Field Service

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  • Adam
    Position on Route dependency
    Topic posted August 24, 2019 by AdamSilver Medal: 2,000+ Points, tagged Configuration 
    Title:
    Position on Route dependency
    Summary:
    How to link Position in Route just with Time Slot
    Content:

    Our requirement is to just link Position in Route with Time Slot. That is time slots should determine the activities order. Please can i know the settings for this?

    Version:
    19B
  • Vitor Souza
    Plugin not receiving OFSC properties valuesAnswered1
    Topic posted August 21, 2019 by Vitor Souza, tagged Configuration, Mobility / Mobile Apps 
    Title:
    Plugin not receiving OFSC properties values
    Summary:
    Plugin not receiving OFSC properties values
    Content:

    Hi,

    We are starting to develop a plugin that will print some properties values in the screen and then save the page as PDF (plugin name "Save PDF" in OFSC)...
    But we are facing the following problem: When we click in the plugin button in Edit/View activity context from technician, the properties values are not being printed and instead the property name is being printend. For example, in our test we setted activity ID and city values in index.html to be printed but in our plugin screen the names appt_number and ccity are being printed.
    We suspect that the problem is the object "receivedData" in plugin.js file is not receiving the OFSC properties values, only aid information for some reason.
    Does anyone know what may be causing this issue?

    Thanks!

    Vitor

     

    Image:
    Document:
  • Adam
    Not sure what is a small arrow head means1
    Topic posted August 19, 2019 by AdamSilver Medal: 2,000+ Points, tagged Configuration 
    Title:
    Not sure what is a small arrow head means
    Summary:
    Please can someone explains the meaning of some arrow head?
    Content:

    Please can someone explains the meaning of some arrow head? In below screenshot.

     

    Version:
    19B
    Image:
  • Austin Keller
    Copy Image with Geolocation to new activity1
    Topic posted August 19, 2019 by Austin KellerRed Ribbon: 250+ Points, tagged Mapping, Mobility / Mobile Apps 
    Title:
    Copy Image with Geolocation to new activity
    Summary:
    Technicians create service requests for Contruction/Maintenance. Required picture of site with geolocations for maint activity.
    Content:

    Hello,

    We are requiring our technicians to take a picture of a site (with geolocation) when suspending a job for service requested from construction or maintenance departments.  Our middleware will create a new activity when the service request is triggered, but we cannot identify how to load the image geolocation into the new activity as xcoord/ycoord.  We are pulling the location of the activity when a technician is starting and completing, but sometimes a service request is created for a down pole at the intersection or down the street. We want the image geolocation to be applied to the activity created due to a service request.

     

    Thanks, Austin T Keller

    Version:
    Oracle Field Service Cloud 19B Service Update 15
    Image:
  • Adam
    Disabling activity 'Move' conditionally
    Topic posted August 19, 2019 by AdamSilver Medal: 2,000+ Points, tagged Configuration 
    Title:
    Disabling activity 'Move' conditionally
    Summary:
    Can we enable/disable Move action based on a certain field value?
    Content:

    Can we enable/disable Move action based on a certain field value? Currently, user can move activities any number of times they want. But is there way to disable move action based on a certain field value? For example, IF Field_VAL = A THEN MOVE_ENABLED ELSE NOT.

     

     

    Version:
    19B
  • Adam
    OFSC Triggers are taking too long to reach to OIC
    Topic posted August 19, 2019 by AdamSilver Medal: 2,000+ Points, tagged Configuration 
    Title:
    OFSC Triggers are taking too long to reach to OIC
    Summary:
    Its taking around 2-3min to reach OFSC to OIC
    Content:

    Its there a setting in OIC or OFSC to do instant integration flow execution in OIC? What I mean is that currently events are being triggered after minutes of time we want instance events execution. Is there a setting to do so?

    Version:
    19B
  • ajinkya patil
    Search not possible in WorkZone1
    Topic posted August 19, 2019 by ajinkya patilRed Ribbon: 250+ Points, tagged API / Integration, Configuration, Resource Management 
    Title:
    Search not possible in WorkZone
    Summary:
    Search not possible in WorkZone with special character ( _ )
    Content:

    Hi All,

       Facing issues while searching workzone with special character like _ but if searched for a word we are able to get the results. This issue is occurring since it is been upgraded to 19C.

    Help appreciated.

    Thank you.

    Regards,

    Ajinkya Patil

  • Adam
    Synchronous REST API Calls to middleware from OFSC
    Topic posted August 17, 2019 by AdamSilver Medal: 2,000+ Points, tagged Configuration 
    Title:
    Synchronous REST API Calls to middleware from OFSC
    Summary:
    How to make synchronous rest api calls to middleware/external application?
    Content:

    In our application, we are OFSC integration with OICS (oracle integration cloud service) via event based triggers. We have integration flows for activity move and also have event for activity update for one of our custom field.

    Each move and update triggers a flow that updates certain information back to the activity. The user is doing move action frequently among technicians and causing simultaneous flows execution in OICS resulting unwanted results.

    I am not sure how to handle this situation. I could not find a way to control the sequence of the OICS flows nor there is a way to restrict user to avoid doing move/update action further until one flow is completed. I believe this is a common problem and few of us here have resolved it and may guide me through it.

    Version:
    19B
  • Bruno Vasconcellos
    get_capacity and get_quota_data for a date picker
    Topic posted August 16, 2019 by Bruno VasconcellosBlue Ribbon: 750+ Points, tagged API / Integration, Capacity / Quota 
    Title:
    get_capacity and get_quota_data for a date picker
    Summary:
    I'm trying to develop a date picker and get data from OFSC via SOAP API
    Content:

    Hi,
    We're trying to develop a date/time picker integrating with Oracle Field Service. The user should be able to pick a free date (any timeslot available) and a free timeslot and create an activity in that time slot. We are not using work zones and inventories, neither booking or routing.

    We're trying two different approaches:
    - Using get_capacity SOAP API
    - Using get_quota_data SOAP API

    The first problem we encountered is with the get_capacity return data: it was empty. We don't know when it started but at first it contained all the time slot information and capacity. The current configuration in "Quota Management" is "Based on Time Slots", all "Quota Definition" levels, and minutes as unit (as the print screen in attachment shows). It's empty when there are no activities and It has data when there are activities in that day, and only about the time slots allocated.

    So, we can't use the get_capacity to get all time slot informations (even with the flag activated, as the XML attachment shows), this is bad when we try to develop a dynamic date/time picker. So we tried using get_quota_data insted:

    It worked, kind of, we got all the quota and time slot information, but we got another issue: we have different activities durations:

    Here is an example:
    - Activity type #1 is a 15 minutes activity
    - Activity type #2 is a 45 minutes activity
    - Time slot is 30 minutes long

    When we allocate an activity #1 in an 30 minutes time slot, we have "max_available" equal 30 minutes, "used" equal 15 minutes, we have 15 minutes left. We can't allocate type #2 in theory, or we can allocate but it will fill part of the next time slot.

    Another possibility is the reverse: we allocate an activity #2 and it exceed the time slot limit and it uses part of the next time slot.

    Oracle Field Service lets you add an activity to an used or even filled time slot, but when we use the get_quota_data SOAP API, we don't get the information about the delayed activity and the second time slot have full capacity and no "used" property, but in reality we can't allocate another activity in that time slot.

    So what are we looking for:
    A way to get the availables time slots, with different activity durations, via SOAP API, so we can show a date/time picker UI to the user and allocate in a reliable way.

    Attachment show two activities with 45 minutes and 180 minutes in a 60 minutes time slot, and the configuration of the bucket.
    PS.: Yes, i'm using the <user> authentication and it's working, i just removed for security purposes

    Version:
    19C
    Image:
    Document:
    Document:
    Document:
  • Johnny Barton
    Link for Digital Assistant Skill and App
    Topic posted August 16, 2019 by Johnny BartonRed Ribbon: 250+ Points, tagged API / Integration 
    Title:
    Link for Digital Assistant Skill and App
    Content:

    Does anyone have the link for the pre-built app and ODA skills that were mentioned in the 19B release notes? Been struggling to find it on OTN.

    Just wanting to have a play as we have an ODA instance and have just been using it with OPA and wanted to see how the OFSC skill could complement that and look at moving to a chat-ops approach for our resources without re-inventing the wheel by building custom ODA components.

    Has anyone else used this yet experimentally or in a live environment?

    Ta, Johnny

    Version:
    OFSC 19B and ODA 19.1.5