Field Service

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  • Adam
    Error on canceling an activityAnswered2
    Topic posted April 15, 2019 by AdamSilver Medal: 2,000+ Points, tagged Configuration 
    Title:
    Error on canceling an activity
    Summary:
    When i try to cancel an activity i get "Operation is not permitted. Please relogin. If problem persists contact technical support.."
    Content:

    I am trying to cancel an activity but i am getting an error: 

    I am not sure where to enable this permission.

    Version:
    19A
    Image:
  • Ruben Longoria
    Have visibility only of the activity started or the next...2
    Topic posted April 12, 2019 by Ruben Longoria, tagged Configuration, Mobility / Mobile Apps 
    Title:
    Have visibility only of the activity started or the next pending (not both)
    Summary:
    Have visibility only of the activity started or the next pending
    Content:

    we apply a filter with "pending_activity order" < 2, and the technician has visible the activity started and the next pending activity. The goal is that the technician can only see the next pending activity until the current activity ends.

    Version:
    19A
  • Paul Rogers
    Default values in Form Editor2
    Topic posted April 10, 2019 by Paul RogersSilver Medal: 2,000+ Points, tagged Configuration, Mobility / Mobile Apps 
    Title:
    Default values in Form Editor
    Summary:
    Setting a default service window or time slot in the Add Activity screen
    Content:

    I'm attempting to identify how to set a default value for "time slot" for activities created using the add activity screen in mobility.

    Some of our workforce use an in-house developed app to manage their jobs, and this app has a mandatory requirement for a service window value in the activity.  Failure for this to be set causes issues with the app.

    To prevent this a default value for "time slot" appears to be a simple solution, but I cannot get this to populate in OFSC. 

    Does anyone have experience of what is the correct format this default value? The time slot I want to use is called 08:00-16:00

    Thanks

  • Antero Makinen
    Resource name in activity details & search function4
    Topic last edited April 15, 2019 by Antero MakinenRed Ribbon: 250+ Points, tagged Configuration 
    Title:
    Resource name in activity details & search function
    Summary:
    Looking for a field, which would include bucket's or technician's name to provide quick information where activity is
    Content:

    Hello, 

    I'm looking for a field, that would include the name of the resource (bucket or technician) which has the activity in. We are using the new Core App. In old legacy manage, the resource was shown in parentheses, for example "Activity Details (John The Technician)" when we opened the activity. (See attached image for example).

    I would like to get that information to activity details page so when dispatcher's open activities, they could easily see who has it. Also I'd like to add this field to the search function, so we wouldn't even have to open the activity to see who has that activity in their bucket. I tried "resource.pname" but it's only for the users name who is logged in, and not the resources name which has the activity in. Also, not all these fields are available in the activity configuration because it only includes activity type properties and not resource type properties.

    If there's no field for that, I can post a suggestion to IdeaLab, because I think this is quite important information for users and it should be there to provide better user experience.

    Hopefully I clarified my issue clearly enough. Thanks! :)

    Version:
    19A
    Image:
  • shankar
    Inventory List in Plugin2
    Topic last edited April 13, 2019 by shankarBronze Medal: 1,250+ Points, tagged API / Integration 
    Title:
    Inventory List in Plugin
    Summary:
    Same Inventory List is showing for against a tech for all jobs
    Content:

    Hi All,

    I was exploring the new 19a plugin and I had found that the same inventory list is being shown for all jobs assigned to a tech. The activity id is changing for different jobs but the inventory list is still the same. 

    I have attached the same plugin for reference. It would be helpful to know if it is my environment issues or a plugin issue.

    Thanks,

    Shankar

    Version:
    19a
    Document:
  • Hamzeh Al Karmi
    Difference between Company profile and personal profile in...2
    Topic posted April 11, 2019 by Hamzeh Al KarmiSilver Medal: 2,000+ Points 
    Title:
    Difference between Company profile and personal profile in Statistics
    Summary:
    Trying to understand the difference between Company profile and personal profile in Statistics
    Content:

     

    Hello everyone,

    Again sorry to post yet another question. But as I am new to Oracle Field Service and I am reading the documentation for the application but I don't yet have a clear idea between Company profile and personal profile in the Statistics screen. Can anyone give me an answer regarding the following questions please?

    1- When it comes to estimation by the system via statistics in regards to duration there are two types that the system considers, Company profile and Personal profile. For the company profile, the section Activity duration stats fields contain two fields to define which are Length and a functional parameter. What is the purpose of both fields? Is the length entered which is between 0-99 takes into account, if for example, I entered 5, that the application takes the first 5 durations then adds them and divides by 5? What is the purpose of the functional parameter? I can see values such as "Animal is secured" so what does this value have to do with the field and length?

    2- When it comes to the personal profile, I cannot find the field Initial ratio for Activity Duration in the Resources and buckets information screen when selecting a resource. Can anyone tell me more about it please?

    Thank you :)

  • Hamzeh Al Karmi
    A question regarding the automated routing for field serviceAnswered2
    Topic posted April 10, 2019 by Hamzeh Al KarmiSilver Medal: 2,000+ Points 
    Title:
    A question regarding the automated routing for field service
    Summary:
    How does the system automate the routing of activities for field service?
    Content:

    Hello everyone,

    I am new to learning about Oracle Field Service and I have a question if possible. When the system generates an automated routing for activities and designates those activities to the field agents, does the system take the pending activities that are not yet assigned to any agent? Or does the user define the activities and then the system generates the automated routing?

    I am reading about the field service and using the demo. From the videos I saw there is a screen for routing but in the demo the Route screen is not found. Is it because the demo version for the field service is 18c and not the newer version?

    Thank you,

  • Johnny Barton
    Only order activities by Service Window
    Topic posted April 9, 2019 by Johnny BartonRed Ribbon: 250+ Points, tagged Configuration, Dispatch Functionally, Mobility / Mobile Apps, Routing / Optimization 
    Title:
    Only order activities by Service Window
    Summary:
    How can we configure OFSC to only order appointments based upon the service window?
    Content:

    Hi OFSC brains!

    I've been doing a proof of concept in one of our offices and the one area where we seem to be tripping up is the ordering of appointments - we are adding quite a lot manually still as workers need to be add sessions that aren't booked programatically and as we have clients coming to our buildings we are using small 5 minute service windows to signify the start.

    This works fine in most cases - the problem we are having is with the "Position in Route" where some sessions seem to be automatically placed at the start or end of the day. This seems to be when the day is otherwise empty so there is no option of before or after another activity.

    I have tried removing the drop down altogether on the recommendation of support and scoured he documentation all to no avail. Any top tips to action what should essentially be an OOTB config gratefully received.

    Any way of auto setting the end of the Service Window based upon a single time entry would also be a win!

    Thanks, Johnny

    Version:
    19A
  • Adam
    Deployment from one environment to another3
    Topic posted April 5, 2019 by AdamSilver Medal: 2,000+ Points, tagged Configuration 
    Title:
    Deployment from one environment to another
    Summary:
    How to do deployment from one environment to another
    Content:

    Please can someone share the steps/checklist/deployment document that can be used to migrated build from one environment to another?

    Version:
    19A
  • Madhumitha Thinakaran
    Baseline setting in routing1
    Topic posted April 4, 2019 by Madhumitha ThinakaranBlue Ribbon: 750+ Points, tagged Routing / Optimization 
    Title:
    Baseline setting in routing
    Content:

    Hi Gurus,

    In routing baseline setting, what ever values put in the savings is always negative. How to make the savings positive?

    Can anyone share your tips or what could be done to make values positive.

    Thanks,

    Madhu