Field Service

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  • Adam
    IOS/Android application Cache Management2
    Topic posted April 29, 2019 by AdamSilver Medal: 2,000+ Points, tagged Configuration 
    Title:
    IOS/Android application Cache Management
    Summary:
    How cache is managed on IOS/Android applications?
    Content:

    Please can anyone guide how the cache is managed for IOS/Android mobility apps? If I take a picture and attach it with a mobility form then it will stay in the cache or removed after sync? And how it works with the browser?

    Thanks

    Version:
    19A
  • Madhumitha Thinakaran
    inventory Sync2
    Topic posted April 29, 2019 by Madhumitha ThinakaranBlue Ribbon: 750+ Points 
    Title:
    inventory Sync
    Content:

    Hi Gurus,

    With the given Inventory REST API, can we have a sync of Inventory Items from Oracle Inventory cloud( Manual uploaded) and Oracle Field service Cloud. 

    Thanks,

    Madhu

  • Graham Sawell
    Check out the new forms functionality - It's great10100%
    Topic posted April 26, 2019 by Graham SawellBlue Ribbon: 750+ Points, tagged API / Integration, Configuration, Mobility / Mobile Apps 
    Title:
    Check out the new forms functionality - It's great
    Summary:
    Quick overview of some of the things I've been playing with. Would be great to see what others have done!
    Content:

    If you haven't got stuck into the functionality of the new form logic that came with 19A yet, it's well worth it!

    Just finished up a small development for a client where I wanted to back out my custom plugin development and make full use of it, and it's worked flawlessly. The technicians are now able to draw, sketch, comment and generally enhance the data volume and quality of site data they capture without hardware or connectivity limitations.

    I re-purposed the signature capture as a 'sketch' pad for back-of-the-cigarette-packet drawing, and I love the new draw on photo feature, modelled by Toy Story 4 and my awe-struck daughter! With a small ICS integration, I was able to poll the subscription and move the valuable data into OSvC for > 90 day retention, and with a DBaaS replication to OAC we can even do sentiment and clustering analysis on the measurable data captured. Oracle Cloud has never felt more connected.

    Hopefully, we'll get some feature detection ML in OAC in the future and then who knows what we could do with all of those images!

    Attached some shots of it in action

    Image:
  • Adam
    Mobility forms tabs coloring to show if they are filled out1
    Topic posted April 24, 2019 by AdamSilver Medal: 2,000+ Points, tagged Mobility / Mobile Apps 
    Title:
    Mobility forms tabs coloring to show if they are filled out
    Summary:
    Mobility forms tabs coloring to show if they are filled out
    Content:

    We have multiple tabs in a form and some of the tabs our technicians will be filling and some of them will be left as blank. Is there any way to highlight the tabs which get filled?

     

     

    Version:
    19A
    Image:
  • Adam
    Restricting field technician to not edit resource info1
    Topic posted April 24, 2019 by AdamSilver Medal: 2,000+ Points, tagged Configuration, Mobility / Mobile Apps 
    Title:
    Restricting field technician to not edit resource info
    Summary:
    how to restrict field technician to not modify user and work skills
    Content:

    How can i restrict my field technician to not modify its user details, calendar info and work skills etc?

    Thanks

     

    Version:
    19A
    Image:
  • Adam
    Hiding Maps form mobility landing page2
    Topic posted April 24, 2019 by AdamSilver Medal: 2,000+ Points, tagged Configuration 
    Title:
    Hiding Maps form mobility landing page
    Summary:
    How can i hide Maps section from the mobility landing page
    Content:

    Please can i know how can i hide Maps section from the Mobility landing page?

    Thanks

     

    Version:
    19A
    Image:
  • Chris Phillips
    Routing linked activities in different buckets1
    Topic posted April 22, 2019 by Chris PhillipsSilver Medal: 2,000+ Points, tagged Routing / Optimization 
    Title:
    Routing linked activities in different buckets
    Summary:
    How to automate scheduling of linked activities in different buckets
    Content:

    Hello all,

    I'd like to reach out to the OFSC community for ideas/suggestions regarding routing linked activities. I am currently working to implement OFSC to a new area within our business. As part of their process, there are linked dependencies where activities must be done either at the same time as one another, or for one to start after an interval of when the other has finished. Typically we'd achieve this through link templates. The challenge we currently have however, is that these activities are across different business teams who are defined as separate buckets in our resource tree. 

    My understand is that routing will only consider the activities in the routing bucket when it runs.

    Currently we will have Activity A linked to Activity B

    Activity A is in Bucket A, and Activity B is in bucket B. Ideally we would want to be able to run routing on either bucket, and for OFSC to identify the links between the two and route both activites, regardless of the bucket they are in. I believe this is not possible with current functionality. 

    Other than creating a routing bucket at a higher level within the resource tree and having all activities being created in this bucket, does anybody on this forum have any suggests on how we might be able to achieve this?

     

    Kind Regards

    Chris

  • Adam
    Allowing 'Cancel' conditionalAnswered1
    Topic posted April 16, 2019 by AdamSilver Medal: 2,000+ Points, tagged Configuration 
    Title:
    Allowing 'Cancel' conditional
    Summary:
    Allowing 'Cancel' activity option to specific users based on visibility rule
    Content:

    Please can we allow cancelling of activities based on conditions? Our requirement is to allow canceling of activities to the users who have created them and other user's cannot cancel them? Please can we achieve this?

    Thanks

    Version:
    19A
  • Madhumitha Thinakaran
    Integrating attachement6
    Topic posted April 16, 2019 by Madhumitha ThinakaranBlue Ribbon: 750+ Points, tagged API / Integration, Routing / Optimization 
    Title:
    Integrating attachement
    Content:

    Hi Gurus,

    Can we add multiple attachment while creating an activity or while technician updating an activity. 

    And also can we pass the attachment to a source system?

    Thanks,

    Madhu 

     

  • Antero Makinen
    Resource name in activity details & search function4
    Topic posted April 15, 2019 by Antero MakinenBlue Ribbon: 750+ Points, tagged Configuration 
    Title:
    Resource name in activity details & search function
    Summary:
    Looking for a field, which would include bucket's or technician's name to provide quick information where activity is
    Content:

    Hello, 

    I'm looking for a field, that would include the name of the resource (bucket or technician) which has the activity in. We are using the new Core App. In old legacy manage, the resource was shown in parentheses, for example "Activity Details (John The Technician)" when we opened the activity. (See attached image for example).

    I would like to get that information to activity details page so when dispatcher's open activities, they could easily see who has it. Also I'd like to add this field to the search function, so we wouldn't even have to open the activity to see who has that activity in their bucket. I tried "resource.pname" but it's only for the users name who is logged in, and not the resources name which has the activity in. Also, not all these fields are available in the activity configuration because it only includes activity type properties and not resource type properties.

    If there's no field for that, I can post a suggestion to IdeaLab, because I think this is quite important information for users and it should be there to provide better user experience.

    Hopefully I clarified my issue clearly enough. Thanks! :)

    Version:
    19A
    Image: