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  • Adam
    Deleted activity report2
    Topic posted March 26, 2019 by AdamSilver Medal: 2,000+ Points, tagged Dashboard / Reporting, Learning / Statistics 
    Title:
    Deleted activity report
    Summary:
    can we get a report on activities for the deleted activities?
    Content:

    Dear experts

    Is there a way we can know who deleted an activity? It can be a report which will list the deleted activities and who deleted?

    Thanks

    Version:
    19A
  • Ben Abbott
    Forcing 2 Decimal Places on a String Property in Mobility4100%
    Topic posted March 21, 2019 by Ben Abbott, tagged Configuration, Mobility / Mobile Apps 
    Title:
    Forcing 2 Decimal Places on a String Property in Mobility
    Summary:
    A field called "subtotal_markup_parts" has a regex configured, but the values are not constrained once the field is calculated
    Content:

    Hello,

    The customer has a string property called "Subtotal w/ Markup" [label = subtotal_markup_parts] which has a regex configured:
    /^(?!.{8,})\d{1,6}(\.\d{1,2})?$/

    The regex is supposed to force the value of this property to be limited to 2 decimal places, however it seems that since this property displays the calculation of two other properties, the regex doesn't work. See the below 3 screenshots:
     


    subtotal_markup_parts is configured as so =  subtotal_markup_parts.png
    name: Subtotal w/ Markup
    label: subtotal_markup_parts
    regex: /^(?!.{8,})\d{1,6}(\.\d{1,2})?$/

    It is configured in the display to show the value of the product of these two fields =   subtotal_end_activity_screen.png
    Default Value: (activity.subtotal_parts * activity.markup_parts)

    And then in the instance, we can see that the regex doesn't apply and that the property incorrectly shows 6 decimal places =  subtotal_mobility.png
    >> the value displays as 168.936375  when it should be 168.94

    Why doesn't the regex apply to a property that displays calculations? 
    Also I know that this property could use language expressions but there doesn't seem to be a way to for the limit of 2 decimal plays for a number - are there any other ways this might be accomplished?

    Version:
    19A (19.2.4)
    Document:
  • Adam
    Creating Users in OFSC3
    Topic posted March 22, 2019 by AdamSilver Medal: 2,000+ Points, tagged Configuration, Resource Management 
    Title:
    Creating Users in OFSC
    Summary:
    Users creation template for OFSC
    Content:

    Please can anyone share template for the user's setup which i can share to client to acquire users and their roles and responsibilites? 

    Thanks

    Version:
    19A
  • Vi Giout
    Using actions in Manage from Mobility for Dispatchers4
    Topic last edited March 20, 2019 by Vi GioutBronze Medal: 1,250+ Points, tagged Configuration, Dispatch Functionally, Mobility / Mobile Apps, Resource Management 
    Title:
    Using actions in Manage from Mobility for Dispatchers
    Summary:
    Using actions in Manage from Mobility for Dispatchers
    Content:

    We are trying to switch to using Mobility instead of Legacy Manage for Dispatchers since this is what is advised from Oracle regardless of the user type. I have some questions about the Manage screen since compared to the standard Dispatch Console, Manage seems to lack some possibilities:

    We have added actions such as activate route from the Resource hint configuration (this is the only place which it seems that can be configured in Manage). But the only things that we can still do from the Resource hint is use the resource info and resource route buttons.

    https://docs.oracle.com/en/cloud/saas/field-service/19a/famcu/working-with-time-view-in-mobility.html#c_aboutResourceHints

    So these actions are available for using them from the configuration but does not actually display? 

    Version:
    19A
  • Vi Giout
    Search activity using activity idAnswered4
    Topic posted March 18, 2019 by Vi GioutBronze Medal: 1,250+ Points, tagged Configuration, Dispatch Functionally 
    Title:
    Search activity using activity id
    Summary:
    Search activity using activity id
    Content:

    We are setting up the activity search (from Business Rules) and we have noticed that it does not work with the activity id (aid). Otherwise the search is functional even with custom properties.I searched the documentation

    https://docs.oracle.com/en/cloud/saas/field-service/19a/faadu/configure-oracle-field-service-cloud.html#t_define_search_fields_for_core_manage

    https://docs.oracle.com/en/cloud/saas/field-service/19a/faaca/dispatcher-activities.html#t_searchforactivity

    and did not find any mention that it only works for certain fields or if it need some sort of extra configuration. Does anyone know how this works or can verify if that is not supported?

  • DL
    Custom Forms Actions1
    Topic posted March 14, 2019 by DL, tagged Configuration, Dispatch Functionally, Mobility / Mobile Apps 
    Title:
    Custom Forms Actions
    Summary:
    Add Action on Custom Form
    Content:

    Hello,

    I am trying to figured out if is it possible to Submit a Custom Form 1, and then opens a Custom Form 2. I need to create a workflow between 2 Custom Form  without reopen the inicial Screen, like Activity Details > Custom Form 1 > Custom Form 2

     

    Thank you

  • Neha Abhaynarayan
    Collaboration- Users are not visible6
    Topic posted March 13, 2019 by Neha AbhaynarayanGreen Ribbon: 100+ Points 
    Title:
    Collaboration- Users are not visible
    Summary:
    Collaboration- Users are not visible even though Collaboration group is configured
    Content:

    Hello Team,

    We have configured Collaboration group. Now we have added Users( of different User type) to respective Collaboration/ Helpdesk group.

    Now we are unable to find the same users when we are searching contacts in Collaboration window( right side corner).

    Collaboration > Group Message > User group.

    For our respective collaboration group it is showing 0 count after 19A OFSC upgrade.

    Please suggest.

     

    Thanks and Regards,

    Neha Singh

    Image:
  • Vi Giout
    Is there a way to delete inactive user sessions1
    Topic posted March 18, 2019 by Vi GioutBronze Medal: 1,250+ Points, tagged Configuration 
    Title:
    Is there a way to delete inactive user sessions
    Summary:
    Is there a way to delete inactive user sessions
    Content:

    We have a user which has performed several logins without having logout. Since then, each times the user tries to login again, a message is displayed that "maximum number of sessions exceeded" along with an option to "Delete the oldest user session and login". After checking that option it is possible to login.

    Apparently these sessions does not have a timeout, I understand that this comes from the setting of the default login policy we are using:

    I have tried to delete the browser cache in case this helps but this doesnt help and I understand that the sessions are kept in the server. I checked to see if there is an option to delete all sessions from the Users screen but didnt find anything. 

    Does anyone know how to handle this? 

    Image:
  • DL
    Custom Forms
    Topic posted March 14, 2019 by DL, tagged Configuration, Mobility / Mobile Apps 
    Title:
    Custom Forms
    Summary:
    Add inventory properties on Custom Forms
    Content:

    Hello All,

    I am hopping to understand if is it possible to add properties from Inventory Entity in a Custom Form

    I create a new custom form with properties from different entities, but only Inventory properties don't appear, on mobility. I try to apply the form on different screens (Activity Details, Inventory grid), but the same properties are shown.

    Can you help ?

    Version:
    19A
  • Paul Rogers
    Filtering resources based on assigned work zones3
    Topic posted March 11, 2019 by Paul RogersSilver Medal: 2,000+ Points, tagged Configuration, Resource Management 
    Title:
    Filtering resources based on assigned work zones
    Summary:
    Identifying resources located outside of a bucket, but with temporary work zones assigned for that bucket
    Content:

    With the introduction of functionality to assign temporary work zones to resources and the "use resources outside the capacity area" feature, it is now possible for a resource to contribute minutes to a different bucket in the resource tree to the one they are visibly located within.

    We are looking at trailing this functionality, and we need to ensure that our dispatch teams can see resources that they are able to assign activities in any work zone within a bucket, regardless of their position in the resource tree.  This would include resources able to be assigned work in multiple buckets at the same time, or where they will be moving buckets in the future but we need to plan their work in the new bucket before they move.

    I have tried to create filters based on resource assigned work zones with a view to applying them hierarchically at a higher level in the resource tree.  But if multiple work zones are chosen, the work zones are filtered based on a logical AND.  Is it possible to filter resources where they have at least one of a list of work zones assigned?