Field Service

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  • Santosh Patil
    Multilingual Interfaces2
    Topic posted March 8, 2016 by Santosh PatilBronze Medal: 1,250+ Points 
    Title:
    Multilingual Interfaces
    Content:
    How to add multilingual capability to OFSC. Suppose the company is in 3 different locations. How to add support for 3 languages. Also when a use logs into the application the application should be able to detect the location and open in the language of the region.
    Version:
    Oracle Field Service Cloud
  • Santosh Patil
    Importing technicians and activities from a csv file in...1
    Topic posted March 1, 2016 by Santosh PatilBronze Medal: 1,250+ Points 
    Title:
    Importing technicians and activities from a csv file in Oracles field service cloud
    Content:

    The data of the technicians and activities is given in a CSV files and that needs to be imported in OFSC.

    Couldnt find anything regarding. Is it possible in OFSC and if yes how ?

    Version:
    Oracle Field Service Cloud
  • Santosh Patil
    Maps not showing activity location2
    Topic posted March 1, 2016 by Santosh PatilBronze Medal: 1,250+ Points, tagged Mapping 
    Title:
    Maps not showing activity location
    Content:

    In the map view of the activity dashboard the location is not getting plotted on the map. I am using Google maps view. The address is correct as the address is taken of an existing place. 

    Attaching screenshot.

    Version:
    Oracle Field Service
    Image:
  • Rohan Palan
    Trouble configuring native application plugin
    Topic posted February 25, 2016 by Rohan PalanRed Ribbon: 250+ Points 
    Title:
    Trouble configuring native application plugin
    Content:

    Hi All,

    I am trying to configure a native application through the native plugin feature, from the add action link. URL template is one of the mandatory attributes during this configuration, and it expects the template that was used for building the external URL form properties. I am having trouble configuring the right value for this attribute, could some one please share some information on how i can get the the URL template. Any examples would really help. I am trying to do this on an android device. 

    Thanks

    Rohan Palan

    Version:
    Oracle Field Service Cloud
  • Santosh Patil
    Create a new view for mobile interface
    Topic posted February 22, 2016 by Santosh PatilBronze Medal: 1,250+ Points 
    Title:
    Create a new view for mobile interface
    Content:

    I would like to have a new tab(action link) on the scree and when a user clicks on the tab the user should be shown a new view created.

    Would like to achieve something similar to when a user clicks a menu item he/she is redirected to a particular page.

    How should one create a new view with a custom action link?

    Version:
    Oracle field service(ofsc)
  • Santosh Patil
    Adding a new table is Oracle Field Service Cloud3
    Topic posted February 19, 2016 by Santosh PatilBronze Medal: 1,250+ Points 
    Title:
    Adding a new table is Oracle Field Service Cloud
    Content:

    I have requirement where I need to create a separate table in Oracle Field Service Cloud? Is it possible to do so and if yes how should I proceed?

    Version:
    Field Service Cloud
  • Sachin Rathod
    Capacity Reservation1
    Topic posted February 17, 2016 by Sachin RathodBlue Ribbon: 750+ Points, tagged Capacity / Quota 
    Title:
    Capacity Reservation
    Content:

    Hi,

    Is there any possibility of capacity reservation in OFSC. The requirement is to release capacity in continuous fashion based on the usage.

    For example, If capacity has to be reserved for 25/Feb starting 18/Feb then while during get_Capacity using Capacity Management API it should give only 60% of the allocated capacity in minutes. Later if the capacity consumption is increased by 22/Feb, user should be able to increase the release of capacity to 90% and so on...

    Requirement 2: Is there possibility of Overbooking in OFSC. While performing get_Capacity using Capacity Management API, whether OFSC can send more than allocated quota(e.g. allocated = 480 mins/per day for each capcity category & time slot) then will it be possible for OFSC for respond with more available capacity 1000 mins/day for each capacity category and time slots combination.?

    Thanks,

    Sachin Rathod

     

     

  • Rohan Palan
    Creating Internal plugins in OFSC3
    Topic posted February 17, 2016 by Rohan PalanRed Ribbon: 250+ Points 
    Title:
    Creating Internal plugins in OFSC
    Content:

    Hi,

    I am looking for any documentation available around plugin creation in Oracle field service cloud, particularly internal plugin, that will help me understand the capabilities around creating complex customization's, skill sets required etc. Is anything native available in OFSC to create the plugin in addition to integrating the plug in.

    Thanks

    RP

    Version:
    Oracle Field Service Cloud
  • Nayana HV
    Issue with updating OSvC from OFSC.2
    Topic posted February 12, 2016 by Nayana HVGreen Ribbon: 100+ Points 
    Title:
    Issue with updating OSvC from OFSC.
    Content:

    Hi,

    I am trying to integrate RightNow CX with Field Service Cloud.

    Currently I am able to create Activity in Field Service from RightNow. But when I assign the Activity to a particular Resource in OFSC, the Resource field in RightNow is not getting updated and when I complete the Activity, the Status change is also not getting replicated in RightNow.

    Can anybody help me, to find out a solution for the same.

    Thanks,

    Nayana HV

  • Sachin Rathod
    Export Users with all associated properties12
    Topic posted February 2, 2016 by Sachin RathodBlue Ribbon: 750+ Points 
    Title:
    Export Users with all associated properties
    Content:

    Hi,

    I need to export all the user in an environment with all the associated data. if anyone has done this before, please let me know.

    Thanks

    Sachin