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Hi,
I have enabled the APIs in Configuration - Application. But I got the below error. Do I need to enable any other services?
Hi,
I have set some data in Address to show the map in Core Manage - Activity Screen. But I got the below message. In mobility also the location is not flagged. This is Dubai Customer. Do we need to enable anything?
There are no resolved addresses in the route
Hi,
I have setup the Visibility in User Types screen for Routing since by default is not there. Still it is not visible and I am using admin user. Do we need to setup anything other than visibility to view the Routing? Dispatch also not visible.
Thanks,
Mohan
Hello Team,
Kindly suggest...
I can only view 1st activity at a time instead of all assigned Activities ( Pending, Completd etc...) in Mobility screen.
I already set Mobile Activity Count = 5-10 under Options tab of Mobility
How to view all activities at a time?
Regards,
Neha Singh
Our client wants to monitor activity events for specific userTypes (like callcenter and servicecenter)
Can we use the userType as a filter for activity type events?
The below subscription was created successfully, but am unable to pull results. If I remove the filter expression, I pull results for all users.
{"subscriptionConfig": [{"events" : ["activityCreated","activityUpdated","activityCanceled","activityDeleted","activityMoved"],
"filterExpression" : "(user.userType IN ['callcenter'])"}]}
Hi Gurus,
We are trying to assign activity to the technician's inventory nearby location rather than assigning based on customer location. My one of the option is to push lat and long details of the the inventory location. Will that be helpful for routing that that activity to the technician who are nearby that coordinates.
If any, can someone suggest idea to achevie this solution.
Thanks,
Madhu
Regards,
I need to send a sample configured in a message scenario associated with the closing of the work order, but in the scenario configuration screen when I select "Recipient = 'Customer', Method = 'External System'" the option to associate the It is created as worked in previous versions.
Can you please help me understand what is happening, I have validated the documentation of the current version (https://docs.oracle.com/en/cloud/saas/field-service/19c/famsc/message-scenario-configuration-guide .pdf) and it hasn't changed at all and I reviewed the Release documents and I don't see any change in the Survey topic.
Hello Experts,
I am working on use-case based on triggers that cover the following Scenario:
Example: If the resource is currently performing a task at 8 AM and the job gets extended. Based on that the task at 4 PM will get delayed (Activity might get delayed error message being displayed in time view). The updates should be sent to the dispatcher informing the Activity at 4 PM will get delayed.
Example: We have two activities assigned to the resources.
Activity A: Position in Route 1
Activity B: Position in Route 2
When the resource completes the Activity A, the Field Service should send an update about Activity B. The Information should contain the message ' The Field Service Personal is arriving at your Location'
Please let me know if the given use cases are feasible.
Thanks in Advance.
Regards,
Prashant Singh Bhadauria
Does anyone know how to remove Repeating activity ?
Seems like the End Date field is missing from the Work Order Details screen.See the attached screenshot
The Field Service Cloud version we have is 19B
Dear, good afternoon, I need help from the experts ... for 5 days that the extraction process via api rest presents me with an error in the vtr_activity_details file, since the service_window_start field must have a time format (hh:ss) today I have a numerical value, I could not find where to change the format of this property, so I would appreciate your help, thank you very much .. !!