Field Service

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  • Marc ***
    Making an Inventory property available in Activity screen5
    Topic posted March 22, 2019 by Marc ***Red Ribbon: 250+ Points, tagged Configuration, Inventory / Parts 
    Title:
    Making an Inventory property available in Activity screen
    Summary:
    Making an Inventory property available in Activity screen
    Content:

    In End activity form, we need to configure a default validation based on an Inventory property. For example in the End activity form a text line will display "Price not added" if a specific inventory.property is empty.

    The problem is inventory properties are not available in the End activity form. And in my case I cannot use a message step to pass the inventory property value to an activity property because there is no event triggered when the user adds a price in the inventory field.

    Version:
    19A with Service Update 8
  • Maria Marinou
    Inventory Message Placeholder for individual quantity2
    Topic posted March 20, 2019 by Maria MarinouGreen Ribbon: 100+ Points, tagged API / Integration, Inventory / Parts 
    Title:
    Inventory Message Placeholder for individual quantity
    Summary:
    Inventory Message Placeholder for individual quantity
    Content:

    Hello all,

    Is there any available Inventory Message Placeholder for individual quantity ?  (except inventory_quantity)
    I see that when multiple installation are executed on the same activity, quantity is being calculated each time.


    Thanks in advance.

    Maria

  • Maria Marinou
    Inventory Quantity functionality2
    Topic posted March 19, 2019 by Maria MarinouGreen Ribbon: 100+ Points, tagged Inventory / Parts 
    Title:
    Inventory Quantity functionality
    Summary:
    when install message scenario is triggered twice for the same activity and same inventory item , quantity is being added
    Content:

    Hello OFSC experts, 

    I am facing an issue with field "quantity" . Any advice is welcome.

    For example: 

    1)Available items for a specific non-serialized inventory are 5. 

    2) Technician inserts 2. 

    3) Install message scenario is triggered with quantity 2

    4)At the same activity and same inventory, Technician installs another 1.

    5)Install message scenario is triggered with quantity 3 instead of 1.

    Actually, when install message scenario is triggered twice for the same activity and same inventory item , quantity is being added ( 2+1)

    Can you provide any solution for quantity value in order to work independently ?

    Regards, 
    Maria Marinou

    Version:
    19A