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Hi Gurus,
As per OFSC functionality we know that the past activity cannot be moved or cloned. That particular activity will stay in the technician bucket forever.
Is there any way to move the past activity. In our customer scenario the technician may not start the activity in the allocated day. In case if he misses to reschedule the activity what are the cases to clone/move the activity to the current date without making the activity to stay in past date without any response.
Thanks,
Madhu
Hello all! We are working with the new application screens for the dispatcher role.
Has anyone found how users can edit route activation/deactivation times - activity start/end times etc? I am wondering if we have something misconfigured or if this is not possible when working with application screens.
We have a new requirements to restrict the "Move" or "Reschedule" activity in OFSC Manage and Mobility depending on a property value. I know that we can do that via User_Type "Activity Management Checks" or thru Activity Types "Features Checks", but those options cannot be conditioned. Is there a way to accomplish this? Thanks
We are trying to switch to using Mobility instead of Legacy Manage for Dispatchers since this is what is advised from Oracle regardless of the user type. I have some questions about the Manage screen since compared to the standard Dispatch Console, Manage seems to lack some possibilities:
We have added actions such as activate route from the Resource hint configuration (this is the only place which it seems that can be configured in Manage). But the only things that we can still do from the Resource hint is use the resource info and resource route buttons.
https://docs.oracle.com/en/cloud/saas/field-service/19a/famcu/working-with-time-view-in-mobility.html#c_aboutResourceHints
So these actions are available for using them from the configuration but does not actually display?
We are setting up the activity search (from Business Rules) and we have noticed that it does not work with the activity id (aid). Otherwise the search is functional even with custom properties.I searched the documentation
https://docs.oracle.com/en/cloud/saas/field-service/19a/faadu/configure-oracle-field-service-cloud.html#t_define_search_fields_for_core_manage
https://docs.oracle.com/en/cloud/saas/field-service/19a/faaca/dispatcher-activities.html#t_searchforactivity
and did not find any mention that it only works for certain fields or if it need some sort of extra configuration. Does anyone know how this works or can verify if that is not supported?
Hello,
I am trying to figured out if is it possible to Submit a Custom Form 1, and then opens a Custom Form 2. I need to create a workflow between 2 Custom Form without reopen the inicial Screen, like Activity Details > Custom Form 1 > Custom Form 2
Thank you