Field Service

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  • Madhumitha Thinakaran
    Routing3
    Topic posted January 11, 2019 by Madhumitha ThinakaranRed Ribbon: 250+ Points, tagged Configuration, Routing / Optimization 
    Title:
    Routing
    Content:

    Hi Gurus,

    Is it possible to give technician routing capability?

    Thanks,

    Madhu

  • Madhumitha Thinakaran
    Location visibility3
    Topic posted January 10, 2019 by Madhumitha ThinakaranRed Ribbon: 250+ Points, tagged Configuration, Dispatch Functionally, Mapping, Mobility / Mobile Apps, Resource Management 
    Title:
    Location visibility
    Content:

    Hi Gurus,

    Kindly let me know how to acheive this scenario.

    CEO of the company should be able to see the technician's location where they work as well as the manager where he is working. Now we are able to see the Technician location!

    I have given Supervisor priveledges to the manager, where the manager can see only his allocated bucket. But his location cannot be seen by CEO.

    How do we make Manager's current  location visible to the CEO.

    Thanks,

    Madhu

  • Erlin Garcia
    Suggestions to assign 50 orders daily.1100%
    Topic posted January 8, 2019 by Erlin GarciaGreen Ribbon: 100+ Points, tagged Collaboration, Configuration, Routing / Optimization 
    Title:
    Suggestions to assign 50 orders daily.
    Summary:
    Is there an order counter to enable?
    Content:

     

    Good afternoon, By business policies, the client needs to be assigned 50 orders daily to their technicians. Is there a kind of counter that we can enable ?. The general context is the following: A technician has to solve a maximum of 50 orders during the day (some can be canceled by different concepts) but you should always be able to finish 50 orders at the end of the day. Help me with your suggestions or recommendations please. Thank you.

  • ajinkya patil
    Issue with the virtual technicians when changing the photo1
    Topic posted January 7, 2019 by ajinkya patilRed Ribbon: 250+ Points, tagged Configuration, Resource Management 
    Title:
    Issue with the virtual technicians when changing the photo
    Summary:
    the photo of the virtual technician does not change
    Content:

    I have issue with the photo which are shown in the resource setting. Whenever the photo of technician's have been changed the same is not changed under the virtual technician. 

    For Eg: Photo of A is been changed but (VIRTUAL-1) A does not change it remains the same.

    Can anyone explain why does this happen ?

     

  • Kaviarasu K
    Automatically update custom field of next activity in the...1
    Topic posted January 5, 2019 by Kaviarasu K, tagged Configuration, Dispatch Functionally 
    Title:
    Automatically update custom field of next activity in the route once current activity status set to be completed
    Summary:
    Automatically update custom field of next activity in the route once current activity status set to be completed
    Content:
    Hi Experts, We have a requirement to update custom field status of the next activity in the tech route to 'dispatched' once the current activity set to be completed. We have tried to use 'activity is completed' launch condition message scenario and inner steps but don't see an option to identify the next activity in the resource route. Could you please help us with your comments to achieve the customer requirement. Any help would be appreciated. Best Regards, Kaviarasu
  • Adam
    Work Zones for Different Countries1
    Topic posted January 3, 2019 by AdamBlue Ribbon: 750+ Points, tagged Configuration 
    Title:
    Work Zones for Different Countries
    Summary:
    How to Map work zones to Countries
    Content:

    Our client is operating in two different countires (Canada / US). We have work zones for both the countries with zipcodes as key. Please can some expert explain how OFSC resolves these zipcodes for Canada and US as i did not tag the workzones with the country.

    Also, i can add multiple timezone in Display screen. How these timezone will be used for each work zone?

    Version:
    18D
  • Prashant Singh Bhadauria
    Update a custom property via set_property Message scenario3
    Topic posted January 2, 2019 by Prashant Singh BhadauriaGold Medal: 3,500+ Points 
    Title:
    Update a custom property via set_property Message scenario
    Summary:
    Updating the custom property which the change in Status of the Property
    Content:

    Hello Experts,

    I am currently trying to update the set_property and are currently facing error as the wrong configuration.

    Can someone share the correct format to update the system property and customer property via Message scenario?

    We are currently following the below steps for updation:

    1. Adding the Trigger: Not Done as per our current scenario.

    2. In Setting adding the Delivery Channel as Set Property.

    3. Adding the updated value of the property in the Patterns.

    For example: 

    Message Body :

    appt_number=12432

     

    Do let us know what should is the property methodology of updating the property via Message Scenario

  • Prashant Singh Bhadauria
    Changing field value based on a selected value4
    Topic posted January 2, 2019 by Prashant Singh BhadauriaGold Medal: 3,500+ Points, tagged Configuration 
    Title:
    Changing field value based on a selected value
    Summary:
    The Value of the Custom Property should change based on the status of the Activity
    Content:

    Hello Experts,

    We are currently working on a usecase which pertains to the changing the value of the custom property based on the status of the Activity.

    For Example:

    We have a custom property called Field_Records that holds enumeration value: Task created/Assigned, Task in progress and Assigned task not completed.

    If the status of the activity is Pending: Field_Record should display "Task created/Assigned"

    If the status of the activity is Started: Field_Record should display "Task in Progress"

    If the status of the activity is Not Done: Field_Record should display "task not completed"

    Do let us know if there is a possible way of achieving that. A workaround to the above scenario would also be helpful.

    Thanks & Regards,

    Prashant Singh Bhadauria

     

  • Adam
    Idea Submitted: Mass Activities for External Work
    Topic posted December 30, 2018 by AdamBlue Ribbon: 750+ Points, tagged Configuration 
    Title:
    Idea Submitted: Mass Activities for External Work
    Summary:
    Mass Activities for External Work and Creation in Bucket : Idea Submitted
    Content:

    Experts,

    I have submitted an idea for Mass Activities to be allowed for external work and to allow creation on Buckets.

    https://cloudcustomerconnect.oracle.com/posts/b6a8301c1c

    Please need support to up-vote.

    Thanks

    Version:
    18D
  • Adam
    Hosted Plugin Local Development Environment6
    Topic posted December 27, 2018 by AdamBlue Ribbon: 750+ Points, tagged Configuration, Mobility / Mobile Apps 
    Title:
    Hosted Plugin Local Development Environment
    Summary:
    How to setup Plugin local dev envirement
    Content:

    Please can someone guide about setting up local dev environment for the plugins? Currently to me the only way to write a code on notepade++ and then upload it on OFSC and test. But I hope this is not the only way.

    Version:
    18D