Field Service

Get Involved. Join the Conversation.

Posts

  • Antero Makinen
    Orders stuck in started status if forgotten, any fix for...Answered2
    Topic posted August 30, 2019 by Antero MakinenRed Ribbon: 250+ Points, tagged Configuration, Mobility / Mobile Apps 
    Title:
    Orders stuck in started status if forgotten, any fix for this?
    Content:

    Hi, 

    As probably many of you know, sometimes users forget to complete their activities and forget to deactivate their routes. Sometimes activities which are in "Started" get stuck if they are not suspended/completed before the Overnight work (in business rules) ends. Please see attached picture.

    Have anyone figured any way to suspend those activities automatically? Or to get a notification like "There is one activity in started status from yesterday"?

    Thanks!

    Version:
    19B
    Image:
  • Prashant Singh Bhadauria
    Update a custom property via set_property Message scenario8
    Topic posted January 2, 2019 by Prashant Singh BhadauriaGold Medal: 3,500+ Points 
    Title:
    Update a custom property via set_property Message scenario
    Summary:
    Updating the custom property which the change in Status of the Property
    Content:

    Hello Experts,

    I am currently trying to update the set_property and are currently facing error as the wrong configuration.

    Can someone share the correct format to update the system property and customer property via Message scenario?

    We are currently following the below steps for updation:

    1. Adding the Trigger: Not Done as per our current scenario.

    2. In Setting adding the Delivery Channel as Set Property.

    3. Adding the updated value of the property in the Patterns.

    For example: 

    Message Body :

    appt_number=12432

     

    Do let us know what should is the property methodology of updating the property via Message Scenario

  • Lara Figueiredo
    Native application plugin3
    Topic posted September 10, 2019 by Lara FigueiredoGreen Ribbon: 100+ Points 
    Title:
    Native application plugin
    Summary:
    We want to Open a native application that does not have an url
    Content:

    Hi all,

    We want to Open a native application that does not have an url in android or ios, is this possible?

    I can open an application such as google maps, and pass arguments, but this specific application does not have an url to be found on application settings. Any idea how could this be achieved?

    Thank you,

    Lara

    Version:
    19B
    Document:
  • Rene Sepulveda
    Copy property value from resource identity entity to...1
    Topic posted September 9, 2019 by Rene SepulvedaGreen Ribbon: 100+ Points, tagged Configuration 
    Title:
    Copy property value from resource identity entity to activity property
    Content:

    Dear, good afternoon, thank you can guide me or help me for the consultation I have:

    It is possible to create a property in the Activity entity and that it is updated from the identifier property of the technician corresponding to the
    resource entity, when routing has made the assignment.


    If possible, how should it be done?

    Thank you very much for your help ...

    My apologies for my bad English ...
    !!

    Version:
    Oracle Field Service Cloud 19B Service Update 16
  • Austin Keller
    Deprecated Legacy Manage Configuration Screen5
    Topic posted August 29, 2019 by Austin KellerRed Ribbon: 250+ Points, tagged Configuration 
    Title:
    Deprecated Legacy Manage Configuration Screen
    Summary:
    How can I confirm I am prepared for the loss of legacy manage configuration?
    Content:

    I have been trying to wrap my head around the deprecation of the legacy manage configuration screen.

    It seems to me that we have always configured the mobility screen in the application configuration and the web screen in the legacy manage.  Now I am trying to reconcile the settings for all of my users. Some section configurations are copied when updated in either (*), but how do I confirm that all my edits in manage are configured in the application screen?  How do I know what I am losing until Oracle makes the change to my test environment?  Has anyone else had these thoughts? I still do not understand how the entire manage screen can be deprecated. It seems that there are default screens configured in manage that are not available in application. Has anyone exported manage configuration and imported into application?

    Image:
  • ajinkya patil
    Routing didn't pick the WorkOrder1
    Topic posted August 30, 2019 by ajinkya patilRed Ribbon: 250+ Points 
    Title:
    Routing didn't pick the WorkOrder
    Summary:
    Routing didn't pick the WorkOrder even though there was technician available in the Gantt
    Content:

    Hi Guru's,

       We have an issue in the instance, where the routing didn't assign a workorder to a specific technician on a particular day. Let me explain to you in the details: 

    On Saturday (24/08/2019) TechA was available to take the workorder and TechA's Gantt was empty (it means TechA is ready to take an assignment). The routing plan didn't assign the WorkOrder to TechA, instead the Routing plan assigned the WorkOrder on Monday (26/08/2019) to TechB with the same features as TechA. {TechA=TechB).

    The question is why didn't the routing plan assign the workorder to TechA and it assigned the Workorder to TecB.

    Thank you.

    Regards,

    Ajinkya Patil

    Version:
    19B
  • Maruvada Manoj
    OFSC Demo Use Cases1
    Topic posted August 27, 2019 by Maruvada ManojSilver Medal: 2,000+ Points 
    Title:
    OFSC Demo Use Cases
    Summary:
    OFSC Demo Use Cases
    Content:

    Hello,

    Can anyone tell some of use cases in ofsc? One which im implementing is Integration Between OSC and OFSC. Likewise any such demo use cases with OFSC?

    Regards

  • Adam
    Error Message: Early Activiation Time Not Allowed1
    Topic posted August 26, 2019 by AdamSilver Medal: 2,000+ Points, tagged Configuration 
    Title:
    Error Message: Early Activiation Time Not Allowed
    Summary:
    Functional impacts of : Early Activiation Time Not Allowed
    Content:

    I want to understand the functional impacts of "Early Activiation Time Not Allowed" warning message. Last night user was trying to Start an activity around 11:50PM and got this error. How can we avoid this error message?

    Version:
    19B
  • ajinkya patil
    Search not possible in WorkZone1
    Topic posted August 19, 2019 by ajinkya patilRed Ribbon: 250+ Points, tagged API / Integration, Configuration, Resource Management 
    Title:
    Search not possible in WorkZone
    Summary:
    Search not possible in WorkZone with special character ( _ )
    Content:

    Hi All,

       Facing issues while searching workzone with special character like _ but if searched for a word we are able to get the results. This issue is occurring since it is been upgraded to 19C.

    Help appreciated.

    Thank you.

    Regards,

    Ajinkya Patil

  • Erlin Garcia
    modify the field content of an activity that is already...1
    Topic posted August 29, 2019 by Erlin GarciaBlue Ribbon: 750+ Points, tagged API / Integration, Capacity / Quota, Collaboration, Configuration, Dispatch Functionally, Mobility / Mobile Apps, Resource Management, Routing / Optimization 
    Title:
    modify the field content of an activity that is already started?
    Summary:
    modify the field content of an activity that is already started?
    Content:

    HI

     I have a query, is it possible to modify the field content of an activity that is already started?

    That is to say if the order was initiated, and through an API (for example) I can update the notes of the order (which is initiated)

    Thank you.