Field Service

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  • Stewart Logan
    Map Display - Inconsistent Satellite View
    Topic posted June 24, 2019 by Stewart LoganBlue Ribbon: 750+ Points, tagged Configuration, Mapping 
    Title:
    Map Display - Inconsistent Satellite View
    Summary:
    Map Display - Inconsistent Satellite View
    Content:

    Hi All,

    About to raise a SR related to inconsistant maps display in the Core App. Some users cannot toggle between the standard Google maps view and the satellite view - same browser, same version of windows etc. If the user then tries on a different PC it works fine.

    I'm trying to find a potential common link between those who are affected and those who are not.

    Is anyone else having similar issues that may help me to isolate the cause?

    Thanks

     

    Version:
    19B
  • Esteban Olivas
    REST service with a message scenario
    Topic posted June 19, 2019 by Esteban OlivasRed Ribbon: 250+ Points 
    Title:
    REST service with a message scenario
    Summary:
    REST service with a message scenario
    Content:

    HI everyone

    I need to consume a REST service with a message scenario, is it possible to use properties to send as parameters to the URL?

     

    Thanks

  • Esteban Olivas
    Searcher in next activity section
    Topic posted June 19, 2019 by Esteban OlivasRed Ribbon: 250+ Points 
    Title:
    Searcher in next activity section
    Summary:
    Is it possible to add a searcher in next activity section ?
    Content:

    Hi everyone 

    I was wondering if I can add a searcher in the "Searcher in next activity section" cause there is a lot of activities so it would be easier to the field resources to have a searcher in that section, is it possible? 

     

    thanks

  • Madhumitha Thinakaran
    Passing items from omc to ofsc
    Topic posted June 17, 2019 by Madhumitha ThinakaranBlue Ribbon: 750+ Points, tagged Configuration, Inventory / Parts 
    Title:
    Passing items from omc to ofsc
    Content:
    Hi Gurus, Can we integrate Oracle inventory cloud or Oracle maintenance cloud with field service application. Reason I am asking is , when the items are added in maintenance cloud those items has to be created as inventory part for that particular activity. Thanks, Madhu
  • Madhumitha Thinakaran
    Assignment based on inventory parts1
    Topic posted June 17, 2019 by Madhumitha ThinakaranBlue Ribbon: 750+ Points, tagged Configuration, Inventory / Parts, Routing / Optimization 
    Title:
    Assignment based on inventory parts
    Content:
    Hi Gurus, Please state if this scenario can be done. If yes can anyone elaborate in how to do it. While creating a activity the manager will assign few parts to that activity. And when routing those activities to a technician, is it possible for the routing engine to analyze the technicians with the same parts and assign it to the technician. If those parts are not available in the technicians inventory the routing engine should not assign that activity.
  • Erlin Garcia
    Massive download of TOA imageAnswered3
    Topic posted June 14, 2019 by Erlin GarciaBlue Ribbon: 750+ Points, tagged API / Integration, Collaboration, Configuration, Learning / Statistics, Mobility / Mobile Apps, Resource Management 
    Title:
    Massive download of TOA image
    Summary:
    Massive download of TOA image
    Content:

    Good Morning, We have our client who needs to download massively the images that from mobile phones are taken by field technicians. This is possible ?? Thank you !

  • Esteban Olivas
    Optimization Route without the bucket1
    Topic posted June 12, 2019 by Esteban OlivasRed Ribbon: 250+ Points 
    Title:
    Optimization Route without the bucket
    Summary:
    Can I use the optimization route without using the bucket?
    Content:

    Hi

    Currently all the activities are dropped in the agent. cause Routing hasn't been configured yet, but I was wondering if I can use the optimization route without using the bucket, I mean, I'll like to keep dropping the activities in the agent and not in the bucket. But Id' like to use the route optimization, is it possible?

    Regards

  • Esteban Olivas
    Reoptimization section5
    Topic posted June 10, 2019 by Esteban OlivasRed Ribbon: 250+ Points 
    Title:
    Reoptimization section
    Summary:
    Reoptimization section missing in Routing plan
    Content:

    Hi 

    I was at the routing plan configuration and I was looking for the reoptimization section but is not in the routing plan so I was wondering if I have to configure something in other section. I was looking at the documentation but the reoptimization section seems to be a default section.

    I'll attach a screenshot. 

    Image:
  • Adam
    Making workskills as readonly1
    Topic posted June 7, 2019 by AdamSilver Medal: 2,000+ Points, tagged Configuration 
    Title:
    Making workskills as readonly
    Summary:
    how to make workskills as readonly?
    Content:

    Is there a way to make workskills as readonly so that a user can see the workskills but should not be able to alter it?

    Thanks

    Version:
    19B
    Image:
  • Adam
    Default refresh rate2100%
    Topic posted June 6, 2019 by AdamSilver Medal: 2,000+ Points, tagged Configuration 
    Title:
    Default refresh rate
    Summary:
    Default refresh rate for all users
    Content:

    Please can I set default refresh rate for all the users or each user has to do it by his own? Please review attached screen shot. Currently i could not figure it out how to set refresh rate for all the available users in core manage. And what is the refresh rate for mobility application?

    Thanks

    Version:
    19B
    Image: