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  • Vi Giout
    Using actions in Manage from Mobility for Dispatchers4
    Topic last edited March 20, 2019 by Vi GioutBronze Medal: 1,250+ Points, tagged Configuration, Dispatch Functionally, Mobility / Mobile Apps, Resource Management 
    Title:
    Using actions in Manage from Mobility for Dispatchers
    Summary:
    Using actions in Manage from Mobility for Dispatchers
    Content:

    We are trying to switch to using Mobility instead of Legacy Manage for Dispatchers since this is what is advised from Oracle regardless of the user type. I have some questions about the Manage screen since compared to the standard Dispatch Console, Manage seems to lack some possibilities:

    We have added actions such as activate route from the Resource hint configuration (this is the only place which it seems that can be configured in Manage). But the only things that we can still do from the Resource hint is use the resource info and resource route buttons.

    https://docs.oracle.com/en/cloud/saas/field-service/19a/famcu/working-with-time-view-in-mobility.html#c_aboutResourceHints

    So these actions are available for using them from the configuration but does not actually display? 

    Version:
    19A
  • Vi Giout
    Search activity using activity idAnswered4
    Topic posted March 18, 2019 by Vi GioutBronze Medal: 1,250+ Points, tagged Configuration, Dispatch Functionally 
    Title:
    Search activity using activity id
    Summary:
    Search activity using activity id
    Content:

    We are setting up the activity search (from Business Rules) and we have noticed that it does not work with the activity id (aid). Otherwise the search is functional even with custom properties.I searched the documentation

    https://docs.oracle.com/en/cloud/saas/field-service/19a/faadu/configure-oracle-field-service-cloud.html#t_define_search_fields_for_core_manage

    https://docs.oracle.com/en/cloud/saas/field-service/19a/faaca/dispatcher-activities.html#t_searchforactivity

    and did not find any mention that it only works for certain fields or if it need some sort of extra configuration. Does anyone know how this works or can verify if that is not supported?

  • Diana Lourenço
    Custom Forms Actions1
    Topic posted March 14, 2019 by Diana LourençoGreen Ribbon: 100+ Points, tagged Configuration, Dispatch Functionally, Mobility / Mobile Apps 
    Title:
    Custom Forms Actions
    Summary:
    Add Action on Custom Form
    Content:

    Hello,

    I am trying to figured out if is it possible to Submit a Custom Form 1, and then opens a Custom Form 2. I need to create a workflow between 2 Custom Form  without reopen the inicial Screen, like Activity Details > Custom Form 1 > Custom Form 2

     

    Thank you

  • Diana Lourenço
    Custom Forms
    Topic posted March 14, 2019 by Diana LourençoGreen Ribbon: 100+ Points, tagged Configuration, Mobility / Mobile Apps 
    Title:
    Custom Forms
    Summary:
    Add inventory properties on Custom Forms
    Content:

    Hello All,

    I am hopping to understand if is it possible to add properties from Inventory Entity in a Custom Form

    I create a new custom form with properties from different entities, but only Inventory properties don't appear, on mobility. I try to apply the form on different screens (Activity Details, Inventory grid), but the same properties are shown.

    Can you help ?

    Version:
    19A
  • Paul Rogers
    Filtering resources based on assigned work zones3
    Topic posted March 11, 2019 by Paul RogersSilver Medal: 2,000+ Points, tagged Configuration, Resource Management 
    Title:
    Filtering resources based on assigned work zones
    Summary:
    Identifying resources located outside of a bucket, but with temporary work zones assigned for that bucket
    Content:

    With the introduction of functionality to assign temporary work zones to resources and the "use resources outside the capacity area" feature, it is now possible for a resource to contribute minutes to a different bucket in the resource tree to the one they are visibly located within.

    We are looking at trailing this functionality, and we need to ensure that our dispatch teams can see resources that they are able to assign activities in any work zone within a bucket, regardless of their position in the resource tree.  This would include resources able to be assigned work in multiple buckets at the same time, or where they will be moving buckets in the future but we need to plan their work in the new bucket before they move.

    I have tried to create filters based on resource assigned work zones with a view to applying them hierarchically at a higher level in the resource tree.  But if multiple work zones are chosen, the work zones are filtered based on a logical AND.  Is it possible to filter resources where they have at least one of a list of work zones assigned? 

  • Anil Kumar
    Add Buttons/Tabs/Plugins to "Add Activity" Screen...9
    Topic posted March 11, 2019 by Anil KumarBlue Ribbon: 750+ Points, tagged Configuration, Mobility / Mobile Apps, Resource Management 
    Title:
    Add Buttons/Tabs/Plugins to "Add Activity" Screen for Technician in 19A
    Summary:
    How to Add Buttons/Tabs/Plugins to "Add Activity" Screen for Mobility for Technician in 19A
    Content:

    Hi,

    How to Add Buttons/Tabs/Custom Plugins to "Add Activity" Screen for Mobility for Technician. This is Visual Form Editor Layout and i did not see the feasibility to add Button, Tabs or Custom Plugins in 19A. Screenshot attached for your reference. Please help me.

    Thanks,

    Anil

    Version:
    19A
    Image: