For partners that build or integrate commercially available applications and service solutions with the Oracle Cloud Platform
For partners that provide implementation or managed services around Oracle Cloud Applications
Hi OFSC brains!
I've been doing a proof of concept in one of our offices and the one area where we seem to be tripping up is the ordering of appointments - we are adding quite a lot manually still as workers need to be add sessions that aren't booked programatically and as we have clients coming to our buildings we are using small 5 minute service windows to signify the start.
This works fine in most cases - the problem we are having is with the "Position in Route" where some sessions seem to be automatically placed at the start or end of the day. This seems to be when the day is otherwise empty so there is no option of before or after another activity.
I have tried removing the drop down altogether on the recommendation of support and scoured he documentation all to no avail. Any top tips to action what should essentially be an OOTB config gratefully received.
Any way of auto setting the end of the Service Window based upon a single time entry would also be a win!
Thanks, Johnny
We cannot search activities in the past. Is it not supported or is it something not configured properly from our part? We are using OFSC application screens for the Dispatcher role. I cannot find any mention of this on the documentation https://docs.oracle.com/en/cloud/saas/field-service/19a/faaca/dispatcher-activities.html#t_searchforactivity
Using Calendars from the new application screens (from mobility) https://docs.oracle.com/en/cloud/saas/field-service/19a/faaca/dispatcher-activities.html#c_managingresourcecalendars
1. is it no longer possible to have more complicated recurrence with calendars entries? for example repeat for every weekday with the repeat weekly option that we had before (screenshot).
2. cant we delete a calendar entry? I only see option to edit
Hi!
For the current support I'm providing, I have to enable AutoRouting in Field Service Cloud. I've got two types of resources: resources that for level 1 maintenance and level 2 maintenance. Since the L2 maintenance resources are more expensive, I can only use them for two days. It doesn't matter if that's a Mo-Tu, or Mo & Fr, or any other combination: just two days. L1 engineers have full availability and should be planned first.
Is there any way that I can set this restriction? Help is much appreciated!
Cheers!