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  • Neha Abhaynarayan
    Collaboration- Users are not visible6
    Topic posted March 13, 2019 by Neha AbhaynarayanGreen Ribbon: 100+ Points 
    Title:
    Collaboration- Users are not visible
    Summary:
    Collaboration- Users are not visible even though Collaboration group is configured
    Content:

    Hello Team,

    We have configured Collaboration group. Now we have added Users( of different User type) to respective Collaboration/ Helpdesk group.

    Now we are unable to find the same users when we are searching contacts in Collaboration window( right side corner).

    Collaboration > Group Message > User group.

    For our respective collaboration group it is showing 0 count after 19A OFSC upgrade.

    Please suggest.

     

    Thanks and Regards,

    Neha Singh

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