionally, Resource Management, Routing / Optimization 
    Title:
    Error deleting capacity categories and skills
    Summary:
    Error deleting capacity categories and skills
    Content:

    Any with this problem?

    I need to eliminate job skills and capacity categories but it shows me the following message:

    https://www.screencast.com/t/SIV4QosOVP5

    Is there a reason why even if they are deactivated, no technician has them, no time interval using them cannot be eliminated?