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Hi,
How to Add Buttons/Tabs/Custom Plugins to "Add Activity" Screen for Mobility for Technician. This is Visual Form Editor Layout and i did not see the feasibility to add Button, Tabs or Custom Plugins in 19A. Screenshot attached for your reference. Please help me.
Thanks,
Anil
We want to "remind" our technicians to complete an activity and/or deactivate their routes at the end of the day.
These type of issues normally occur on the last activity, because Techs are rushing to get home after fix. Technician will not complete activity or deactivate the route until the end of the day or the beginning of their shift the next day. I would like to have a launch condition like "Expected End Time of Daily Shift".
Is there a message scenario configuration for notifying technician when last activity is not completed 2 hours past End Time of Shift?
Or Route is not deactivated 2 hours past the completion of last activity?
Please can anyone share template for the user's setup which i can share to client to acquire users and their roles and responsibilites?
Thanks
With the introduction of functionality to assign temporary work zones to resources and the "use resources outside the capacity area" feature, it is now possible for a resource to contribute minutes to a different bucket in the resource tree to the one they are visibly located within.
We are looking at trailing this functionality, and we need to ensure that our dispatch teams can see resources that they are able to assign activities in any work zone within a bucket, regardless of their position in the resource tree. This would include resources able to be assigned work in multiple buckets at the same time, or where they will be moving buckets in the future but we need to plan their work in the new bucket before they move.
I have tried to create filters based on resource assigned work zones with a view to applying them hierarchically at a higher level in the resource tree. But if multiple work zones are chosen, the work zones are filtered based on a logical AND. Is it possible to filter resources where they have at least one of a list of work zones assigned?
We are trying to switch to using Mobility instead of Legacy Manage for Dispatchers since this is what is advised from Oracle regardless of the user type. I have some questions about the Manage screen since compared to the standard Dispatch Console, Manage seems to lack some possibilities:
We have added actions such as activate route from the Resource hint configuration (this is the only place which it seems that can be configured in Manage). But the only things that we can still do from the Resource hint is use the resource info and resource route buttons.
https://docs.oracle.com/en/cloud/saas/field-service/19a/famcu/working-with-time-view-in-mobility.html#c_aboutResourceHints
So these actions are available for using them from the configuration but does not actually display?
Hi Gurus,
As per OFSC functionality we know that the past activity cannot be moved or cloned. That particular activity will stay in the technician bucket forever.
Is there any way to move the past activity. In our customer scenario the technician may not start the activity in the allocated day. In case if he misses to reschedule the activity what are the cases to clone/move the activity to the current date without making the activity to stay in past date without any response.
Thanks,
Madhu