Field Service

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  • Madhumitha Thinakaran
    Assignment based on inventory parts1
    Topic posted June 17, 2019 by Madhumitha ThinakaranBlue Ribbon: 750+ Points, tagged Configuration, Inventory / Parts, Routing / Optimization 
    Title:
    Assignment based on inventory parts
    Content:
    Hi Gurus, Please state if this scenario can be done. If yes can anyone elaborate in how to do it. While creating a activity the manager will assign few parts to that activity. And when routing those activities to a technician, is it possible for the routing engine to analyze the technicians with the same parts and assign it to the technician. If those parts are not available in the technicians inventory the routing engine should not assign that activity.
  • Madhumitha Thinakaran
    Passing items from omc to ofsc
    Topic posted June 17, 2019 by Madhumitha ThinakaranBlue Ribbon: 750+ Points, tagged Configuration, Inventory / Parts 
    Title:
    Passing items from omc to ofsc
    Content:
    Hi Gurus, Can we integrate Oracle inventory cloud or Oracle maintenance cloud with field service application. Reason I am asking is , when the items are added in maintenance cloud those items has to be created as inventory part for that particular activity. Thanks, Madhu
  • Erlin Garcia
    Massive download of TOA imageAnswered3
    Topic posted June 14, 2019 by Erlin GarciaBlue Ribbon: 750+ Points, tagged API / Integration, Collaboration, Configuration, Learning / Statistics, Mobility / Mobile Apps, Resource Management 
    Title:
    Massive download of TOA image
    Summary:
    Massive download of TOA image
    Content:

    Good Morning, We have our client who needs to download massively the images that from mobile phones are taken by field technicians. This is possible ?? Thank you !

  • Zdenek Salava
    What is best way to download .zip Daily extract files?Answered3
    Topic last edited March 1, 2017 by Zdenek SalavaBlue Ribbon: 750+ Points 
    Title:
    What is best way to download .zip Daily extract files?
    Content:

    Hello,

    I would like to ask... What is best way to download .zip Daily extract files(REST API - OFSC) ?

    We need some automatic tool for downloading .zip Daily extract files which have size about 300MB.

    We tried to download files through by our middleware SAP PO. But we have problems with memory and the subsequent downfall of middleware(We are able to download only small files(max. 30MB) by SAP PO.)

    Probably SAP PO is not appropriatel. Do you have some experience which tool to use?

     

    Thank you for your help.

    Best regard

    Zdenek Salava 

     

    Version:
    OFSC 16.8 - REST API
  • Esteban Olivas
    Optimization Route without the bucket1
    Topic posted June 12, 2019 by Esteban OlivasRed Ribbon: 250+ Points 
    Title:
    Optimization Route without the bucket
    Summary:
    Can I use the optimization route without using the bucket?
    Content:

    Hi

    Currently all the activities are dropped in the agent. cause Routing hasn't been configured yet, but I was wondering if I can use the optimization route without using the bucket, I mean, I'll like to keep dropping the activities in the agent and not in the bucket. But Id' like to use the route optimization, is it possible?

    Regards

  • Esteban Olivas
    Reoptimization section5
    Topic posted June 10, 2019 by Esteban OlivasRed Ribbon: 250+ Points 
    Title:
    Reoptimization section
    Summary:
    Reoptimization section missing in Routing plan
    Content:

    Hi 

    I was at the routing plan configuration and I was looking for the reoptimization section but is not in the routing plan so I was wondering if I have to configure something in other section. I was looking at the documentation but the reoptimization section seems to be a default section.

    I'll attach a screenshot. 

    Image:
  • Adam
    Making workskills as readonly1
    Topic posted June 7, 2019 by AdamSilver Medal: 2,000+ Points, tagged Configuration 
    Title:
    Making workskills as readonly
    Summary:
    how to make workskills as readonly?
    Content:

    Is there a way to make workskills as readonly so that a user can see the workskills but should not be able to alter it?

    Thanks

    Version:
    19B
    Image:
  • Adam
    Implications of Overnight work settings in business rules3100%
    Topic posted May 30, 2019 by AdamSilver Medal: 2,000+ Points, tagged Configuration 
    Title:
    Implications of Overnight work settings in business rules
    Summary:
    what are the implications of Overnight work for setting value of 23 hours?
    Content:

    Our requirement is that technicians should be able to close/End their activities for next day if they forget. We want to use Overnight work functionality for this but I am not sure the implications of Overnight work. If I set 23 hours then what will be impacted? Oracle docs does not cover it much..

    Thanks

    Umer

  • Adam
    Default refresh rate2100%
    Topic posted June 6, 2019 by AdamSilver Medal: 2,000+ Points, tagged Configuration 
    Title:
    Default refresh rate
    Summary:
    Default refresh rate for all users
    Content:

    Please can I set default refresh rate for all the users or each user has to do it by his own? Please review attached screen shot. Currently i could not figure it out how to set refresh rate for all the available users in core manage. And what is the refresh rate for mobility application?

    Thanks

    Version:
    19B
    Image:
  • Maria Marinou
    Validation for File Types1
    Topic posted June 5, 2019 by Maria MarinouGreen Ribbon: 100+ Points 
    Title:
    Validation for File Types
    Summary:
    Validation for File Types
    Content:

    Hello all, 

    Does anyone know if there is a way where we can apply any kind of validation for File Types Properties? 

    Thank you in advance.