Field Service

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  • Vi Giout
    Is there a way to delete inactive user sessions3
    Topic posted March 18, 2019 by Vi GioutBronze Medal: 1,250+ Points, tagged Configuration 
    Title:
    Is there a way to delete inactive user sessions
    Summary:
    Is there a way to delete inactive user sessions
    Content:

    We have a user which has performed several logins without having logout. Since then, each times the user tries to login again, a message is displayed that "maximum number of sessions exceeded" along with an option to "Delete the oldest user session and login". After checking that option it is possible to login.

    Apparently these sessions does not have a timeout, I understand that this comes from the setting of the default login policy we are using:

    I have tried to delete the browser cache in case this helps but this doesnt help and I understand that the sessions are kept in the server. I checked to see if there is an option to delete all sessions from the Users screen but didnt find anything. 

    Does anyone know how to handle this? 

    Image:
  • Madhumitha Thinakaran
    Working on past activityAnswered10
    Topic posted March 13, 2019 by Madhumitha ThinakaranBlue Ribbon: 750+ Points, tagged API / Integration, Configuration, Dispatch Functionally, Resource Management 
    Title:
    Working on past activity
    Content:

    Hi Gurus,

    As per OFSC functionality we know that the past activity cannot be moved or cloned. That particular activity will stay in the technician bucket forever. 

    Is there any way to move the past activity. In our customer scenario the technician may not start the activity in the allocated day. In case if he misses to reschedule the activity what are the cases to clone/move the activity to the current date without making the activity to stay in past date without any response.

    Thanks,

    Madhu

  • Madhumitha Thinakaran
    Test in Production Instance3
    Topic posted March 31, 2019 by Madhumitha ThinakaranBlue Ribbon: 750+ Points, tagged Configuration 
    Title:
    Test in Production Instance
    Content:

    Hi Gurus,

    It is uncertain to test our configuration in prod instance. To know our configurations are working fine in prod before delivering to the customer, how do we test?

    Could anyone suggest me ways to test the configurations?

     

    Thanks,

    Madhu

  • Adam
    Loading resources via csv/excel filesAnswered2
    Topic posted March 29, 2019 by AdamSilver Medal: 2,000+ Points, tagged Configuration 
    Title:
    Loading resources via csv/excel files
    Summary:
    can we load operators/vehicles in via csv/excel files?
    Content:

    We have a requirement to load resources in field service via csv/excel file. Is there a way to import export csv/excel file to upload resources data in OFSC? I think we can't do this.

    Version:
    19A
  • Vi Giout
    Set time using application screens4
    Topic posted March 22, 2019 by Vi GioutBronze Medal: 1,250+ Points, tagged Configuration, Dispatch Functionally, Mobility / Mobile Apps 
    Title:
    Set time using application screens
    Summary:
    Set time using application screens
    Content:

    Hello all! We are working with the new application screens for the dispatcher role.

    Has anyone found how users can edit route activation/deactivation times - activity start/end times etc? I am wondering if we have something misconfigured or if this is not possible when working with application screens.

    Version:
    19A
  • Zoraida Martinez
    Substring in Set Property?1
    Topic posted March 29, 2019 by Zoraida Martinez, tagged Configuration 
    Title:
    Substring in Set Property?
    Summary:
    Substring in Set Property Message Scenarios
    Content:

    Can I configure a message scenario set property step with a substring of an existing property?

    Version:
    19A
  • Javier Santiago
    Restrict "Move Activity" based on Property...3
    Topic posted March 8, 2019 by Javier Santiago, tagged Configuration, Dispatch Functionally, Mobility / Mobile Apps 
    Title:
    Restrict "Move Activity" based on Property conditions
    Summary:
    Restrict "Move Activity" based on Property conditions
    Content:

    We have a new requirements to restrict the "Move" or "Reschedule" activity in OFSC Manage and Mobility depending on a property value.  I know that we can do that via User_Type "Activity Management Checks" or thru Activity Types "Features Checks", but those options cannot be conditioned.  Is there a way to accomplish this?   Thanks

    Version:
    Oracle Field Service Cloud 19A Service Update 6
  • Marc ***
    Making an Inventory property available in Activity screen5
    Topic posted March 22, 2019 by Marc ***Red Ribbon: 250+ Points, tagged Configuration, Inventory / Parts 
    Title:
    Making an Inventory property available in Activity screen
    Summary:
    Making an Inventory property available in Activity screen
    Content:

    In End activity form, we need to configure a default validation based on an Inventory property. For example in the End activity form a text line will display "Price not added" if a specific inventory.property is empty.

    The problem is inventory properties are not available in the End activity form. And in my case I cannot use a message step to pass the inventory property value to an activity property because there is no event triggered when the user adds a price in the inventory field.

    Version:
    19A with Service Update 8
  • Ben Abbott
    Forcing 2 Decimal Places on a String Property in Mobility4100%
    Topic posted March 21, 2019 by Ben Abbott, tagged Configuration, Mobility / Mobile Apps 
    Title:
    Forcing 2 Decimal Places on a String Property in Mobility
    Summary:
    A field called "subtotal_markup_parts" has a regex configured, but the values are not constrained once the field is calculated
    Content:

    Hello,

    The customer has a string property called "Subtotal w/ Markup" [label = subtotal_markup_parts] which has a regex configured:
    /^(?!.{8,})\d{1,6}(\.\d{1,2})?$/

    The regex is supposed to force the value of this property to be limited to 2 decimal places, however it seems that since this property displays the calculation of two other properties, the regex doesn't work. See the below 3 screenshots:
     


    subtotal_markup_parts is configured as so =  subtotal_markup_parts.png
    name: Subtotal w/ Markup
    label: subtotal_markup_parts
    regex: /^(?!.{8,})\d{1,6}(\.\d{1,2})?$/

    It is configured in the display to show the value of the product of these two fields =   subtotal_end_activity_screen.png
    Default Value: (activity.subtotal_parts * activity.markup_parts)

    And then in the instance, we can see that the regex doesn't apply and that the property incorrectly shows 6 decimal places =  subtotal_mobility.png
    >> the value displays as 168.936375  when it should be 168.94

    Why doesn't the regex apply to a property that displays calculations? 
    Also I know that this property could use language expressions but there doesn't seem to be a way to for the limit of 2 decimal plays for a number - are there any other ways this might be accomplished?

    Version:
    19A (19.2.4)
    Document:
  • Adam
    Creating Users in OFSC3
    Topic posted March 22, 2019 by AdamSilver Medal: 2,000+ Points, tagged Configuration, Resource Management 
    Title:
    Creating Users in OFSC
    Summary:
    Users creation template for OFSC
    Content:

    Please can anyone share template for the user's setup which i can share to client to acquire users and their roles and responsibilites? 

    Thanks

    Version:
    19A