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Hi Gurus,
As per OFSC functionality we know that the past activity cannot be moved or cloned. That particular activity will stay in the technician bucket forever.
Is there any way to move the past activity. In our customer scenario the technician may not start the activity in the allocated day. In case if he misses to reschedule the activity what are the cases to clone/move the activity to the current date without making the activity to stay in past date without any response.
Thanks,
Madhu
Hi,
How to Add Buttons/Tabs/Custom Plugins to "Add Activity" Screen for Mobility for Technician. This is Visual Form Editor Layout and i did not see the feasibility to add Button, Tabs or Custom Plugins in 19A. Screenshot attached for your reference. Please help me.
Thanks,
Anil
In End activity form, we need to configure a default validation based on an Inventory property. For example in the End activity form a text line will display "Price not added" if a specific inventory.property is empty.
The problem is inventory properties are not available in the End activity form. And in my case I cannot use a message step to pass the inventory property value to an activity property because there is no event triggered when the user adds a price in the inventory field.
Hello all! We are working with the new application screens for the dispatcher role.
Has anyone found how users can edit route activation/deactivation times - activity start/end times etc? I am wondering if we have something misconfigured or if this is not possible when working with application screens.
Hello,
The customer has a string property called "Subtotal w/ Markup" [label = subtotal_markup_parts] which has a regex configured:
/^(?!.{8,})\d{1,6}(\.\d{1,2})?$/
The regex is supposed to force the value of this property to be limited to 2 decimal places, however it seems that since this property displays the calculation of two other properties, the regex doesn't work. See the below 3 screenshots:
subtotal_markup_parts is configured as so = subtotal_markup_parts.png
name: Subtotal w/ Markup
label: subtotal_markup_parts
regex: /^(?!.{8,})\d{1,6}(\.\d{1,2})?$/
It is configured in the display to show the value of the product of these two fields = subtotal_end_activity_screen.png
Default Value: (activity.subtotal_parts * activity.markup_parts)
And then in the instance, we can see that the regex doesn't apply and that the property incorrectly shows 6 decimal places = subtotal_mobility.png
>> the value displays as 168.936375 when it should be 168.94
Why doesn't the regex apply to a property that displays calculations?
Also I know that this property could use language expressions but there doesn't seem to be a way to for the limit of 2 decimal plays for a number - are there any other ways this might be accomplished?
We are trying to switch to using Mobility instead of Legacy Manage for Dispatchers since this is what is advised from Oracle regardless of the user type. I have some questions about the Manage screen since compared to the standard Dispatch Console, Manage seems to lack some possibilities:
We have added actions such as activate route from the Resource hint configuration (this is the only place which it seems that can be configured in Manage). But the only things that we can still do from the Resource hint is use the resource info and resource route buttons.
https://docs.oracle.com/en/cloud/saas/field-service/19a/famcu/working-with-time-view-in-mobility.html#c_aboutResourceHints
So these actions are available for using them from the configuration but does not actually display?
We are setting up the activity search (from Business Rules) and we have noticed that it does not work with the activity id (aid). Otherwise the search is functional even with custom properties.I searched the documentation
https://docs.oracle.com/en/cloud/saas/field-service/19a/faadu/configure-oracle-field-service-cloud.html#t_define_search_fields_for_core_manage
https://docs.oracle.com/en/cloud/saas/field-service/19a/faaca/dispatcher-activities.html#t_searchforactivity
and did not find any mention that it only works for certain fields or if it need some sort of extra configuration. Does anyone know how this works or can verify if that is not supported?
Hi Gurus,
It is uncertain to test our configuration in prod instance. To know our configurations are working fine in prod before delivering to the customer, how do we test?
Could anyone suggest me ways to test the configurations?
Thanks,
Madhu
Please can anyone share template for the user's setup which i can share to client to acquire users and their roles and responsibilites?
Thanks
We have a user which has performed several logins without having logout. Since then, each times the user tries to login again, a message is displayed that "maximum number of sessions exceeded" along with an option to "Delete the oldest user session and login". After checking that option it is possible to login.
Apparently these sessions does not have a timeout, I understand that this comes from the setting of the default login policy we are using:
Relogin timeout This change will cause expiration of user sessions. |
minutes |
I have tried to delete the browser cache in case this helps but this doesnt help and I understand that the sessions are kept in the server. I checked to see if there is an option to delete all sessions from the Users screen but didnt find anything.
Does anyone know how to handle this?