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  • Chris Phillips
    Using Teamwork for Part Day
    Topic posted December 10, 2019 by Chris PhillipsSilver Medal: 2,000+ Points, tagged Configuration, Dispatch Functionally, Resource Management, Routing / Optimization 
    Title:
    Using Teamwork for Part Day
    Summary:
    How to configure resources to change teams part way through the day
    Content:

    In our organisation, we have resources who work together as teams. Generally these team assignments will be the same during the working day, but there are some use cases where team assignments can change part way through the day. 

    We have been looking to utilise Teamwork functionality as a way to achieve this, however we have found a fundamental limitation with Teamwork which i wanted to share, and discuss to see if other customers have similar use cases and any suggestions on how to achieve the desired outcome.

    When we assign teamwork activities, we can specify a duration of the activity. However, OFSC logic does not pay attention to this duration in terms of the sharing of skills. In a test that i've conducted (see attachment for details), i assigned one resource as an assistant for the first half of the day, and another assistant with a different skill for the 2nd half of the day. OFSC doesn't seem to recognise that the assistants are only assisting for part of the day and assumes their skill contributions are available all day. This fundamentally does not support our use case.

     

    Does anybody else have similar scenarios? If so, what have you done to achieve them?

    Version:
    19D
    Document:
    Part Day Team Work.docx (31KB)
  • Diana Cunha
    Upload shapefile that is stored in local host
    Topic posted December 2, 2019 by Diana CunhaRed Ribbon: 250+ Points, tagged API / Integration, Dispatch Functionally, Mapping 
    Title:
    Upload shapefile that is stored in local host
    Summary:
    Upload shapefile not accessible from a public network
    Content:

    Hi

    Is is possible to upload a shapefile that is stored locally in my laptop? 

    From documentation it seems it is only possible to upload shapefiles that are accessible over HTTPS protocol over a public network. The wish is to keep these files not public.

     

    Regards,

    Diana Cunha

    Version:
    19D SU2
  • DHANAPAL GOWDA
    Custom inventory properties not available to message...
    Topic posted November 20, 2019 by DHANAPAL GOWDARed Ribbon: 250+ Points, tagged Inventory / Parts 
    Title:
    Custom inventory properties not available to message scenario on inventory deinstalled event
    Summary:
    Custom inventory properties not available to message scenario on inventory deinstalled launch condition
    Content:

    We have a message scenario configured to Inventory is Deinstalled launch condition, where we need to pass some inventory custom properties like  I_SUBINVENTORY_CODE,I_SUBINVENTORY to external application. When we push resource inventory to OFSC from external system we pass values to above custom properties only.

     

    Within message scenario body when we use these properties system does not return any value but when we use A_SUBINVENTORY_CODE,A_SUBINVENTORY properties the values in I_SUBINVENTORY_CODE,I_SUBINVENTORY are returned. Unable to understand this behavior, did anybody face the same issue? or could anybody plz help me understand how is this possible?

    Version:
    18c
  • DHANAPAL GOWDA
    None of the resource API's return "email"...Answered4
    Topic posted November 20, 2019 by DHANAPAL GOWDARed Ribbon: 250+ Points, tagged API / Integration 
    Title:
    None of the resource API's return "email" field in the response
    Summary:
    19c Resource management API's does not return resource email address
    Content:

    Hi All, We observed that none of the 19c version Resource Management Rest API's return the resource email field in the response. We have custom Tech2Tech transfer functionality where we get the recipient email address in OFSC using Rest APi and pass it on to external system within the plugin. Now it is broken and also there are many other functionalities driven by email address and all are broken. 

    May I know why this change has been made to the API's and now how to get resource email. Added email field to Resource Management section with read/write permission in Configuration=>Application but no luck.

     

    Thanks,

    Dhanapal

  • DHANAPAL GOWDA
    Unable to customize Resource inventory form4
    Topic posted November 18, 2019 by DHANAPAL GOWDARed Ribbon: 250+ Points 
    Title:
    Unable to customize Resource inventory form
    Summary:
    Unable to remove/add properties to resource inventory form in legacy
    Content:

    Hi Team, I dont see the resource inventory form in LegacyManage screen configuration to add or remove columns displayed. Is there anyway to customize it? Under Legacy Manage screen configuration we do only have Resource Info context.

    Version:
    19c
  • DHANAPAL GOWDA
    How to sort technicians list display in Move Activity...2
    Topic posted November 18, 2019 by DHANAPAL GOWDARed Ribbon: 250+ Points, tagged Mobility / Mobile Apps 
    Title:
    How to sort technicians list display in Move Activity operation
    Summary:
    In Move Activity function the technicians are not listed in any order, is there a way to sort the list?
    Content:

    Hi All, As technicians displayed during Activity Move operation are not sorted, displayed randomly. We have a requirement to sort them by last name, is there a seeded way to do so if not how can we achieve this please. Please see the attached for reference.

    Version:
    19c
    Image:
  • DHANAPAL GOWDA
    How to add custom properties to User Options9
    Topic posted November 18, 2019 by DHANAPAL GOWDARed Ribbon: 250+ Points, tagged API / Integration 
    Title:
    How to add custom properties to User Options
    Summary:
    Wanted to add custom security fields to User Options form for tech to maintain, but unable to
    Content:

    Hi Team, There is a requirement to provide flexibility for tech's to maintain credentials for a third party application which tech can access from Mobility. Planning to define two user properties and add them to User Options window. But the properties added are not visible in the User Options visual editor form. May I know if any additional setup to be done to make them visible to the form please. 

  • DHANAPAL GOWDA
    Documentation on standard actions like...2
    Topic posted November 17, 2019 by DHANAPAL GOWDARed Ribbon: 250+ Points, tagged API / Integration 
    Title:
    Documentation on standard actions like add_deinstall_inventory etc
    Summary:
    Documentation on standard actions like list_inventories and list_inventories etc
    Content:

    Hello Experts, Trying to find if there is any documentation for standard actions available like add_deinstall_inventory, add_deinstall_inventory_started, list_inventories, list_queue_inventories etc. COuld you share if anybody know please.

    Version:
    19c
  • Shailendra Vishwakarma
    Installation of material after sending validation of closure...
    Topic posted November 11, 2019 by Shailendra VishwakarmaGreen Ribbon: 100+ Points, tagged Configuration 
    Title:
    Installation of material after sending validation of closure Report
    Summary:
    Installation of material after sending validation of closure Report
    Content:

    is presented by the functional area in which they find locations with work orders where it is possible to install material after sending closure validation, when reviewing it is evidenced that this occurs when the same is worked parallel order with two different users, one is the technician user and the other is the dispatch supervisor user, it occurs while the property A_VALIDADOR_RESULT_CODE-code validating result in Sending is set in the manual_message step Step 2.B- Sending Validate Close. Video is attached where the situation is replicated.

     

    IS THERE ANY WAY FOR THAT PROPERTY TO BE SET IN LESS TIME, AS WE HAVE SEEN IT DOES IT IN 30 MINUTES, OR IF THERE IS ANOTHER WAY OF CONTROLLING THROUGH THE WEB INTERFACE EQUIPMENT IS NOT INSTALLED WHILE THE TECHNICIAN THIS MOBILE INTERFACE SENDING THE CLOSURE VALIDATION AND OBTAIN A CORRECT VALIDATION RESPONSE.

    Version:
    19C
  • Ashley McCormick
    Printing from OFSC
    Topic posted November 8, 2019 by Ashley McCormick, tagged API / Integration, Configuration, Dispatch Functionally, Mobility / Mobile Apps 
    Title:
    Printing from OFSC
    Summary:
    Looking to get feedback from customers that print, and how they are successfully getting OFSC data to the printed material.
    Content:

    I'm currently working on an OFSC implementation and as part of our delinquency process, my organization prints tags (4X8in) showing balance due for each customer in order for them to restore service.  We are a state-based organization that is required to print these tags- not printing is not an option.

    The implementer I'm working with hasn't worked with customers that print and referred me to this forum, along with some information to read for plug-in configuration.  We have been told the printing will function via a plug in, but I'm looking for some preliminary feedback. With as broad as OFSC is, there has to be folks that are printing.  We suspect we won't be able to print directly from the browser and we'll need a middle man application (like Bartender) to take the data from OFSC and put it into a 4x8in format.  

    If there is anyone out there that is printing information from OFSC?  What is your set up and experience with it?

    Version:
    OFSC Release 19D

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