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  • Vassiliki Gioutlaki
    Set time using application screens1
    Topic posted Yesterday by Vassiliki GioutlakiRed Ribbon: 250+ Points, tagged Configuration, Dispatch Functionally, Mobility / Mobile Apps 
    Title:
    Set time using application screens
    Summary:
    Set time using application screens
    Content:

    Hello all! We are working with the new application screens for the dispatcher role.

    Has anyone found how users can edit route activation/deactivation times - activity start/end times etc? I am wondering if we have something misconfigured or if this is not possible when working with application screens.

    Version:
    19A
  • Marc ***
    Making an Inventory property available in Activity screen3
    Topic posted Yesterday by Marc ***Green Ribbon: 100+ Points, tagged Configuration, Inventory / Parts 
    Title:
    Making an Inventory property available in Activity screen
    Summary:
    Making an Inventory property available in Activity screen
    Content:

    In End activity form, we need to configure a default validation based on an Inventory property. For example in the End activity form a text line will display "Price not added" if a specific inventory.property is empty.

    The problem is inventory properties are not available in the End activity form. And in my case I cannot use a message step to pass the inventory property value to an activity property because there is no event triggered when the user adds a price in the inventory field.

    Version:
    19A with Service Update 8
  • Adam
    Creating Users in OFSC3
    Topic posted Yesterday by AdamBronze Medal: 1,250+ Points, tagged Configuration, Resource Management 
    Title:
    Creating Users in OFSC
    Summary:
    Users creation template for OFSC
    Content:

    Please can anyone share template for the user's setup which i can share to client to acquire users and their roles and responsibilites? 

    Thanks

    Version:
    19A
  • Ben Abbott
    Forcing 2 Decimal Places on a String Property in Mobility4100%
    Topic posted March 21, 2019 by Ben Abbott, tagged Configuration, Mobility / Mobile Apps 
    Title:
    Forcing 2 Decimal Places on a String Property in Mobility
    Summary:
    A field called "subtotal_markup_parts" has a regex configured, but the values are not constrained once the field is calculated
    Content:

    Hello,

    The customer has a string property called "Subtotal w/ Markup" [label = subtotal_markup_parts] which has a regex configured:
    /^(?!.{8,})\d{1,6}(\.\d{1,2})?$/

    The regex is supposed to force the value of this property to be limited to 2 decimal places, however it seems that since this property displays the calculation of two other properties, the regex doesn't work. See the below 3 screenshots:
     


    subtotal_markup_parts is configured as so =  subtotal_markup_parts.png
    name: Subtotal w/ Markup
    label: subtotal_markup_parts
    regex: /^(?!.{8,})\d{1,6}(\.\d{1,2})?$/

    It is configured in the display to show the value of the product of these two fields =   subtotal_end_activity_screen.png
    Default Value: (activity.subtotal_parts * activity.markup_parts)

    And then in the instance, we can see that the regex doesn't apply and that the property incorrectly shows 6 decimal places =  subtotal_mobility.png
    >> the value displays as 168.936375  when it should be 168.94

    Why doesn't the regex apply to a property that displays calculations? 
    Also I know that this property could use language expressions but there doesn't seem to be a way to for the limit of 2 decimal plays for a number - are there any other ways this might be accomplished?

    Version:
    19A (19.2.4)
    Document:
    subtotal_markup_parts.png (80KB)
    Document:
    subtotal_end_activity_screen.png (262KB)
    Document:
    subtotal_mobility.png (122KB)
  • Maria Marinou
    Inventory Message Placeholder for individual quantity1
    Topic posted March 20, 2019 by Maria Marinou, tagged API / Integration, Inventory / Parts 
    Title:
    Inventory Message Placeholder for individual quantity
    Summary:
    Inventory Message Placeholder for individual quantity
    Content:

    Hello all,

    Is there any available Inventory Message Placeholder for individual quantity ?  (except inventory_quantity)
    I see that when multiple installation are executed on the same activity, quantity is being calculated each time.


    Thanks in advance.

    Maria

  • Vassiliki Gioutlaki
    Using actions in Manage from Mobility for Dispatchers4
    Topic posted March 20, 2019 by Vassiliki GioutlakiRed Ribbon: 250+ Points, tagged Configuration, Dispatch Functionally, Mobility / Mobile Apps, Resource Management 
    Title:
    Using actions in Manage from Mobility for Dispatchers
    Summary:
    Using actions in Manage from Mobility for Dispatchers
    Content:

    We are trying to switch to using Mobility instead of Legacy Manage for Dispatchers since this is what is advised from Oracle regardless of the user type. I have some questions about the Manage screen since compared to the standard Dispatch Console, Manage seems to lack some possibilities:

    We have added actions such as activate route from the Resource hint configuration (this is the only place which it seems that can be configured in Manage). But the only things that we can still do from the Resource hint is use the resource info and resource route buttons.

    https://docs.oracle.com/en/cloud/saas/field-service/19a/famcu/working-with-time-view-in-mobility.html#c_aboutResourceHints

    So these actions are available for using them from the configuration but does not actually display? 

    Version:
    19A
  • Maria Marinou
    Inventory Quantity functionality
    Topic posted March 19, 2019 by Maria Marinou, tagged Inventory / Parts 
    Title:
    Inventory Quantity functionality
    Summary:
    when install message scenario is triggered twice for the same activity and same inventory item , quantity is being added
    Content:

    Hello OFSC experts, 

    I am facing an issue with field "quantity" . Any advice is welcome.

    For example: 

    1)Available items for a specific non-serialized inventory are 5. 

    2) Technician inserts 2. 

    3) Install message scenario is triggered with quantity 2

    4)At the same activity and same inventory, Technician installs another 1.

    5)Install message scenario is triggered with quantity 3 instead of 1.

    Actually, when install message scenario is triggered twice for the same activity and same inventory item , quantity is being added ( 2+1)

    Can you provide any solution for quantity value in order to work independently ?

    Regards, 
    Maria Marinou

    Version:
    19A
  • Vassiliki Gioutlaki
    Search activity using activity idAnswered4
    Topic posted March 18, 2019 by Vassiliki GioutlakiRed Ribbon: 250+ Points, tagged Configuration, Dispatch Functionally 
    Title:
    Search activity using activity id
    Summary:
    Search activity using activity id
    Content:

    We are setting up the activity search (from Business Rules) and we have noticed that it does not work with the activity id (aid). Otherwise the search is functional even with custom properties.I searched the documentation

    https://docs.oracle.com/en/cloud/saas/field-service/19a/faadu/configure-oracle-field-service-cloud.html#t_define_search_fields_for_core_manage

    https://docs.oracle.com/en/cloud/saas/field-service/19a/faaca/dispatcher-activities.html#t_searchforactivity

    and did not find any mention that it only works for certain fields or if it need some sort of extra configuration. Does anyone know how this works or can verify if that is not supported?

  • Vassiliki Gioutlaki
    Is there a way to delete inactive user sessions1
    Topic posted March 18, 2019 by Vassiliki GioutlakiRed Ribbon: 250+ Points, tagged Configuration 
    Title:
    Is there a way to delete inactive user sessions
    Summary:
    Is there a way to delete inactive user sessions
    Content:

    We have a user which has performed several logins without having logout. Since then, each times the user tries to login again, a message is displayed that "maximum number of sessions exceeded" along with an option to "Delete the oldest user session and login". After checking that option it is possible to login.

    Apparently these sessions does not have a timeout, I understand that this comes from the setting of the default login policy we are using:

    Relogin timeout
    This change will cause expiration of user sessions.    		  minutes

    I have tried to delete the browser cache in case this helps but this doesnt help and I understand that the sessions are kept in the server. I checked to see if there is an option to delete all sessions from the Users screen but didnt find anything. 

    Does anyone know how to handle this? 

    Image:
  • DL
    Custom Forms Actions1
    Topic posted March 14, 2019 by DL, tagged Configuration, Dispatch Functionally, Mobility / Mobile Apps 
    Title:
    Custom Forms Actions
    Summary:
    Add Action on Custom Form
    Content:

    Hello,

    I am trying to figured out if is it possible to Submit a Custom Form 1, and then opens a Custom Form 2. I need to create a workflow between 2 Custom Form  without reopen the inicial Screen, like Activity Details > Custom Form 1 > Custom Form 2

     

    Thank you

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