Field Service

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  • Umesh Rao
    OFSC Inbound API (SOAP transactions)20
    Topic posted September 27, 2016 by Umesh Rao 
    Title:
    OFSC Inbound API (SOAP transactions)
    Content:

    Hello,

    Does anyone worked on  OFSC Inbound API's (SOAP transactions)? We tried to use OFSC activity WSDL and  create activity through SOAP UI. For some reason its failing with "501 Not Implemented" error.

    Version:
    16.2
  • Shreyas Pandhari
    Oracle Service Cloud - TOA Integration19100%
    Topic posted March 4, 2015 by Shreyas PandhariSilver Medal: 2,000+ Points 
    Title:
    Oracle Service Cloud - TOA Integration
    Content:

    Hi,

    I read on Oracle website, recently Oracle has acquired TOA. I would like to know if there is any out of the box TOA  integration connector available? I don't see any article related to this integration. I would really appreciate if someone could respond.

     

    Thanks.

  • Sankha Deb Barman
    Activities Not getting fetched when running Routing Plan17
    Topic posted May 28, 2018 by Sankha Deb BarmanRed Ribbon: 250+ Points 
    Title:
    Activities Not getting fetched when running Routing Plan
    Content:

    Dear Experts

     

    I have assigned routing plan to bucket and trying to execute it but the activities are not getting selected.

    Can you please advice . Please find the screenshot for reference.

     

    Regards

    Sankha

  • Todd
    Changing Activities to Non-Scheduled15
    Topic posted August 13, 2018 by Todd Bronze Medal: 1,250+ Points 
    Title:
    Changing Activities to Non-Scheduled
    Content:

    We have a requirement to change activities that are already created in the system as Non-Ordered to be changed to Non-Scheduled.  This would need to be done for all pending activities prior to the daily extract process is performed.  Any suggestions would be helpful.

    Thanks

  • Saurabh Sharma
    Work Order Creation14
    Topic posted July 9, 2018 by Saurabh SharmaBlue Ribbon: 750+ Points 
    Title:
    Work Order Creation
    Content:

    Hello Team,

    I am working on the integration b/w engagement cloud and OFSC for work orders and for this, following the helpful document at https://docs.oracle.com/en/cloud/saas/sales/r13-update17d/faefs/oracle-field-service-cloud-configuration.html#FAEFS2422312

    However unfortunately unable to succeed in the WO creation from EC and need help, please it is very urgent for me in respect to show the DEMO to our one of the prospect. I have gone through the OFSC books and did the setup as needed but not sure what still is missing

    I am working on DEMO instance from ORACLE (Field Service Cloud (TOA) 18A version)

    Your help would be really great or if you route me to the appropriate person or group.

     

    Version:
    OFSC 18A
    Document:
  • Hussam Yousuf
    Unable to View the Resource Traces in map viewAnswered14
    Topic posted June 12, 2017 by Hussam YousufRed Ribbon: 250+ Points 
    Title:
    Unable to View the Resource Traces in map view
    Content:

    Hi,

    As a part of a Smart Location Test, I have created a bucket (Location Travel Test Bucket) and resource in the demo environment (Sunrise) and assigned activities to the resources and tried moving to another location (logging in with the Field Technician's credentials, activated the queue). So the Resource Location can be seen in the map view, but not the Resource Trace. The Oracle document says that the path chosen by the Resource (trace) can be seen in the Map view, where i am unable to see that, hence cannot check the Compliance. 
    Request some guidance.

    Thank you

  • Sachin Rathod
    Send SMS to technician using OFSC14
    Topic posted February 8, 2017 by Sachin RathodBlue Ribbon: 750+ Points 
    Title:
    Send SMS to technician using OFSC
    Content:

    Hi All,

    What configuration do we have to do to enable sending sms to technician as part of notifications/actions?

    Is it sufficient to just update the technician's phone number in Resource Settings --> Resource Information --> Phone 

    The phone number should have country code included ?

    Regards,

    Sachin Rathod

  • saurabh suman
    SOAP Ui to OFSC14
    Topic posted September 28, 2016 by saurabh sumanRed Ribbon: 250+ Points 
    Title:
    SOAP Ui to OFSC
    Content:

    Hi All

    I am trying to create activity by using soap ui. I am getting the following error
             <result_code>17</result_code>
             <error_msg>Can't create activity: 65574: insert_appointment: The 'workTypeId' mandatory property is not assigned.</error_msg>
     Any clue what is this worTypeId.

  • Mohana Gopal Selvam
    Deactivate RouteAnswered13
    Topic posted November 21, 2017 by Mohana Gopal SelvamBronze Crown: 15,000+ Points 
    Title:
    Deactivate Route
    Content:

    Hi Gurus,

    Can field technician deactivate the route due to his personal emergency? 

    Use Case:

    Field Technician wants to take day off due to his personal reason. For avoiding further activity assignment, he wants to make him as unavailable. Like Activate Route.

    Thanks,

    Mohan

  • Adam
    Setting up resource tree12
    Topic posted November 30, 2018 by AdamSilver Medal: 2,000+ Points, tagged Capacity / Quota, Configuration, Resource Management 
    Title:
    Setting up resource tree
    Summary:
    Best practice for resource tree setup
    Content:

    We are configuring our field service application for one of our client. Please advise about best practice i should follow to setup resource tree for  the activities management. The details for the company and its business as follows:

    • Company has multiple locations word wide
    • Each location/country manages its own operations
    • Each location/country is divided into regions (say reg01, reg02, .. reg0n)
    • Each region is managed by a Regional Manager (RM)
    • Each RM has its team of field resources (Driver, technician etc)
    • Each RM has trucks which dispatches for work along with driver, technician etc
    • When the truck goes on field to work it also uses inventory
    • Sometimes one truck is send or sometime more than one.
    • AM also wanted to see how much capacity he has in a point in time. Its free and occupied resources.

    Please advise how to setup my resource tree to accomplish above in a flexible way. Thank you.

     

    Version:
    18D Service Update 3