Field Service

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  • ajinkya patil
    Field text received half from Mobility to Core ManageAnswered6
    Topic posted May 29, 2019 by ajinkya patilRed Ribbon: 250+ Points, tagged Configuration, Mobility / Mobile Apps 
    Title:
    Field text received half from Mobility to Core Manage
    Summary:
    Activity closing details received half on Core Manage Activity details screen
    Content:

    Hi,

    Can any one tell me which is the field i need to check for the below issue.   

    The field technician writes what was done in the activity and when I open the activity to check it the text comes in half. 

    Does this issue happen because of the string constraint of the field? or there can be other issues ?

     

    Regards,

    Ajinkya Patil

  • Neha Abhaynarayan
    Work Orders search duration limitation in Manage screen1
    Topic posted May 28, 2019 by Neha AbhaynarayanGreen Ribbon: 100+ Points 
    Title:
    Work Orders search duration limitation in Manage screen
    Summary:
    Work Orders search duration limitation
    Content:

    Hello,

    Want to know that in OFSC we can search Work Order. But I want to know the duration period( how long back ) Work Orders can be found.

    30 or 90 days back data can be found? where can we found the same configuration of mentioned duration period

     

    Regards,

    Neha Singh

     

  • Maria Marinou
    Forms - Add button to Custom Form1
    Topic posted May 27, 2019 by Maria MarinouGreen Ribbon: 100+ Points, tagged Configuration 
    Title:
    Forms - Add button to Custom Form
    Summary:
    Forms - Add button to Custom Form
    Content:

    Hello Experts,

    I am using for the first time Forms & Plugins. I created one custom form(not plugin) and also included it into a User Type. 

    Whenever the user submits the specific custom Form , I need a notification to be triggered like "Service Request is created". But in this case, my form cannot be linked with any action button.

    I believe this is a core functionality which actually existed as "Action Management" during the previous version.

    Any ideas about how it can work now?

    Thank you, 
    Maria 

    Version:
    19A
  • Diogo Almeida
    Is it possible add a custom plugin button on Add Activity...4
    Topic posted May 23, 2019 by Diogo Almeida, tagged API / Integration, Configuration 
    Title:
    Is it possible add a custom plugin button on Add Activity form?
    Summary:
    Is it possible add a custom plugin button on Add Activity form?
    Content:

    I create a custom plugin and i want to use it on add activity form.

    There is any way to insert a custom button on Add Activity form?

    Thanks,

    Diogo

    Version:
    19B
  • Tetsuko Hamazaki
    Can a backup file taken with 19A be restored to 19B?Answered2
    Topic posted May 21, 2019 by Tetsuko Hamazaki 
    Title:
    Can a backup file taken with 19A be restored to 19B?
    Summary:
    We have a data backup file from 19A. Would we be able to restore it to 19B?
    Content:

    Hello.

    Our OFSC demo environment is currently on 19A but will soon be upgraded to 19B (so we hear).

    We have a data backup file that we took on the current version (19A).

    Once the version goes up to 19B, would we be able to simply restore the backup file to the new version?

    Version:
    19A; soon upgraded to 19B
  • Adam
    Getting Assisting Activities4
    Topic posted May 21, 2019 by AdamSilver Medal: 2,000+ Points, tagged Configuration 
    Title:
    Getting Assisting Activities
    Summary:
    how to get assisting activities
    Content:

    Is there a way to list the assisting activities for a team? I tried via API but i could not get them neither i can get team resources. Have anyone done this and what possible solution can be on this?

    Thanks

    Version:
    19B
  • Adam
    unschedule_activity actionAnswered9
    Topic posted May 21, 2019 by AdamSilver Medal: 2,000+ Points, tagged Configuration 
    Title:
    unschedule_activity action
    Summary:
    how unschedule_activity works?
    Content:

    I am understanding how unschedule_activity action works. I went through post: https://cloudcustomerconnect.oracle.com/posts/ec4d2170c5 and also https://docs.oracle.com/en/cloud/saas/field-service/19a/famsc/setting-properties.html#r_unscheduleActivityActions but I am not sure how this will work. My requirement is to move all the activities residing in a bucket to be moved to next day. I did setup a message scenario on my OFSC environment but it is kind of not working. The messages are stuck in queue as shown in the attached image.

    I tried following:

    1. Added message scenario on Add activity. Added 'unschedule' in the message and ' unschedule_activity' in the body. The message scenario did work but nothing happened to activity.
    2. Added message scenario on Add activity. Added 'action' in the message and ' unschedule_activity' in the body. The message scenario has message stuck in the queue.

    I am using sending time as 'time of event' for both of above.

    Update:

    Adding one more question with this. Can I create activities as non-scheduled in the buckets so that they can be moved to future dates at any day from a past date?

    Any help please?

    Version:
    19B
    Image:
  • Antero Makinen
    Message scenario: add_activity also sends message when...2
    Topic posted May 21, 2019 by Antero MakinenRed Ribbon: 250+ Points, tagged Configuration 
    Title:
    Message scenario: add_activity also sends message when moving activity
    Content:

    Hello, 

    I want to send email to certain technicians/dispatchers via OFSC Email message scenario, whenever an activity with certain conditions is created to OFSC. Also, I would like to send only one email, for example at 12:00 which includes all urgent tasks for the day. 

    What I've done so far, I have message scenario with launch condition add_activity. It sends email every time a new activity with matching conditions is created, so it is working as intended, but I have couple of issues:

    • Why does it send email when we move activity between resources/buckets? I want email only when the activity is created for the first time, not when moved
    • Can I make one collective email, which includes all activities created during the day instead of sending new email about every activity? For example: "These activities were created since yesterday + list of activities"

    Thanks!

     

    Version:
    19A
  • Esteban Olivas
    Load of activities in the bucket missing in routing.Answered4
    Topic posted May 20, 2019 by Esteban OlivasRed Ribbon: 250+ Points 
    Title:
    Load of activities in the bucket missing in routing.
    Summary:
    I loaded some activities to the bucket, but the activities are not reflecting in the routing plan
    Content:

    I'd like to know why the routing plan is not detecting the activities in the bucket.

    I'll attach a screenshot. 

    Version:
    19B
    Image:
  • Vi Giout
    Sharing activities between technicians5
    Topic posted May 20, 2019 by Vi GioutBronze Medal: 1,250+ Points, tagged Configuration, Dispatch Functionally, Mobility / Mobile Apps, Resource Management 
    Title:
    Sharing activities between technicians
    Content:

    Apart from the route assigned to each technician we would like to have a pool of low priority activities common to all the technicians of the group. They should be visible and available to all so whenever technicians have the time or pass by a certain region they can check them, pick one and start it.

    Do you have any ideas on how we could implement that?

    There is one idea about having a different bucket for all these low priority activities, visible to all resources. But I think that this wont be very practical to switch back and forth between technicians route and the bucket. Also I dont see a way to see the technician's route and the other bucket's activities on the same map view. 

    We were also checking the teamwork functionality but as far as I understand it, this is something that is done by the dispatcher and has to do with a specific activity only.