Field Service

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  • Graham Sawell
    Check out the new forms functionality - It's great11100%
    Topic posted April 26, 2019 by Graham SawellBlue Ribbon: 750+ Points, tagged API / Integration, Configuration, Mobility / Mobile Apps 
    Title:
    Check out the new forms functionality - It's great
    Summary:
    Quick overview of some of the things I've been playing with. Would be great to see what others have done!
    Content:

    If you haven't got stuck into the functionality of the new form logic that came with 19A yet, it's well worth it!

    Just finished up a small development for a client where I wanted to back out my custom plugin development and make full use of it, and it's worked flawlessly. The technicians are now able to draw, sketch, comment and generally enhance the data volume and quality of site data they capture without hardware or connectivity limitations.

    I re-purposed the signature capture as a 'sketch' pad for back-of-the-cigarette-packet drawing, and I love the new draw on photo feature, modelled by Toy Story 4 and my awe-struck daughter! With a small ICS integration, I was able to poll the subscription and move the valuable data into OSvC for > 90 day retention, and with a DBaaS replication to OAC we can even do sentiment and clustering analysis on the measurable data captured. Oracle Cloud has never felt more connected.

    Hopefully, we'll get some feature detection ML in OAC in the future and then who knows what we could do with all of those images!

    Attached some shots of it in action

    Image:
  • Mohana Gopal Selvam
    Start Activity from API3
    Topic posted October 23, 2019 by Mohana Gopal SelvamSilver Crown: 22,500+ Points, tagged API / Integration 
    Title:
    Start Activity from API
    Content:

    Hi,

    I have tried to update the status of the activities from postman. When I run the below one, customer name is modified, but status is not modified.

    {"status": "started", "customerName": "Bucket status Change"}

    1. Can we change status through API?

    2. Can we change the status of the activity when it is in Bucket?

    Thanks,

    Mohan

  • Antero Makinen
    Reset fields when activity starts5
    Topic posted November 23, 2018 by Antero MakinenBlue Ribbon: 750+ Points, tagged Configuration, Mobility / Mobile Apps 
    Title:
    Reset fields when activity starts
    Summary:
    Reset fields after starting activity which was suspended before
    Content:

    Hey everyone,

    We have a safety form that must be filled by technicians in Mobility in the beginning of every activity. But the issue is, that the form is already filled in activities that have been suspended before and then started again, because suspending makes a copy of the previous activity and that's why it remembers the information in the fields.

    Is there a way to reset these fields every time an activity is started? Or any way to reset fields after some action happens, so we would have empty safety form each time?

    Thanks,

    Antero

    Version:
    18C
  • Shailendra Vishwakarma
    Installation of material after sending validation of closure...
    Topic posted November 11, 2019 by Shailendra VishwakarmaGreen Ribbon: 100+ Points, tagged Configuration 
    Title:
    Installation of material after sending validation of closure Report
    Summary:
    Installation of material after sending validation of closure Report
    Content:

    is presented by the functional area in which they find locations with work orders where it is possible to install material after sending closure validation, when reviewing it is evidenced that this occurs when the same is worked parallel order with two different users, one is the technician user and the other is the dispatch supervisor user, it occurs while the property A_VALIDADOR_RESULT_CODE-code validating result in Sending is set in the manual_message step Step 2.B- Sending Validate Close. Video is attached where the situation is replicated.

     

    IS THERE ANY WAY FOR THAT PROPERTY TO BE SET IN LESS TIME, AS WE HAVE SEEN IT DOES IT IN 30 MINUTES, OR IF THERE IS ANOTHER WAY OF CONTROLLING THROUGH THE WEB INTERFACE EQUIPMENT IS NOT INSTALLED WHILE THE TECHNICIAN THIS MOBILE INTERFACE SENDING THE CLOSURE VALIDATION AND OBTAIN A CORRECT VALIDATION RESPONSE.

    Version:
    19C
  • Ashley McCormick
    Printing from OFSC
    Topic posted November 8, 2019 by Ashley McCormick, tagged API / Integration, Configuration, Dispatch Functionally, Mobility / Mobile Apps 
    Title:
    Printing from OFSC
    Summary:
    Looking to get feedback from customers that print, and how they are successfully getting OFSC data to the printed material.
    Content:

    I'm currently working on an OFSC implementation and as part of our delinquency process, my organization prints tags (4X8in) showing balance due for each customer in order for them to restore service.  We are a state-based organization that is required to print these tags- not printing is not an option.

    The implementer I'm working with hasn't worked with customers that print and referred me to this forum, along with some information to read for plug-in configuration.  We have been told the printing will function via a plug in, but I'm looking for some preliminary feedback. With as broad as OFSC is, there has to be folks that are printing.  We suspect we won't be able to print directly from the browser and we'll need a middle man application (like Bartender) to take the data from OFSC and put it into a 4x8in format.  

    If there is anyone out there that is printing information from OFSC?  What is your set up and experience with it?

    Version:
    OFSC Release 19D
  • Hardik Gupta
    Provider Not Specified- Integration of Oracle Service Cloud...1
    Topic last edited December 9, 2016 by Hardik GuptaGold Trophy: 10,000+ Points 
    Title:
    Provider Not Specified- Integration of Oracle Service Cloud and Field Service Cloud
    Content:

    Hi,

    I am doing an integration of service cloud and field service cloud. For this using the accelerator provided by Oracle. I have followed all the steps and while running in debug mode I have encountered the following error:

    {Oracle.RightNow.Toa.Client.InboundProxyService.ReportMessageElement}    Oracle.RightNow.Toa.Client.InboundProxyService.ReportMessageElement
            PropertyChanged    null    System.ComponentModel.PropertyChangedEventHandler
            code    "69124"    string
            codeField    "69124"    string
            description    "Queue is invalid: provider not specified"    string
            descriptionField    "Queue is invalid: provider not specified"    string
            result    "error"    string
            resultField    "error"    string
            @type    ""    string
            typeField    ""    string
     

    After trying multiple external Ids I am still getting this error.

    Also I noticed that the external ID value is null in the request. I am not able to figure out what is going wrong here!

    Thanks,

    Hardik Gupta

    Version:
    Service Cloud (Feb 2016), Oracle Field Service Cloud 16.8 (August 2016)
  • hansen li
    How to remove Repeating activity3
    Topic last edited October 25, 2019 by hansen liGreen Ribbon: 100+ Points, tagged Configuration, Resource Management 
    Title:
    How to remove Repeating activity
    Summary:
    How to remove Repeating activity
    Content:

    Does anyone know how to remove Repeating activity ?

    Seems like the End Date field is missing from the Work Order Details screen.See the attached screenshot

    The Field Service Cloud version we have is 19B

    Image:
  • Vi Giout
    Is there a way to delete inactive user sessions3
    Topic posted March 18, 2019 by Vi GioutBronze Medal: 1,250+ Points, tagged Configuration 
    Title:
    Is there a way to delete inactive user sessions
    Summary:
    Is there a way to delete inactive user sessions
    Content:

    We have a user which has performed several logins without having logout. Since then, each times the user tries to login again, a message is displayed that "maximum number of sessions exceeded" along with an option to "Delete the oldest user session and login". After checking that option it is possible to login.

    Apparently these sessions does not have a timeout, I understand that this comes from the setting of the default login policy we are using:

    I have tried to delete the browser cache in case this helps but this doesnt help and I understand that the sessions are kept in the server. I checked to see if there is an option to delete all sessions from the Users screen but didnt find anything. 

    Does anyone know how to handle this? 

    Image:
  • Neha Abhaynarayan
    Unable to view all assigned activites under Activity tab in...3
    Topic posted October 29, 2019 by Neha AbhaynarayanGreen Ribbon: 100+ Points, tagged Mobility / Mobile Apps 
    Title:
    Unable to view all assigned activites under Activity tab in Mobility
    Summary:
    Unable to view all assigned activites under Activity tab in Mobility
    Content:

    Hello Team,

    Kindly suggest...

    I can only view 1st activity at a time instead of all assigned Activities ( Pending, Completd etc...) in Mobility screen.

    I already set Mobile Activity Count = 5-10 under Options tab of Mobility

    How to view all activities at a time?

    Regards,

    Neha Singh

     

    Version:
    19C
  • Andres Herrera
    How can I associate a configured survey with a Message...1
    Topic posted October 28, 2019 by Andres HerreraGreen Ribbon: 100+ Points, tagged API / Integration, Configuration 
    Title:
    How can I associate a configured survey with a Message Scenario?
    Content:

    Regards,

    I need to send a sample configured in a message scenario associated with the closing of the work order, but in the scenario configuration screen when I select "Recipient = 'Customer', Method = 'External System'" the option to associate the It is created as worked in previous versions.

    Can you please help me understand what is happening, I have validated the documentation of the current version (https://docs.oracle.com/en/cloud/saas/field-service/19c/famsc/message-scenario-configuration-guide .pdf) and it hasn't changed at all and I reviewed the Release documents and I don't see any change in the Survey topic.

    Version:
    19C
    Image: