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Posts
- 1-4 of 4
Topic posted April 9, 2019 by Johnny Barton
, tagged Configuration, Dispatch Functionally, Mobility / Mobile Apps, Routing / Optimization Title:Only order activities by Service WindowSummary:How can we configure OFSC to only order appointments based upon the service window?Content:Hi OFSC brains!
I've been doing a proof of concept in one of our offices and the one area where we seem to be tripping up is the ordering of appointments - we are adding quite a lot manually still as workers need to be add sessions that aren't booked programatically and as we have clients coming to our buildings we are using small 5 minute service windows to signify the start.
This works fine in most cases - the problem we are having is with the "Position in Route" where some sessions seem to be automatically placed at the start or end of the day. This seems to be when the day is otherwise empty so there is no option of before or after another activity.
I have tried removing the drop down altogether on the recommendation of support and scoured he documentation all to no avail. Any top tips to action what should essentially be an OOTB config gratefully received.
Any way of auto setting the end of the Service Window based upon a single time entry would also be a win!
Thanks, Johnny
Version:19A
Topic posted April 4, 2019 by Vi Giout
, tagged Configuration, Dispatch Functionally, Mobility / Mobile Apps Title:Search activities in the pastContent:We cannot search activities in the past. Is it not supported or is it something not configured properly from our part? We are using OFSC application screens for the Dispatcher role. I cannot find any mention of this on the documentation https://docs.oracle.com/en/cloud/saas/field-service/19a/faaca/dispatcher-activities.html#t_searchforactivity
Version:19A- Topic posted April 2, 2019 by Vi Giout, tagged Configuration, Dispatch Functionally, Mobility / Mobile Apps Title:Complex resource calendars using application screensContent:
Using Calendars from the new application screens (from mobility) https://docs.oracle.com/en/cloud/saas/field-service/19a/faaca/dispatcher-activities.html#c_managingresourcecalendars
1. is it no longer possible to have more complicated recurrence with calendars entries? for example repeat for every weekday with the repeat weekly option that we had before (screenshot).
2. cant we delete a calendar entry? I only see option to edit
Version:19AImage:
- Topic posted April 2, 2019 by Gaston van de Weijer, tagged Configuration, Dispatch Functionally, Resource Management, Routing / OptimizationTitle:AutoRouting: limit resource timeSummary:How do I limit the time of a resource to two random days?Content:
Hi!
For the current support I'm providing, I have to enable AutoRouting in Field Service Cloud. I've got two types of resources: resources that for level 1 maintenance and level 2 maintenance. Since the L2 maintenance resources are more expensive, I can only use them for two days. It doesn't matter if that's a Mo-Tu, or Mo & Fr, or any other combination: just two days. L1 engineers have full availability and should be planned first.
Is there any way that I can set this restriction? Help is much appreciated!
Cheers!
Version:19A