Field Service

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  • Mohana Gopal Selvam
    Enable APIAnswered10100%
    Topic posted October 21, 2019 by Mohana Gopal SelvamSilver Crown: 22,500+ Points 
    Title:
    Enable API
    Content:

    Hi,

    I have enabled the APIs in Configuration - Application. But I got the below error. Do I need to enable any other services?

    {
    "type": "http://www.w3.org/Protocols/rfc2616/rfc2616-sec10.html#sec10.4.4",
    "title": "Forbidden",
    "status": "403",
    "detail": "Authentication was provided, but the authenticated user is not permitted to perform the requested operation."
    }
     
    Thanks,
    Mohan
    Version:
    19C
    Image:
  • Mohana Gopal Selvam
    There are no resolved addresses in the routeAnswered2100%
    Topic posted October 21, 2019 by Mohana Gopal SelvamSilver Crown: 22,500+ Points, tagged Configuration 
    Title:
    There are no resolved addresses in the route
    Content:

    Hi,

    I have set some data in Address to show the map in Core Manage - Activity Screen. But I got the below message. In mobility also the location is not flagged. This is Dubai Customer. Do we need to enable anything?

    There are no resolved addresses in the route

    Image:
  • Mohana Gopal Selvam
    Routing / Dispatch not visibleAnswered1100%
    Topic posted October 13, 2019 by Mohana Gopal SelvamSilver Crown: 22,500+ Points, tagged Configuration, Dispatch Functionally, Routing / Optimization 
    Title:
    Routing / Dispatch not visible
    Content:

    Hi,

    I have setup the Visibility in User Types screen for Routing since by default is not there. Still it is not visible and I am using admin user. Do we need to setup anything other than visibility to view the Routing? Dispatch also not visible. 

    Thanks,

    Mohan

    Version:
    19C Enterprise Edition
  • Neha Abhaynarayan
    Unable to view all assigned activites under Activity tab in...3
    Topic posted October 29, 2019 by Neha AbhaynarayanGreen Ribbon: 100+ Points, tagged Mobility / Mobile Apps 
    Title:
    Unable to view all assigned activites under Activity tab in Mobility
    Summary:
    Unable to view all assigned activites under Activity tab in Mobility
    Content:

    Hello Team,

    Kindly suggest...

    I can only view 1st activity at a time instead of all assigned Activities ( Pending, Completd etc...) in Mobility screen.

    I already set Mobile Activity Count = 5-10 under Options tab of Mobility

    How to view all activities at a time?

    Regards,

    Neha Singh

     

    Version:
    19C
  • Austin Keller
    Activity Event Filter Expression
    Topic posted October 29, 2019 by Austin KellerRed Ribbon: 250+ Points, tagged API / Integration 
    Title:
    Activity Event Filter Expression
    Summary:
    Filter subscription activity events by userType
    Content:

    Our client wants to monitor activity events for specific userTypes (like callcenter and servicecenter)

    Can we use the userType as a filter for activity type events?

    The below subscription was created successfully, but am unable to pull results.  If I remove the filter expression, I pull results for all users.

     

    {"subscriptionConfig": [{"events" : ["activityCreated","activityUpdated","activityCanceled","activityDeleted","activityMoved"],
                            "filterExpression" : "(user.userType IN ['callcenter'])"}]}

     

  • Mohan Raj
    Assigning the activity based on lat and long details
    Topic posted October 29, 2019 by Mohan RajGreen Ribbon: 100+ Points, tagged API / Integration, Configuration, Dispatch Functionally, Resource Management, Routing / Optimization 
    Title:
    Assigning the activity based on lat and long details
    Content:

    Hi Gurus,

    We are trying to assign activity to the technician's inventory nearby location rather than assigning based on customer location. My one of the option is to push lat and long details of the the inventory location. Will that be helpful for routing that that activity to the technician who are nearby that coordinates.

    If any, can someone suggest idea to achevie this solution.

    Thanks,

    Madhu

  • Andres Herrera
    How can I associate a configured survey with a Message...2
    Topic posted October 28, 2019 by Andres HerreraGreen Ribbon: 100+ Points, tagged API / Integration, Configuration 
    Title:
    How can I associate a configured survey with a Message Scenario?
    Content:

    Regards,

    I need to send a sample configured in a message scenario associated with the closing of the work order, but in the scenario configuration screen when I select "Recipient = 'Customer', Method = 'External System'" the option to associate the It is created as worked in previous versions.

    Can you please help me understand what is happening, I have validated the documentation of the current version (https://docs.oracle.com/en/cloud/saas/field-service/19c/famsc/message-scenario-configuration-guide .pdf) and it hasn't changed at all and I reviewed the Release documents and I don't see any change in the Survey topic.

    Version:
    19C
    Image:
  • Prashant Singh Bhadauria
    OFSC Triggers
    Topic posted October 27, 2019 by Prashant Singh BhadauriaGold Medal: 3,500+ Points 
    Title:
    OFSC Triggers
    Summary:
    Field Service Trigger Information: Activity Delayed and Activity Prior Updates
    Content:

    Hello Experts,

    I am working on use-case based on triggers that cover the following Scenario:

    1. Prior updates on the activities that are about to be delayed.

    Example: If the resource is currently performing a task at 8 AM and the job gets extended. Based on that the task at 4 PM will get delayed (Activity might get delayed error message being displayed in time view). The updates should be sent to the dispatcher informing the Activity at 4 PM will get delayed.

    2. Prior updates on Second Activity when the prior Activity has been completed.

    Example: We have two activities assigned to the resources.

    Activity A: Position in Route 1

    Activity B: Position in Route 2

    When the resource completes the Activity A, the Field Service should send an update about Activity B. The Information should contain the message ' The Field Service Personal is arriving at your Location'

    Please let me know if the given use cases are feasible.

     

    Thanks in Advance.

    Regards,

    Prashant Singh Bhadauria

     

     

  • hansen li
    How to remove Repeating activity4
    Topic posted October 25, 2019 by hansen liGreen Ribbon: 100+ Points, tagged Configuration, Resource Management 
    Title:
    How to remove Repeating activity
    Summary:
    How to remove Repeating activity
    Content:

    Does anyone know how to remove Repeating activity ?

    Seems like the End Date field is missing from the Work Order Details screen.See the attached screenshot

    The Field Service Cloud version we have is 19B

    Image:
  • Rene Sepulveda
    Format change in service_window_start property (OFSC...
    Topic posted October 25, 2019 by Rene SepulvedaGreen Ribbon: 100+ Points, tagged API / Integration 
    Title:
    Format change in service_window_start property (OFSC 19C)
    Summary:
    Format changed in property
    Content:

    Dear, good afternoon, I need help from the experts ... for 5 days that the extraction process via api rest presents me with an error in the vtr_activity_details file, since the service_window_start field must have a time format (hh:ss) today I have a numerical value, I could not find where to change the format of this property, so I would appreciate your help, thank you very much .. !!

    Version:
    OFSC 19C
    Image: