Field Service

Get Involved. Join the Conversation.

Posts

  • DHANAPAL GOWDA
    Unable to customize Resource inventory form2
    Topic posted Yesterday by DHANAPAL GOWDAGreen Ribbon: 100+ Points 
    Title:
    Unable to customize Resource inventory form
    Summary:
    Unable to remove/add properties to resource inventory form in legacy
    Content:

    Hi Team, I dont see the resource inventory form in LegacyManage screen configuration to add or remove columns displayed. Is there anyway to customize it? Under Legacy Manage screen configuration we do only have Resource Info context.

    Version:
    19c
  • DHANAPAL GOWDA
    How to sort technicians list display in Move Activity...2
    Topic posted Yesterday by DHANAPAL GOWDAGreen Ribbon: 100+ Points, tagged Mobility / Mobile Apps 
    Title:
    How to sort technicians list display in Move Activity operation
    Summary:
    In Move Activity function the technicians are not listed in any order, is there a way to sort the list?
    Content:

    Hi All, As technicians displayed during Activity Move operation are not sorted, displayed randomly. We have a requirement to sort them by last name, is there a seeded way to do so if not how can we achieve this please. Please see the attached for reference.

    Version:
    19c
    Image:
  • DHANAPAL GOWDA
    How to add custom properties to User Options8
    Topic posted Yesterday by DHANAPAL GOWDAGreen Ribbon: 100+ Points, tagged API / Integration 
    Title:
    How to add custom properties to User Options
    Summary:
    Wanted to add custom security fields to User Options form for tech to maintain, but unable to
    Content:

    Hi Team, There is a requirement to provide flexibility for tech's to maintain credentials for a third party application which tech can access from Mobility. Planning to define two user properties and add them to User Options window. But the properties added are not visible in the User Options visual editor form. May I know if any additional setup to be done to make them visible to the form please. 

  • DHANAPAL GOWDA
    Documentation on standard actions like...2
    Topic posted November 17, 2019 by DHANAPAL GOWDAGreen Ribbon: 100+ Points, tagged API / Integration 
    Title:
    Documentation on standard actions like add_deinstall_inventory etc
    Summary:
    Documentation on standard actions like list_inventories and list_inventories etc
    Content:

    Hello Experts, Trying to find if there is any documentation for standard actions available like add_deinstall_inventory, add_deinstall_inventory_started, list_inventories, list_queue_inventories etc. COuld you share if anybody know please.

    Version:
    19c
  • Shailendra Vishwakarma
    Installation of material after sending validation of closure...
    Topic posted November 11, 2019 by Shailendra VishwakarmaGreen Ribbon: 100+ Points, tagged Configuration 
    Title:
    Installation of material after sending validation of closure Report
    Summary:
    Installation of material after sending validation of closure Report
    Content:

    is presented by the functional area in which they find locations with work orders where it is possible to install material after sending closure validation, when reviewing it is evidenced that this occurs when the same is worked parallel order with two different users, one is the technician user and the other is the dispatch supervisor user, it occurs while the property A_VALIDADOR_RESULT_CODE-code validating result in Sending is set in the manual_message step Step 2.B- Sending Validate Close. Video is attached where the situation is replicated.

     

    IS THERE ANY WAY FOR THAT PROPERTY TO BE SET IN LESS TIME, AS WE HAVE SEEN IT DOES IT IN 30 MINUTES, OR IF THERE IS ANOTHER WAY OF CONTROLLING THROUGH THE WEB INTERFACE EQUIPMENT IS NOT INSTALLED WHILE THE TECHNICIAN THIS MOBILE INTERFACE SENDING THE CLOSURE VALIDATION AND OBTAIN A CORRECT VALIDATION RESPONSE.

    Version:
    19C
  • Ashley McCormick
    Printing from OFSC
    Topic posted November 8, 2019 by Ashley McCormick, tagged API / Integration, Configuration, Dispatch Functionally, Mobility / Mobile Apps 
    Title:
    Printing from OFSC
    Summary:
    Looking to get feedback from customers that print, and how they are successfully getting OFSC data to the printed material.
    Content:

    I'm currently working on an OFSC implementation and as part of our delinquency process, my organization prints tags (4X8in) showing balance due for each customer in order for them to restore service.  We are a state-based organization that is required to print these tags- not printing is not an option.

    The implementer I'm working with hasn't worked with customers that print and referred me to this forum, along with some information to read for plug-in configuration.  We have been told the printing will function via a plug in, but I'm looking for some preliminary feedback. With as broad as OFSC is, there has to be folks that are printing.  We suspect we won't be able to print directly from the browser and we'll need a middle man application (like Bartender) to take the data from OFSC and put it into a 4x8in format.  

    If there is anyone out there that is printing information from OFSC?  What is your set up and experience with it?

    Version:
    OFSC Release 19D
  • Didi Daman
    Daily Extract -Zip file1
    Topic posted November 1, 2019 by Didi DamanGreen Ribbon: 100+ Points, tagged API / Integration, Configuration, Dashboard / Reporting 
    Title:
    Daily Extract -Zip file
    Summary:
    Daily extract settings
    Content:

    I see the daily extract zip file, but i can't seem to access the xml files individually ? Should i be able to download them individually?

    Version:
    19C
  • Neha Abhaynarayan
    Unable to view all assigned activites under Activity tab in...3
    Topic posted October 29, 2019 by Neha AbhaynarayanGreen Ribbon: 100+ Points, tagged Mobility / Mobile Apps 
    Title:
    Unable to view all assigned activites under Activity tab in Mobility
    Summary:
    Unable to view all assigned activites under Activity tab in Mobility
    Content:

    Hello Team,

    Kindly suggest...

    I can only view 1st activity at a time instead of all assigned Activities ( Pending, Completd etc...) in Mobility screen.

    I already set Mobile Activity Count = 5-10 under Options tab of Mobility

    How to view all activities at a time?

    Regards,

    Neha Singh

     

    Version:
    19C
  • Austin Keller
    Activity Event Filter Expression
    Topic posted October 29, 2019 by Austin KellerRed Ribbon: 250+ Points, tagged API / Integration 
    Title:
    Activity Event Filter Expression
    Summary:
    Filter subscription activity events by userType
    Content:

    Our client wants to monitor activity events for specific userTypes (like callcenter and servicecenter)

    Can we use the userType as a filter for activity type events?

    The below subscription was created successfully, but am unable to pull results.  If I remove the filter expression, I pull results for all users.

     

    {"subscriptionConfig": [{"events" : ["activityCreated","activityUpdated","activityCanceled","activityDeleted","activityMoved"],
                            "filterExpression" : "(user.userType IN ['callcenter'])"}]}

     

  • Mohan Raj
    Assigning the activity based on lat and long details
    Topic posted October 29, 2019 by Mohan RajGreen Ribbon: 100+ Points, tagged API / Integration, Configuration, Dispatch Functionally, Resource Management, Routing / Optimization 
    Title:
    Assigning the activity based on lat and long details
    Content:

    Hi Gurus,

    We are trying to assign activity to the technician's inventory nearby location rather than assigning based on customer location. My one of the option is to push lat and long details of the the inventory location. Will that be helpful for routing that that activity to the technician who are nearby that coordinates.

    If any, can someone suggest idea to achevie this solution.

    Thanks,

    Madhu