Field Service

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  • Adam
    Allowing 'Cancel' conditionalAnswered1
    Topic posted April 16, 2019 by AdamSilver Medal: 2,000+ Points, tagged Configuration 
    Title:
    Allowing 'Cancel' conditional
    Summary:
    Allowing 'Cancel' activity option to specific users based on visibility rule
    Content:

    Please can we allow cancelling of activities based on conditions? Our requirement is to allow canceling of activities to the users who have created them and other user's cannot cancel them? Please can we achieve this?

    Thanks

    Version:
    19A
  • Gaston van de Weijer
    AutoRouting: limit resource time1
    Topic posted April 2, 2019 by Gaston van de Weijer, tagged Configuration, Dispatch Functionally, Resource Management, Routing / Optimization 
    Title:
    AutoRouting: limit resource time
    Summary:
    How do I limit the time of a resource to two random days?
    Content:

    Hi! 

    For the current support I'm providing, I have to enable AutoRouting in Field Service Cloud. I've got two types of resources: resources that for level 1 maintenance and level 2 maintenance. Since the L2 maintenance resources are more expensive, I can only use them for two days. It doesn't matter if that's a Mo-Tu, or Mo & Fr, or any other combination: just two days. L1 engineers have full availability and should be planned first.

    Is there any way that I can set this restriction? Help is much appreciated!

    Cheers!

     

    Version:
    19A
  • Graham Sawell
    Check out the new forms functionality - It's great11100%
    Topic posted April 26, 2019 by Graham SawellBlue Ribbon: 750+ Points, tagged API / Integration, Configuration, Mobility / Mobile Apps 
    Title:
    Check out the new forms functionality - It's great
    Summary:
    Quick overview of some of the things I've been playing with. Would be great to see what others have done!
    Content:

    If you haven't got stuck into the functionality of the new form logic that came with 19A yet, it's well worth it!

    Just finished up a small development for a client where I wanted to back out my custom plugin development and make full use of it, and it's worked flawlessly. The technicians are now able to draw, sketch, comment and generally enhance the data volume and quality of site data they capture without hardware or connectivity limitations.

    I re-purposed the signature capture as a 'sketch' pad for back-of-the-cigarette-packet drawing, and I love the new draw on photo feature, modelled by Toy Story 4 and my awe-struck daughter! With a small ICS integration, I was able to poll the subscription and move the valuable data into OSvC for > 90 day retention, and with a DBaaS replication to OAC we can even do sentiment and clustering analysis on the measurable data captured. Oracle Cloud has never felt more connected.

    Hopefully, we'll get some feature detection ML in OAC in the future and then who knows what we could do with all of those images!

    Attached some shots of it in action

    Image:
  • Vi Giout
    Complex resource calendars using application screens3
    Topic posted April 2, 2019 by Vi GioutBronze Medal: 1,250+ Points, tagged Configuration, Dispatch Functionally, Mobility / Mobile Apps 
    Title:
    Complex resource calendars using application screens
    Content:

    Using Calendars from the new application screens (from mobility) https://docs.oracle.com/en/cloud/saas/field-service/19a/faaca/dispatcher-activities.html#c_managingresourcecalendars 

    1. is it no longer possible to have more complicated recurrence with calendars entries? for example repeat for every weekday with the repeat weekly option that we had before (screenshot).

    2. cant we delete a calendar entry? I only see option to edit

    Version:
    19A
    Image:
  • Paul Rogers
    Default values in Form Editor2
    Topic posted April 10, 2019 by Paul RogersSilver Medal: 2,000+ Points, tagged Configuration, Mobility / Mobile Apps 
    Title:
    Default values in Form Editor
    Summary:
    Setting a default service window or time slot in the Add Activity screen
    Content:

    I'm attempting to identify how to set a default value for "time slot" for activities created using the add activity screen in mobility.

    Some of our workforce use an in-house developed app to manage their jobs, and this app has a mandatory requirement for a service window value in the activity.  Failure for this to be set causes issues with the app.

    To prevent this a default value for "time slot" appears to be a simple solution, but I cannot get this to populate in OFSC. 

    Does anyone have experience of what is the correct format this default value? The time slot I want to use is called 08:00-16:00

    Thanks

  • Adam
    Deployment from one environment to another3
    Topic posted April 5, 2019 by AdamSilver Medal: 2,000+ Points, tagged Configuration 
    Title:
    Deployment from one environment to another
    Summary:
    How to do deployment from one environment to another
    Content:

    Please can someone share the steps/checklist/deployment document that can be used to migrated build from one environment to another?

    Version:
    19A
  • Adam
    Error on canceling an activityAnswered2
    Topic posted April 15, 2019 by AdamSilver Medal: 2,000+ Points, tagged Configuration 
    Title:
    Error on canceling an activity
    Summary:
    When i try to cancel an activity i get "Operation is not permitted. Please relogin. If problem persists contact technical support.."
    Content:

    I am trying to cancel an activity but i am getting an error: 

    I am not sure where to enable this permission.

    Version:
    19A
    Image:
  • Ruben Longoria
    Have visibility only of the activity started or the next...2
    Topic posted April 12, 2019 by Ruben Longoria, tagged Configuration, Mobility / Mobile Apps 
    Title:
    Have visibility only of the activity started or the next pending (not both)
    Summary:
    Have visibility only of the activity started or the next pending
    Content:

    we apply a filter with "pending_activity order" < 2, and the technician has visible the activity started and the next pending activity. The goal is that the technician can only see the next pending activity until the current activity ends.

    Version:
    19A
  • Adam
    Hiding Maps form mobility landing page2
    Topic posted April 24, 2019 by AdamSilver Medal: 2,000+ Points, tagged Configuration 
    Title:
    Hiding Maps form mobility landing page
    Summary:
    How can i hide Maps section from the mobility landing page
    Content:

    Please can i know how can i hide Maps section from the Mobility landing page?

    Thanks

     

    Version:
    19A
    Image:
  • Adam
    IOS/Android application Cache Management2
    Topic posted April 29, 2019 by AdamSilver Medal: 2,000+ Points, tagged Configuration 
    Title:
    IOS/Android application Cache Management
    Summary:
    How cache is managed on IOS/Android applications?
    Content:

    Please can anyone guide how the cache is managed for IOS/Android mobility apps? If I take a picture and attach it with a mobility form then it will stay in the cache or removed after sync? And how it works with the browser?

    Thanks

    Version:
    19A