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  • Erlin Garcia
    move orders so that they are not considered by routingAnswered1100%
    Topic posted July 29, 2019 by Erlin GarciaBronze Medal: 1,250+ Points, tagged API / Integration, Capacity / Quota, Collaboration, Configuration, Dashboard / Reporting, Dispatch Functionally, Mapping, Mobility / Mobile Apps, Resource Management, Routing / Optimization 
    Title:
    move orders so that they are not considered by routing
    Summary:
    It will be possible to move orders to a type of resource that routing does not consider.
    Content:

    Our client handles suspended orders that can go several days without attending.

    We need to be able to separate these orders from their original buckets and pass them to another one called "suspended" or something similar without routing taking these orders into account.

    They are currently handled in a bucket but, routing when considered, it obviously routes them again.

    The client needs to be able to locate in some type of resource the orders that are suspended and that are not routed by the system. They will manually locate them in the corresponding technician.

    This is possible ?? Is there any alternative?

    Thank you.

  • Adam
    Deleting Resource Tree3
    Topic posted July 29, 2019 by AdamSilver Medal: 2,000+ Points, tagged API / Integration, Configuration 
    Title:
    Deleting Resource Tree
    Summary:
    Is there a way to Delete resource Tree
    Content:

    We have migrated our build from Dev env to Test env. As it was dev env so there are lots of resources in our Resource Tree which are created for Testing purpose only and now in Test env we will be creating more. Our client does not want these test/fake resources to be moved to Production evn. Is there a way to avoid this?

    Thanks

    Version:
    19B