Field Service

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  • Anil Kumar
    "Forgot Password" Option in Login page. Is this...1
    Topic posted August 29, 2018 by Anil KumarBlue Ribbon: 750+ Points 
    Title:
    "Forgot Password" Option in Login page. Is this possible in OFSC?
    Content:

    Hi Gurus,

    One of customer requirement is providing the feature of "Forgot Password" in Login page, so that user can request and change his/her password.

    Regards,

    Anil.

    Version:
    18c
  • Umesh Rao
    'Create Activity' API call from siebel
    Topic posted September 19, 2016 by Umesh Rao 
    Title:
    'Create Activity' API call from siebel
    Content:

    We are in the process of integrating OFSC with siebel application. Objective of this integration is, whenever an Activity is created in siebel the same should be posted into OFSC. When we tried to POST the activity into OFSC we are getting below mentioned error.

    HTTP Request error during 'Submitting Data SendHTTP request': 'Status code - 400'(SBL-EAI-04117)

    By going through several discussion forum, Bad data can be one of the possible root cause for this issue. However, if I use the same API request in 'Post man' and test, its working as expected. 

    Activity GET  API is working fine from siebel. Only POST method is having problem. 

    Is anyone having any idea about the possible root cause of this issue?

     

     

     

     

  • Stewart Logan
    19B Upgrade Observations/Issues1
    Topic posted May 7, 2019 by Stewart LoganBlue Ribbon: 750+ Points, tagged Configuration 
    Title:
    19B Upgrade Observations/Issues
    Content:

    Hi All,

    Now that 19B is released and all will be running a series of regression tests, I thought it would be useful to share any observations and/or issues that may be common to all.....

    This will help to validate that the issue is common across all OFSC deployments or whether it is unique to your own implementation.

    My starter for 10 is shown on the attached screen grab - a minor UI issue where the name of the routing plan isn't fully visible.

    Thanks

    Stewart

    Version:
    19B
    Document:
  • Alex Pipes
    2 Man simultaneous tasks display1100%
    Topic posted October 10, 2017 by Alex PipesSilver Medal: 2,000+ Points 
    Title:
    2 Man simultaneous tasks display
    Content:

    Has anyone else thought of a way to display 2 tasks which are linked together?

    We have a few types of jobs in our industry which require 2 resources to attend. The engineers don't work in a Gang, and we require routing to schedule 2 resources together. Ideally we would like a clear way to identify which other resource is assigned the 2nd task without having to drill down into the job details.

    I've raised this in Idea Labs. Check it our if you think this would be valuable for your business.

    Version:
    Oracle Field Service Cloud
  • Prashant Shahi
    2 on-call shifts on a single dayAnswered4
    Topic posted September 6, 2017 by Prashant ShahiGreen Ribbon: 100+ Points 
    Title:
    2 on-call shifts on a single day
    Content:

    Hi,

    I am trying to add 2 on-call shifts on a single day which OFSC is not allowing. Tried to add an "On-Call" shift and then add "working time" of type "On-Call". The second step overwrites the first one. Any recommendation on how this can be achieved?

    Thanks

    Prashant

    Version:
    Service Cloud
    Document:
  • Adam Liu
    <sla_window_start> in Inbound API1
    Topic posted July 25, 2018 by Adam LiuRed Ribbon: 250+ Points 
    Title:
    <sla_window_start> in Inbound API
    Content:

    Hi,

    I am trying to update activities with Inbound API. If I don't pass in value for 
    sla_window_start in appointment structure, will OFSC set any default value for SLA Start?

    Thanks,

    Adam

    Version:
    Oracle Field Service Cloud 18A Service Update 17
  • Hamzeh Al Karmi
    A question regarding the automated routing for field serviceAnswered2
    Topic posted April 9, 2019 by Hamzeh Al KarmiSilver Medal: 2,000+ Points 
    Title:
    A question regarding the automated routing for field service
    Summary:
    How does the system automate the routing of activities for field service?
    Content:

    Hello everyone,

    I am new to learning about Oracle Field Service and I have a question if possible. When the system generates an automated routing for activities and designates those activities to the field agents, does the system take the pending activities that are not yet assigned to any agent? Or does the user define the activities and then the system generates the automated routing?

    I am reading about the field service and using the demo. From the videos I saw there is a screen for routing but in the demo the Route screen is not found. Is it because the demo version for the field service is 18c and not the newer version?

    Thank you,

  • Luis Frontado
    Accept and Reject button in the chat
    Topic posted August 16, 2018 by Luis FrontadoGreen Ribbon: 100+ Points 
    Title:
    Accept and Reject button in the chat
    Content:

    Hi Dear Experts!

    Please, how can I enable the Accept and Reject button in the chat so that a user can Accept or Reject an inventory?

    I´m able to share via mobility an inventory of resource A to resource B via chat, but the Accept and Reject button does not appear for resource B.

    Please, help me.

    Thank you.

    Version:
    Oracle Field Service Cloud 18C Service Update 3
  • Sachin Rathod
    Access OFSC activity details page from CRM application1
    Topic posted April 11, 2017 by Sachin RathodBlue Ribbon: 750+ Points 
    Title:
    Access OFSC activity details page from CRM application
    Content:

    Hi All,

    I am trying to access particular activity details page from CRM application. OFSC application is shown in an iframe within CRM application.

    Intention is to access OFSC activity details page from CRM application.

    Tried with following URL = https://anz1.test.etadirect.com/instance_name.test/?aid=871

    But it was always showing the dashboard/activities list page. I had kept OFSC instance opened in same browser another tab

    Regards,

    Sachin Rathod

     

     

  • Jared Peterson
    Activities and Resource labelsAnswered2
    Topic posted November 15, 2018 by Jared PetersonGreen Ribbon: 100+ Points, tagged Configuration 
    Title:
    Activities and Resource labels
    Summary:
    Hi I'm trying to change the terms Activities and Resources to something else i.e Appointments and Technicians
    Content:

    Does anyone know if this can be done?. The end users during testing are getting confused by and want the terms to match what they use in other systems. This would involve these terms to be displayed differently when they access the drop down fillters and also in the list view.