Field Service

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  • Graham Sawell
    Check out the new forms functionality - It's great10100%
    Topic posted April 26, 2019 by Graham SawellBlue Ribbon: 750+ Points, tagged API / Integration, Configuration, Mobility / Mobile Apps 
    Title:
    Check out the new forms functionality - It's great
    Summary:
    Quick overview of some of the things I've been playing with. Would be great to see what others have done!
    Content:

    If you haven't got stuck into the functionality of the new form logic that came with 19A yet, it's well worth it!

    Just finished up a small development for a client where I wanted to back out my custom plugin development and make full use of it, and it's worked flawlessly. The technicians are now able to draw, sketch, comment and generally enhance the data volume and quality of site data they capture without hardware or connectivity limitations.

    I re-purposed the signature capture as a 'sketch' pad for back-of-the-cigarette-packet drawing, and I love the new draw on photo feature, modelled by Toy Story 4 and my awe-struck daughter! With a small ICS integration, I was able to poll the subscription and move the valuable data into OSvC for > 90 day retention, and with a DBaaS replication to OAC we can even do sentiment and clustering analysis on the measurable data captured. Oracle Cloud has never felt more connected.

    Hopefully, we'll get some feature detection ML in OAC in the future and then who knows what we could do with all of those images!

    Attached some shots of it in action

    Image:
  • Adam
    IOS/Android application Cache Management2
    Topic posted April 29, 2019 by AdamSilver Medal: 2,000+ Points, tagged Configuration 
    Title:
    IOS/Android application Cache Management
    Summary:
    How cache is managed on IOS/Android applications?
    Content:

    Please can anyone guide how the cache is managed for IOS/Android mobility apps? If I take a picture and attach it with a mobility form then it will stay in the cache or removed after sync? And how it works with the browser?

    Thanks

    Version:
    19A
  • Adam
    Hiding Maps form mobility landing page2
    Topic posted April 24, 2019 by AdamSilver Medal: 2,000+ Points, tagged Configuration 
    Title:
    Hiding Maps form mobility landing page
    Summary:
    How can i hide Maps section from the mobility landing page
    Content:

    Please can i know how can i hide Maps section from the Mobility landing page?

    Thanks

     

    Version:
    19A
    Image:
  • Adam
    Restricting field technician to not edit resource info1
    Topic posted April 24, 2019 by AdamSilver Medal: 2,000+ Points, tagged Configuration, Mobility / Mobile Apps 
    Title:
    Restricting field technician to not edit resource info
    Summary:
    how to restrict field technician to not modify user and work skills
    Content:

    How can i restrict my field technician to not modify its user details, calendar info and work skills etc?

    Thanks

     

    Version:
    19A
    Image:
  • Adam
    Allowing 'Cancel' conditionalAnswered1
    Topic posted April 16, 2019 by AdamSilver Medal: 2,000+ Points, tagged Configuration 
    Title:
    Allowing 'Cancel' conditional
    Summary:
    Allowing 'Cancel' activity option to specific users based on visibility rule
    Content:

    Please can we allow cancelling of activities based on conditions? Our requirement is to allow canceling of activities to the users who have created them and other user's cannot cancel them? Please can we achieve this?

    Thanks

    Version:
    19A
  • Adam
    Error on canceling an activityAnswered2
    Topic posted April 15, 2019 by AdamSilver Medal: 2,000+ Points, tagged Configuration 
    Title:
    Error on canceling an activity
    Summary:
    When i try to cancel an activity i get "Operation is not permitted. Please relogin. If problem persists contact technical support.."
    Content:

    I am trying to cancel an activity but i am getting an error: 

    I am not sure where to enable this permission.

    Version:
    19A
    Image:
  • Ruben Longoria
    Have visibility only of the activity started or the next...2
    Topic posted April 12, 2019 by Ruben Longoria, tagged Configuration, Mobility / Mobile Apps 
    Title:
    Have visibility only of the activity started or the next pending (not both)
    Summary:
    Have visibility only of the activity started or the next pending
    Content:

    we apply a filter with "pending_activity order" < 2, and the technician has visible the activity started and the next pending activity. The goal is that the technician can only see the next pending activity until the current activity ends.

    Version:
    19A
  • Paul Rogers
    Default values in Form Editor2
    Topic posted April 10, 2019 by Paul RogersSilver Medal: 2,000+ Points, tagged Configuration, Mobility / Mobile Apps 
    Title:
    Default values in Form Editor
    Summary:
    Setting a default service window or time slot in the Add Activity screen
    Content:

    I'm attempting to identify how to set a default value for "time slot" for activities created using the add activity screen in mobility.

    Some of our workforce use an in-house developed app to manage their jobs, and this app has a mandatory requirement for a service window value in the activity.  Failure for this to be set causes issues with the app.

    To prevent this a default value for "time slot" appears to be a simple solution, but I cannot get this to populate in OFSC. 

    Does anyone have experience of what is the correct format this default value? The time slot I want to use is called 08:00-16:00

    Thanks

  • Antero Makinen
    Resource name in activity details & search function4
    Topic last edited April 15, 2019 by Antero MakinenRed Ribbon: 250+ Points, tagged Configuration 
    Title:
    Resource name in activity details & search function
    Summary:
    Looking for a field, which would include bucket's or technician's name to provide quick information where activity is
    Content:

    Hello, 

    I'm looking for a field, that would include the name of the resource (bucket or technician) which has the activity in. We are using the new Core App. In old legacy manage, the resource was shown in parentheses, for example "Activity Details (John The Technician)" when we opened the activity. (See attached image for example).

    I would like to get that information to activity details page so when dispatcher's open activities, they could easily see who has it. Also I'd like to add this field to the search function, so we wouldn't even have to open the activity to see who has that activity in their bucket. I tried "resource.pname" but it's only for the users name who is logged in, and not the resources name which has the activity in. Also, not all these fields are available in the activity configuration because it only includes activity type properties and not resource type properties.

    If there's no field for that, I can post a suggestion to IdeaLab, because I think this is quite important information for users and it should be there to provide better user experience.

    Hopefully I clarified my issue clearly enough. Thanks! :)

    Version:
    19A
    Image:
  • Johnny Barton
    Only order activities by Service Window
    Topic posted April 9, 2019 by Johnny BartonRed Ribbon: 250+ Points, tagged Configuration, Dispatch Functionally, Mobility / Mobile Apps, Routing / Optimization 
    Title:
    Only order activities by Service Window
    Summary:
    How can we configure OFSC to only order appointments based upon the service window?
    Content:

    Hi OFSC brains!

    I've been doing a proof of concept in one of our offices and the one area where we seem to be tripping up is the ordering of appointments - we are adding quite a lot manually still as workers need to be add sessions that aren't booked programatically and as we have clients coming to our buildings we are using small 5 minute service windows to signify the start.

    This works fine in most cases - the problem we are having is with the "Position in Route" where some sessions seem to be automatically placed at the start or end of the day. This seems to be when the day is otherwise empty so there is no option of before or after another activity.

    I have tried removing the drop down altogether on the recommendation of support and scoured he documentation all to no avail. Any top tips to action what should essentially be an OOTB config gratefully received.

    Any way of auto setting the end of the Service Window based upon a single time entry would also be a win!

    Thanks, Johnny

    Version:
    19A