Field Service

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  • Graham Sawell
    Check out the new forms functionality - It's great10100%
    Topic posted April 26, 2019 by Graham SawellBlue Ribbon: 750+ Points, tagged API / Integration, Configuration, Mobility / Mobile Apps 
    Title:
    Check out the new forms functionality - It's great
    Summary:
    Quick overview of some of the things I've been playing with. Would be great to see what others have done!
    Content:

    If you haven't got stuck into the functionality of the new form logic that came with 19A yet, it's well worth it!

    Just finished up a small development for a client where I wanted to back out my custom plugin development and make full use of it, and it's worked flawlessly. The technicians are now able to draw, sketch, comment and generally enhance the data volume and quality of site data they capture without hardware or connectivity limitations.

    I re-purposed the signature capture as a 'sketch' pad for back-of-the-cigarette-packet drawing, and I love the new draw on photo feature, modelled by Toy Story 4 and my awe-struck daughter! With a small ICS integration, I was able to poll the subscription and move the valuable data into OSvC for > 90 day retention, and with a DBaaS replication to OAC we can even do sentiment and clustering analysis on the measurable data captured. Oracle Cloud has never felt more connected.

    Hopefully, we'll get some feature detection ML in OAC in the future and then who knows what we could do with all of those images!

    Attached some shots of it in action

    Image:
  • Madhumitha Thinakaran
    Integrating attachement6
    Topic posted April 16, 2019 by Madhumitha ThinakaranBlue Ribbon: 750+ Points, tagged API / Integration, Routing / Optimization 
    Title:
    Integrating attachement
    Content:

    Hi Gurus,

    Can we add multiple attachment while creating an activity or while technician updating an activity. 

    And also can we pass the attachment to a source system?

    Thanks,

    Madhu 

     

  • Antero Makinen
    Resource name in activity details & search function4
    Topic posted April 15, 2019 by Antero MakinenRed Ribbon: 250+ Points, tagged Configuration 
    Title:
    Resource name in activity details & search function
    Summary:
    Looking for a field, which would include bucket's or technician's name to provide quick information where activity is
    Content:

    Hello, 

    I'm looking for a field, that would include the name of the resource (bucket or technician) which has the activity in. We are using the new Core App. In old legacy manage, the resource was shown in parentheses, for example "Activity Details (John The Technician)" when we opened the activity. (See attached image for example).

    I would like to get that information to activity details page so when dispatcher's open activities, they could easily see who has it. Also I'd like to add this field to the search function, so we wouldn't even have to open the activity to see who has that activity in their bucket. I tried "resource.pname" but it's only for the users name who is logged in, and not the resources name which has the activity in. Also, not all these fields are available in the activity configuration because it only includes activity type properties and not resource type properties.

    If there's no field for that, I can post a suggestion to IdeaLab, because I think this is quite important information for users and it should be there to provide better user experience.

    Hopefully I clarified my issue clearly enough. Thanks! :)

    Version:
    19A
    Image:
  • Adam
    Deployment from one environment to another3
    Topic posted April 5, 2019 by AdamSilver Medal: 2,000+ Points, tagged Configuration 
    Title:
    Deployment from one environment to another
    Summary:
    How to do deployment from one environment to another
    Content:

    Please can someone share the steps/checklist/deployment document that can be used to migrated build from one environment to another?

    Version:
    19A
  • Vi Giout
    Complex resource calendars using application screens3
    Topic posted April 2, 2019 by Vi GioutBronze Medal: 1,250+ Points, tagged Configuration, Dispatch Functionally, Mobility / Mobile Apps 
    Title:
    Complex resource calendars using application screens
    Content:

    Using Calendars from the new application screens (from mobility) https://docs.oracle.com/en/cloud/saas/field-service/19a/faaca/dispatcher-activities.html#c_managingresourcecalendars 

    1. is it no longer possible to have more complicated recurrence with calendars entries? for example repeat for every weekday with the repeat weekly option that we had before (screenshot).

    2. cant we delete a calendar entry? I only see option to edit

    Version:
    19A
    Image:
  • Adam
    IOS/Android application Cache Management2
    Topic posted April 29, 2019 by AdamSilver Medal: 2,000+ Points, tagged Configuration 
    Title:
    IOS/Android application Cache Management
    Summary:
    How cache is managed on IOS/Android applications?
    Content:

    Please can anyone guide how the cache is managed for IOS/Android mobility apps? If I take a picture and attach it with a mobility form then it will stay in the cache or removed after sync? And how it works with the browser?

    Thanks

    Version:
    19A
  • Madhumitha Thinakaran
    inventory Sync2
    Topic posted April 29, 2019 by Madhumitha ThinakaranBlue Ribbon: 750+ Points 
    Title:
    inventory Sync
    Content:

    Hi Gurus,

    With the given Inventory REST API, can we have a sync of Inventory Items from Oracle Inventory cloud( Manual uploaded) and Oracle Field service Cloud. 

    Thanks,

    Madhu

  • Adam
    Hiding Maps form mobility landing page2
    Topic posted April 24, 2019 by AdamSilver Medal: 2,000+ Points, tagged Configuration 
    Title:
    Hiding Maps form mobility landing page
    Summary:
    How can i hide Maps section from the mobility landing page
    Content:

    Please can i know how can i hide Maps section from the Mobility landing page?

    Thanks

     

    Version:
    19A
    Image:
  • Jaymin kansara
    Print Report2
    Topic posted April 15, 2019 by Jaymin kansaraGreen Ribbon: 100+ Points 
    Title:
    Print Report
    Content:

    Hi,

    Can we print or export the report in OFSC? We have an requirement where we need to print or export the report"Agent productivity by activity type".

  • Adam
    Error on canceling an activityAnswered2
    Topic posted April 15, 2019 by AdamSilver Medal: 2,000+ Points, tagged Configuration 
    Title:
    Error on canceling an activity
    Summary:
    When i try to cancel an activity i get "Operation is not permitted. Please relogin. If problem persists contact technical support.."
    Content:

    I am trying to cancel an activity but i am getting an error: 

    I am not sure where to enable this permission.

    Version:
    19A
    Image: