Field Service

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  • Graham Sawell
    Check out the new forms functionality - It's great10100%
    Topic posted April 26, 2019 by Graham SawellBlue Ribbon: 750+ Points, tagged API / Integration, Configuration, Mobility / Mobile Apps 
    Title:
    Check out the new forms functionality - It's great
    Summary:
    Quick overview of some of the things I've been playing with. Would be great to see what others have done!
    Content:

    If you haven't got stuck into the functionality of the new form logic that came with 19A yet, it's well worth it!

    Just finished up a small development for a client where I wanted to back out my custom plugin development and make full use of it, and it's worked flawlessly. The technicians are now able to draw, sketch, comment and generally enhance the data volume and quality of site data they capture without hardware or connectivity limitations.

    I re-purposed the signature capture as a 'sketch' pad for back-of-the-cigarette-packet drawing, and I love the new draw on photo feature, modelled by Toy Story 4 and my awe-struck daughter! With a small ICS integration, I was able to poll the subscription and move the valuable data into OSvC for > 90 day retention, and with a DBaaS replication to OAC we can even do sentiment and clustering analysis on the measurable data captured. Oracle Cloud has never felt more connected.

    Hopefully, we'll get some feature detection ML in OAC in the future and then who knows what we could do with all of those images!

    Attached some shots of it in action

    Image:
  • Adam
    Restricting field technician to not edit resource info1
    Topic posted April 24, 2019 by AdamSilver Medal: 2,000+ Points, tagged Configuration, Mobility / Mobile Apps 
    Title:
    Restricting field technician to not edit resource info
    Summary:
    how to restrict field technician to not modify user and work skills
    Content:

    How can i restrict my field technician to not modify its user details, calendar info and work skills etc?

    Thanks

     

    Version:
    19A
    Image:
  • Adam
    Mobility forms tabs coloring to show if they are filled out1
    Topic posted April 24, 2019 by AdamSilver Medal: 2,000+ Points, tagged Mobility / Mobile Apps 
    Title:
    Mobility forms tabs coloring to show if they are filled out
    Summary:
    Mobility forms tabs coloring to show if they are filled out
    Content:

    We have multiple tabs in a form and some of the tabs our technicians will be filling and some of them will be left as blank. Is there any way to highlight the tabs which get filled?

     

     

    Version:
    19A
    Image:
  • Ruben Longoria
    Have visibility only of the activity started or the next...2
    Topic posted April 12, 2019 by Ruben Longoria, tagged Configuration, Mobility / Mobile Apps 
    Title:
    Have visibility only of the activity started or the next pending (not both)
    Summary:
    Have visibility only of the activity started or the next pending
    Content:

    we apply a filter with "pending_activity order" < 2, and the technician has visible the activity started and the next pending activity. The goal is that the technician can only see the next pending activity until the current activity ends.

    Version:
    19A
  • Paul Rogers
    Default values in Form Editor2
    Topic posted April 10, 2019 by Paul RogersSilver Medal: 2,000+ Points, tagged Configuration, Mobility / Mobile Apps 
    Title:
    Default values in Form Editor
    Summary:
    Setting a default service window or time slot in the Add Activity screen
    Content:

    I'm attempting to identify how to set a default value for "time slot" for activities created using the add activity screen in mobility.

    Some of our workforce use an in-house developed app to manage their jobs, and this app has a mandatory requirement for a service window value in the activity.  Failure for this to be set causes issues with the app.

    To prevent this a default value for "time slot" appears to be a simple solution, but I cannot get this to populate in OFSC. 

    Does anyone have experience of what is the correct format this default value? The time slot I want to use is called 08:00-16:00

    Thanks

  • Johnny Barton
    Only order activities by Service Window
    Topic posted April 9, 2019 by Johnny BartonRed Ribbon: 250+ Points, tagged Configuration, Dispatch Functionally, Mobility / Mobile Apps, Routing / Optimization 
    Title:
    Only order activities by Service Window
    Summary:
    How can we configure OFSC to only order appointments based upon the service window?
    Content:

    Hi OFSC brains!

    I've been doing a proof of concept in one of our offices and the one area where we seem to be tripping up is the ordering of appointments - we are adding quite a lot manually still as workers need to be add sessions that aren't booked programatically and as we have clients coming to our buildings we are using small 5 minute service windows to signify the start.

    This works fine in most cases - the problem we are having is with the "Position in Route" where some sessions seem to be automatically placed at the start or end of the day. This seems to be when the day is otherwise empty so there is no option of before or after another activity.

    I have tried removing the drop down altogether on the recommendation of support and scoured he documentation all to no avail. Any top tips to action what should essentially be an OOTB config gratefully received.

    Any way of auto setting the end of the Service Window based upon a single time entry would also be a win!

    Thanks, Johnny

    Version:
    19A
  • Vi Giout
    Search activities in the pastAnswered1
    Topic posted April 4, 2019 by Vi GioutBronze Medal: 1,250+ Points, tagged Configuration, Dispatch Functionally, Mobility / Mobile Apps 
    Title:
    Search activities in the past
    Content:

    We cannot search activities in the past. Is it not supported or is it something not configured properly from our part? We are using OFSC application screens for the Dispatcher role. I cannot find any mention of this on the documentation https://docs.oracle.com/en/cloud/saas/field-service/19a/faaca/dispatcher-activities.html#t_searchforactivity

    Version:
    19A
  • Vi Giout
    Complex resource calendars using application screens3
    Topic last edited April 3, 2019 by Vi GioutBronze Medal: 1,250+ Points, tagged Configuration, Dispatch Functionally, Mobility / Mobile Apps 
    Title:
    Complex resource calendars using application screens
    Content:

    Using Calendars from the new application screens (from mobility) https://docs.oracle.com/en/cloud/saas/field-service/19a/faaca/dispatcher-activities.html#c_managingresourcecalendars 

    1. is it no longer possible to have more complicated recurrence with calendars entries? for example repeat for every weekday with the repeat weekly option that we had before (screenshot).

    2. cant we delete a calendar entry? I only see option to edit

    Version:
    19A
    Image: