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  • Madhumitha Thinakaran
    Integrating attachement6
    Topic posted April 16, 2019 by Madhumitha ThinakaranBlue Ribbon: 750+ Points, tagged API / Integration, Routing / Optimization 
    Title:
    Integrating attachement
    Content:

    Hi Gurus,

    Can we add multiple attachment while creating an activity or while technician updating an activity. 

    And also can we pass the attachment to a source system?

    Thanks,

    Madhu 

     

  • Chris Phillips
    Routing linked activities in different buckets1
    Topic posted April 22, 2019 by Chris PhillipsSilver Medal: 2,000+ Points, tagged Routing / Optimization 
    Title:
    Routing linked activities in different buckets
    Summary:
    How to automate scheduling of linked activities in different buckets
    Content:

    Hello all,

    I'd like to reach out to the OFSC community for ideas/suggestions regarding routing linked activities. I am currently working to implement OFSC to a new area within our business. As part of their process, there are linked dependencies where activities must be done either at the same time as one another, or for one to start after an interval of when the other has finished. Typically we'd achieve this through link templates. The challenge we currently have however, is that these activities are across different business teams who are defined as separate buckets in our resource tree. 

    My understand is that routing will only consider the activities in the routing bucket when it runs.

    Currently we will have Activity A linked to Activity B

    Activity A is in Bucket A, and Activity B is in bucket B. Ideally we would want to be able to run routing on either bucket, and for OFSC to identify the links between the two and route both activites, regardless of the bucket they are in. I believe this is not possible with current functionality. 

    Other than creating a routing bucket at a higher level within the resource tree and having all activities being created in this bucket, does anybody on this forum have any suggests on how we might be able to achieve this?

     

    Kind Regards

    Chris

  • Johnny Barton
    Only order activities by Service Window
    Topic posted April 9, 2019 by Johnny BartonRed Ribbon: 250+ Points, tagged Configuration, Dispatch Functionally, Mobility / Mobile Apps, Routing / Optimization 
    Title:
    Only order activities by Service Window
    Summary:
    How can we configure OFSC to only order appointments based upon the service window?
    Content:

    Hi OFSC brains!

    I've been doing a proof of concept in one of our offices and the one area where we seem to be tripping up is the ordering of appointments - we are adding quite a lot manually still as workers need to be add sessions that aren't booked programatically and as we have clients coming to our buildings we are using small 5 minute service windows to signify the start.

    This works fine in most cases - the problem we are having is with the "Position in Route" where some sessions seem to be automatically placed at the start or end of the day. This seems to be when the day is otherwise empty so there is no option of before or after another activity.

    I have tried removing the drop down altogether on the recommendation of support and scoured he documentation all to no avail. Any top tips to action what should essentially be an OOTB config gratefully received.

    Any way of auto setting the end of the Service Window based upon a single time entry would also be a win!

    Thanks, Johnny

    Version:
    19A
  • Madhumitha Thinakaran
    Baseline setting in routing1
    Topic posted April 4, 2019 by Madhumitha ThinakaranBlue Ribbon: 750+ Points, tagged Routing / Optimization 
    Title:
    Baseline setting in routing
    Content:

    Hi Gurus,

    In routing baseline setting, what ever values put in the savings is always negative. How to make the savings positive?

    Can anyone share your tips or what could be done to make values positive.

    Thanks,

    Madhu

  • Gaston van de Weijer
    AutoRouting: limit resource time1
    Topic posted April 2, 2019 by Gaston van de Weijer, tagged Configuration, Dispatch Functionally, Resource Management, Routing / Optimization 
    Title:
    AutoRouting: limit resource time
    Summary:
    How do I limit the time of a resource to two random days?
    Content:

    Hi! 

    For the current support I'm providing, I have to enable AutoRouting in Field Service Cloud. I've got two types of resources: resources that for level 1 maintenance and level 2 maintenance. Since the L2 maintenance resources are more expensive, I can only use them for two days. It doesn't matter if that's a Mo-Tu, or Mo & Fr, or any other combination: just two days. L1 engineers have full availability and should be planned first.

    Is there any way that I can set this restriction? Help is much appreciated!

    Cheers!

     

    Version:
    19A