Field Service

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  • Erlin Garcia
    Massive download of TOA imageAnswered3
    Topic posted June 14, 2019 by Erlin GarciaBlue Ribbon: 750+ Points, tagged API / Integration, Collaboration, Configuration, Learning / Statistics, Mobility / Mobile Apps, Resource Management 
    Title:
    Massive download of TOA image
    Summary:
    Massive download of TOA image
    Content:

    Good Morning, We have our client who needs to download massively the images that from mobile phones are taken by field technicians. This is possible ?? Thank you !

  • Diogo Almeida
    Is it possible add a custom plugin button on Add Activity...4
    Topic posted May 23, 2019 by Diogo Almeida, tagged API / Integration, Configuration 
    Title:
    Is it possible add a custom plugin button on Add Activity form?
    Summary:
    Is it possible add a custom plugin button on Add Activity form?
    Content:

    I create a custom plugin and i want to use it on add activity form.

    There is any way to insert a custom button on Add Activity form?

    Thanks,

    Diogo

    Version:
    19B
  • Sourabh Shende
    Digital signature custom form1100%
    Topic posted May 9, 2019 by Sourabh Shende, tagged API / Integration, Configuration, Mobility / Mobile Apps 
    Title:
    Digital signature custom form
    Summary:
    Sending Digital signature custom form to Customer
    Content:

    Hi Experts,

    We have a requirement where the user wants to send a custom form to the customer on email. Customer form should contain the signature frame where customer can signature using a touch device/mouse control after email received. Email can have a link which will be open the form in browser and customer can sign in it.

    Please let me know if this can be achievable in current standard OFSC application functionality. If not then how we can achieve this using any other custom module/plugin.

    Help will be much appreciated.

    Regards,

    Sourabh

    Version:
    Oracle Field Service Cloud 19A Service Update 7
  • Rene Sepulveda
    Extraction of activities of the dayAnswered6
    Topic posted May 8, 2019 by Rene Sepulveda, tagged API / Integration, Dashboard / Reporting, Resource Management 
    Title:
    Extraction of activities of the day
    Content:

    Dear, I appreciate your help, we are designing a control panel to visualize in neal real time the status of scheduled activities on the day, however we have not been able to identify an API that allows us to extract all the information in question, for which I will appreciate can tell me if there is any method that is not the Data Warehouse service, since this only extracts the previous day and not the day, since thank you very much and I hope you can help me
    regards

     
  • Anil Kumar
    How can we do Bulk Load of Users through REST API8
    Topic posted May 7, 2019 by Anil KumarBlue Ribbon: 750+ Points, tagged API / Integration 
    Title:
    How can we do Bulk Load of Users through REST API
    Summary:
    How can we do Bulk Load of Users from a .csv file through REST API
    Content:

    Hello All,

    How can we do Bulk Load of Users through REST API using a .csv file.

    Thanks,

    Anil

    Version:
    19A
  • Graham Sawell
    OFSC Open Source Developments - Data Loader100%
    Topic posted May 4, 2019 by Graham SawellBlue Ribbon: 750+ Points, tagged API / Integration, Capacity / Quota, Collaboration, Configuration, Dashboard / Reporting, Dispatch Functionally, Inventory / Parts, Learning / Statistics, Mapping, Mobility / Mobile Apps, Resource Management, Routing / Optimization 
    Title:
    OFSC Open Source Developments - Data Loader
    Content:

    Hello OFSC community. A few have asked me about using the data migration and management tool I built for OFSC. Apologies if I didn't respond, I have just been very busy. I'd like to open source the project, that way we have the best chance of keeping up with the rapid pace of development, and it starts to build a free and healthy open source culture in the community.

    I have some other projects I'd like to open source, including a collaboration event triggering system for the new 19B patch, which I'm very excited about.

    I'm keen to learn if there are others in the community who invest any of their time in an open source group. It would also be good to connect with users, both those who have some spare time to help test, document, and who would like a voice in driving an open source roadmap supplementing OFSC's fantastic capabilities.

    I put a lot of thought into making the data loader as dynamic as possible, which means that it has features like synchronisation with the metadata API, so the moment you add a new field in OFSC, it is available in the tool. I'm working on tools to batch load testing/dummy data for easy routing trials!

    I have a couple of points to iron out on deployment and security with the help of the OFSC team, so if anyone would like to get early access then please get in touch.

    Image:
    Document:
    Document:
    Document:
    mapper.png (133KB)
    Document:
  • Graham Sawell
    Check out the new forms functionality - It's great10100%
    Topic posted April 26, 2019 by Graham SawellBlue Ribbon: 750+ Points, tagged API / Integration, Configuration, Mobility / Mobile Apps 
    Title:
    Check out the new forms functionality - It's great
    Summary:
    Quick overview of some of the things I've been playing with. Would be great to see what others have done!
    Content:

    If you haven't got stuck into the functionality of the new form logic that came with 19A yet, it's well worth it!

    Just finished up a small development for a client where I wanted to back out my custom plugin development and make full use of it, and it's worked flawlessly. The technicians are now able to draw, sketch, comment and generally enhance the data volume and quality of site data they capture without hardware or connectivity limitations.

    I re-purposed the signature capture as a 'sketch' pad for back-of-the-cigarette-packet drawing, and I love the new draw on photo feature, modelled by Toy Story 4 and my awe-struck daughter! With a small ICS integration, I was able to poll the subscription and move the valuable data into OSvC for > 90 day retention, and with a DBaaS replication to OAC we can even do sentiment and clustering analysis on the measurable data captured. Oracle Cloud has never felt more connected.

    Hopefully, we'll get some feature detection ML in OAC in the future and then who knows what we could do with all of those images!

    Attached some shots of it in action

    Image:
  • Madhumitha Thinakaran
    Integrating attachement6
    Topic posted April 16, 2019 by Madhumitha ThinakaranBlue Ribbon: 750+ Points, tagged API / Integration, Routing / Optimization 
    Title:
    Integrating attachement
    Content:

    Hi Gurus,

    Can we add multiple attachment while creating an activity or while technician updating an activity. 

    And also can we pass the attachment to a source system?

    Thanks,

    Madhu 

     

  • shankar
    Inventory List in Plugin2
    Topic posted April 13, 2019 by shankarBronze Medal: 1,250+ Points, tagged API / Integration 
    Title:
    Inventory List in Plugin
    Summary:
    Same Inventory List is showing for against a tech for all jobs
    Content:

    Hi All,

    I was exploring the new 19a plugin and I had found that the same inventory list is being shown for all jobs assigned to a tech. The activity id is changing for different jobs but the inventory list is still the same. 

    I have attached the same plugin for reference. It would be helpful to know if it is my environment issues or a plugin issue.

    Thanks,

    Shankar

    Version:
    19a
    Document:
  • Maria Marinou
    Inventory Message Placeholder for individual quantity2
    Topic posted March 20, 2019 by Maria MarinouGreen Ribbon: 100+ Points, tagged API / Integration, Inventory / Parts 
    Title:
    Inventory Message Placeholder for individual quantity
    Summary:
    Inventory Message Placeholder for individual quantity
    Content:

    Hello all,

    Is there any available Inventory Message Placeholder for individual quantity ?  (except inventory_quantity)
    I see that when multiple installation are executed on the same activity, quantity is being calculated each time.


    Thanks in advance.

    Maria